RETURNS CONTROLLER (WAREHOUSE/DC) IN SOUTH AFRICA

Our client, a leading South African online retailer, is looking for highly talented people to join our team in Kempton Park. We need committed people who want to deliver a great service to our customers, get involved in interesting and inspiring challenges and shape the face of ecommerce in Africa.   The position reports to the Inbound Manger and you may or may not have direct reports, depending on the size of the business at the time of employment.   Your responsibilities will include: Ensure that stock control department is well organised and controlled to sufficiently support production and the goals of the business Implement improvement processes and maintain procedures and systems to minimise costs and maximize working capital Ensuring all work areas are clean and tidy and safe for staff to work in Ensure that the Returns Policy is strictly adhered to, from the time the returned stock arrives back at the warehouse. Give feedback to Retail Buying department when stock is returned without proper authorised paperwork. Checking and confirming that the costs and quantities claimed for by the customer correlates with that was stated on the RFC (Customer Claim Form) Oversee tracking of pickup requests in 3PL system. Place stock in designated areas for ongoing projects Produce daily reports to ensure key critical areas of the returns process are controlled Manage control measures to ensure mistakes, inaccuracies and discrepancies are highlighted, addressed and resolved Ensure that all the documents related to the products unwanted by the customers are in order Inspect the products received from the clients and see if they match the data written in the return papers and make sure that all these products are properly stored Check if the products returned can be resold and prepare them for put-away back into stock into a new location In some cases, pack the products and send them to the supplier or back to the customer In case the stock is not in a sellable condition, the Returns Clerks have to prepare the products for transportation to the clients. They must prepare all the paperwork related to these operations. Carefully check all the papers and receipts and make sure that all the data are correct and correspond to the real products Solve all the issues related to the discrepancies between the documents and the stored stock Collaborate with the warehouse managers and supervisors in order to perform detailed inventories.   Qualifications and attributes: Matric or equal qualification Ideally possessing a relevant professional qualification and/or suitable background experience (at least 2 years) in inventory management / purchasing Have a detailed understanding of inventory control / warehouse management systems Hours Shift work as per agreed roster   In order for us to process your application,  please send me the following documents to   1.        Copy of pay slip 2.        Copy of ID 3.        Copy of Driver’s Licence 4.        Copy of Matric Certificate & other qualifications, 5.        and your notice period.