SPANISH SPEAKING ADVANCED CLIENT SERVICES IT CONSULTANT IN SOUTH AFRICA

Our client, a well-established global Software company with more than 10 years of experience is looking for a Spanish-speaking Advanced Client Services IT Consultant. The Client Services Team is accountable for the management of various support queries from their global customers. They setup new customer installations, resolve customer support issues, configure new modules and features and provide training to their customers. The desired applicant will need: · More than 5 years of SQL experience in a similar environment · Excellent verbal and written skills in both English and Spanish · Excellent experience in assisting challenging customers only by remote access · Strong problem solving and analytical skills · Must be able to manage and lead a project efficiently · Outstanding communication skills (verbal and written) and self-confidence to communicate to professional audiences over the phone · Exceptional Customer Services Experience and service orientation · Valid Work Permit for South Africa (an advantage) · Good team player, ambitious and success-oriented personality Main duties will include: · Provide frontline customer service support for our software application · Business analysis and specification of customer requirements · Installation, configuration and customizing (remotely) of software · Documentation of projects and track recording of support cases · Monitoring of escalations and communication with internal parties · Systematic follow-up support and quality checks with customers · Builds and maintain professional relationships (as a go to person) to existing customers · Assists in maintaining of user guides and technical documentation Salary: Competitive, depending on level of experience Please note that this position is based in Cape Town and the salary will be negotiated by the Client. If this sounds like you, please don’t hesitate to send your CV to . Alternatively, you may respond to this ad with a copy of your CV. We anticipate speaking to you!