SENIOR IT CLIENT SERVICE CONSULTANT, CAPE TOWN (DURBANVILLE) IN SOUTH AFRICA
Our client, a well-established international Software Development Company based in Durbanville, Cape Town, would like to employ a Senior IT Client Service Consultant to join their growing and dynamic team. The company specializes in the field of Compliance & Risk management in different industries. Key Performance Areas · Handling incoming client queries for our software application · Business analysis and specification of customer requirements · Configuration, installation, and customisation of the software (remotely) · Documentation of projects and track recording of support cases · Monitoring of escalations and communication with internal parties · Systematic follow up support and quality checks with customers · Build and maintain professional client relationships · Assists in maintaining of user guides and technical documentation Qualifications and Experience · Matric certificate · 5+ years’ of experience in a similar environment · Proficient literacy in Software SQL Server, MS Office · Excellent experience in assisting challenging customers only by remote access · Valid Work Permit for South Africa Competencies required · Outstanding English communication skills (verbal and written) and self-confidence to communicate to professional audiences over the phone · A target-driven thinker with effective time management skills · Advanced problem solving and analytical skills essential · Good team player, ambitious and success oriented personality · Must be able to manage and lead a Project efficiently · Able to work within a team, with an ambitious and success orientated personality If you meet the above requirements and are interested in the position, please send your CV to
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