TECHNICAL SUPPORT AGENTS & TECHNICAL HELPDESK AGENTS IN SOUTH AFRICA

International development house based in Century City is looking for bright and dynamic individuals to apply for the role of Helpdesk Operator. Minimum criteria to apply for this position: Linux experience / Microsoft Office proficiency / CRM software experience / Matric Note: All interviews are conducted at our offices in Cape Town. Candidates are required to attend interviews at client’s offices as and when requested. Call Centre Staffing and their Clients will not cover any travel costs to attend interviews in Cape Town. Any relocation fees and associated costs to accept position in Cape Town is for your own cost. Minimum requirements: 1. Linux experience 2. Microsoft Office proficiency 3. CRM software experience 4. Matric This is a junior role and is a perfect opportunity for a young bright individual with a passion for IT to get a foot into the corporate world! You’ll need extensive computer experience. You’ll learn how to log, assign and update support queries to a team of consultants. You will need to have excellent attention to detail as you’ll be responsible for passing on answers to some very technical questions. You’ll need to be able to hit the ground running as we support over 70 global brands around the world. This is a permanent role in Cape Town and the successful candidate will be required to work shifts Responsibilities: Remotely support an in house Media Resource Management Portal Ability to support various browsers, IE & Firefox Troubleshoot user profile issues causing errors Liaise with users regarding logged cases via email & telephone Registering users onto portal Resetting passwords according to strict client criteria Make use of a knowledge base to get answers quickly Execution of various client 1st line tasks Personal Skills: Needs excellent attention to detail and the ability to learn new technologies quickly Must have a demonstrated ability to communicate well verbally and in writing Minimum Qualifications & Experience: Respondent must have a Matric certificate Drivers License Microsoft Word Microsoft Excel Microsoft Outlook Internet Explorer 8.0 & Firefox Microsoft Dymanics CRM or similar call centre software Various PBX solutions Linux experience