TELEMARKETING CONSULTANT NEEDED ASAP IN SOUTH AFRICA

Telemarketing consultant needed ASAP   Basic plus Commission pay structure   Job Details   The ideal candidate for this role will be responsible to telephonically market dent review services to new customers with a view to retaining and generating business revenue targets and profitability, whilst maintaining a high level of customer satisfaction Description:   Key Performance Areas   Sales performance   Ø  Ensure agreed KPA’s and sales targets are achieved in line with business requirements Ø  Assist in increasing sales revenue within the Telemarketing department     Efficiency and Productivity   Ø  Reach performance targets relating to productivity, adherence, turnaround, time keeping and quality Ø  Be available to make Contacts by avoiding unnecessary time spent in after Contact activities or breaks in order to provide agreed service levels Ø  Administer sales process in an organized and efficient manner ensuring that outstanding tasks are up to date and departmental service standards are adhered to at all times Ø  Constantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems   Customer service   Ø  Ensure a polite, friendly, efficient and professional service is offered by acting as an ambassador for the organization Ø  Taking responsibility for each individual Contact by ensuring that advice is always given in the customer’s best interests Ø  Handle objections appropriately to ensure that positive results are achieved and enhance customer delight Ø  Work towards continuously improving the customer experience and service delivery     Quality standards   Ø  Focus on “getting it right first time” in order to ensure that correct and precise information is relayed to customers Ø  Capture all details of customer, call log and sales transactions accurately onto the system Ø  Adhere to internal systems, policies, procedures and requirements     Requirements:   Qualifications & Accreditations   Ø  Grade 12 / Matric or equivalent Ø  Computer literate a must   Experience & Skills   Ø  Sales experience in a target driven environment (preferably in a debt review environment, dent collection environment, and debt consolidation environment)       Attribute & Behaviors   Ø  Energetic & positive attitude Ø  A strong customer focus Ø  Good communication and listening skills Ø  Excellent sales ability Ø  Team player but able to work independently Ø  Excellent telephonic manner