REMOTE HELP DESK LEVEL 2 / NOC ENGINEER IN SOUTH AFRICA

About RemoteDesk RemoteDesk provides help desk staffing and services to Managed Service Provider's based in the US and the UK. We employ top quality South Africans to service our clients around the world. The Position Term: 3 months Rate: R70 - R100 per hour Not a morning person? Does the thought of waking up at 6 am to go to work fill you with dread? Not enough cups of coffee in the world to convince you that getting up early is a good thing? Avoid the killer commute and work from the comfort of your own home. You must have a decent spec computer and at least a 2 MB internet connection. Our client, an American MSP, is looking for a 2nd line help desk engineer. Working 2:30 pm to 9:30 pm Monday to Friday you are guaranteed a late lie in. This is a 3 month contract with the option to renew the contract for 6 months at the end of the initial 3 month period. Description We are currently seeking a highly skilled service desk engineer with the drive and determination to help us support our client base with great customer service skills. We are looking for an individual who is a problem-solver and has a proven track record of working within a team environment to successfully address challenging user computing issues, and is accustomed to leveraging technical training opportunities to improve their skills. Requirements Minimum Skills Required: ◦Minimum three years service desk experience ◦MCP or A+ ◦Excellent knowledge of our supported software and technologies ◦Strong interpersonal skills ◦Passion for teamwork, continuing education, problem solving and exceptional customer service ◦Must speak and write 1st language English and be outgoing, organized, detailed-orientated, dependable and flexible Experience with: ◦Dell ◦Microsoft ◦AppRiver ◦AutoTask (PSA) ◦Continuum (RMM) ◦LogMeIn ◦Microsoft Office ◦Microsoft Office 365 ◦Microsoft Windows 7 ◦Microsoft Windows 8 ◦SonicWALL ◦StorageCraft ◦Thin Clients ◦SBS Server This Position Entails: ◦Troubleshooting user problems over the phone, and with remote control technologies ◦Accurate documentation of all activities conducted thru a ticketing system ◦The ability to manage, maintain, troubleshoot and support our users' networks, equipment, software and services ◦Analyzing remote monitoring reports to identify capacity and performance issues and remediate them ◦The ability to learn quickly and adapt to changing requirements If your experience and qualifications are a good fit for this position, you will be contacted for a brief phone interview and then a Skype video call. Video calls will be recorded and made available to our client to shortlist candidates for an interview with the client.