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Telemarketing consultant needed ASAP   Basic plus Commission pay structure   Job Details   The ideal candidate for this role will be responsible to telephonically market dent review services to new customers with a view to retaining and generating business revenue targets and profitability, whilst maintaining a high level of customer satisfaction Description:   Key Performance Areas   Sales performance   Ø  Ensure agreed KPA’s and sales targets are achieved in line with business requirements Ø  Assist in increasing sales revenue within the Telemarketing department     Efficiency and Productivity   Ø  Reach performance targets relating to productivity, adherence, turnaround, time keeping and quality Ø  Be available to make Contacts by avoiding unnecessary time spent in after Contact activities or breaks in order to provide agreed service levels Ø  Administer sales process in an organized and efficient manner ensuring that outstanding tasks are up to date and departmental service standards are adhered to at all times Ø  Constantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems   Customer service   Ø  Ensure a polite, friendly, efficient and professional service is offered by acting as an ambassador for the organization Ø  Taking responsibility for each individual Contact by ensuring that advice is always given in the customer’s best interests Ø  Handle objections appropriately to ensure that positive results are achieved and enhance customer delight Ø  Work towards continuously improving the customer experience and service delivery     Quality standards   Ø  Focus on “getting it right first time” in order to ensure that correct and precise information is relayed to customers Ø  Capture all details of customer, call log and sales transactions accurately onto the system Ø  Adhere to internal systems, policies, procedures and requirements     Requirements:   Qualifications & Accreditations   Ø  Grade 12 / Matric or equivalent Ø  Computer literate a must   Experience & Skills   Ø  Sales experience in a target driven environment (preferably in a debt review environment, dent collection environment, and debt consolidation environment)       Attribute & Behaviors   Ø  Energetic & positive attitude Ø  A strong customer focus Ø  Good communication and listening skills Ø  Excellent sales ability Ø  Team player but able to work independently Ø  Excellent telephonic manner


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