TECHNICAL SUPPORT ANALYST IN SOUTH AFRICA

This position is for a Global Technology Solutions Provider in the Somerset West area. Salary + Benefits: R 25 000 – R 35 000 Only South African citizens, who are suitably qualified, live in the applicable area and meet the requirements of the position are eligible to apply for this vacancy. You would require the following for this position: Strictly HDI / AA Candidates Experience with SQL and XML (messaging technologies) Client facing customer service experience Good written and verbal communication skills Exposure to ticketing and bug tracking software Experience with large systems support Analytical thinking, enjoys problem solving Ability to learn large volumes and reapply their principles in other areas Willing to self-teach to resolution when faced with a problem Valid code 8 driver’s license and own transport Your Duties will include (but not be limited to): Analysis of all issues raised. In this process the following is involved: Using the "Remedy Action Request System" to track client originating issues Accessing data held on DB2 databases Working with XML messages flowing in and out the system Discussing issues with business owners Using the Defect Tracking System (currently "Atlassian Jira" system) Utilizing Support Software Raising valid defects and logging required information into the Defect Tracking system Providing developers and testers with all information required to replicate and resolve client issues Scripting automated test cases where required for use by testers and developers in verifying issue resolutions As a member of the support team, ensure 24/7 support coverage for client production systems. When on standby duty according to a standby roster, taking first call, registering, prioritizing and escalating any issue raised via the different support channels Please contact us to apply.