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MAIN PURPOSE OF THE ROLE To partner with business in the development and execution of the Remuneration Philosophy, Policy and Supporting Operational Systems and Processes in support of the Company goals. MINIMUM REQUIREMENTS 1.1.   Education   ₋          Bachelors Degree in Human Resources, Commerce, Social Sciences or related field   1.2.   Experience   ₋          4-6 years HR Business Partnering experience within a FMCG environment ₋          2 – 3 years Remuneration and Benefits experience ₋          SAP experience   1.3.   Other   ₋          Must be willing and able to travel extensively locally and some limited international travel may be required ₋          Professional business consulting experience ₋          Advanced Computer Literacy skills       ACCOUNTABILITIES OF THE ROLE ₋          Provide input into the development and design of the Group Remuneration Philosophy and Policy ₋          Provide expertise support to Human Resources function and business on Remuneration Policy and Procedures ₋          Development  and Implementation of Human Resources Policies, Procedures, Processes and Operational support infrastructure ₋          Education and support to HR Team and business on all Remuneration Policies, Procedures and Processes ₋          Management and Custodian of the Job Evaluation Process and Committee for the Group ₋          Research Remuneration Practices, through the participation in surveys, within the local as well as international arena and make recommendations to the business and Remco in line with best practices ₋          Development, Management and Communication of the annual Remuneration Review Process, inclusive of the annual wage negotiations process ₋          Partner with Business in the research, development and execution of short-, medium – and long term incentives which will drive individual, team, functional and / or business performance ₋          Partner with Business in the research, development and execution of Recognition Programmes ₋          Monthly review, analysis and reporting on Payroll ₋          Management of and Custodian of Human Resources Administration and Operations Processes ₋          Custodian of all HR Operations Audits and remedial action planning ₋          Business Process Expert on SAP HR ₋          Provide training and coaching for HR team on SAP HR ₋          Monthly reporting as per Management Routines on SAP HR ₋          Provide support to HRBPs and Line Managers on remuneration and benefits related matters ₋          Ensure Governance in line with the Group Remuneration Policy ₋          Ensure Compliance to National Substantive Agreement ₋          Management of and acts as the Custodian of the Group Benefits’ Structures, viz. Retirement Funding, Medical Insurance, Other (Leave, Allowances and Commissions, Car Policy, etc.) ₋          Liaise with key external statutory and regulatory bodies and ensure Group Compliance, e.g. SARS, WC, Stats SA. ₋          Liaise with key stakeholders with respect to reporting. ₋          Provide the Human Resources Department with monthly reports on Compensation and Benefits related matters / trends and recommended actions where necessary  

National Company based in Deal Party, Port Elizabeth, is looking for an energetic person who wants to establish a lifetime career in our payroll department-Vacant position Sage Pastel Minimum 5 years payroll experience Payroll costings Previous experience with weekly and monthly payroll Report Writing Advanced Excel Bi-Annual and Annual PAYE Submission Garnish deductions and payments Monthly payments of 3rd parties Provident fund reconciliations and submission Import hours and Time sheet management Leave processing Reconciliations Month-end reporting Payroll queries Retrenchment workouts Must have own vehicle. This position will suit a person that does not just capture data in for payroll as candidate will have to communicate with different branches to ensure that staff is rotated equally and fair. Candidate will have to ensure that cost of salaries are maintained and no over expenditures occur. Previous experience in a management position will be an advantage. To Apply email CV's to payrolloffice2019@gmail.com Responsibility: National Company based in Deal Party, Port Elizabeth, is looking for an energetic person who wants to establish a lifetime career in our payroll department-Vacant position Sage Pastel Minimum 5 years payroll experience Payroll costings Previous experience with weekly and monthly payroll Report Writing Advanced Excel Bi-Annual and Annual PAYE Submission Garnish deductions and payments Monthly payments of 3rd parties Provident fund reconciliations and submission Import hours and Time sheet management Leave processing Reconciliations Month-end reporting Payroll queries Retrenchment workouts Must have own vehicle. This position will suit a person that does not just capture data in for payroll as candidate will have to communicate with different branches to ensure that staff is rotated equally and fair. Candidate will have to ensure that cost of salaries are maintained and no over expenditures occur. Previous experience in a management position will be an advantage. To Apply email CV's to payrolloffice2019@gmail.com Salary: R1 Job Reference #: PR1706 Consultant Name: Cindy Coetzer

Job Position: Copywriter - Content Creator Ref: 3567 Location: Port Elizabeth Salary: R5000 to R15000 per month commensurate with experience and qualification 6 months fixed term contract position, with possible view of extension/permanency Qualifications / Requirements • Must have a passion and flair for the written word and should have exceptional spelling and grammar • Valid drivers license and own transport essential • Strong digital media experience • Excellent English language ability • Prepared to work overtime and weekends when required • Produce content across traditional and new media, including social platforms and online news publications Key Performance Areas: • Content creation for websites, social media platforms and digital news publications • Developing and implementing of content strategies for above • Traditional public relations and feature writing, live news reporting and sub-editing • News Editor and Webmaster duties • Assisting, designing and developing of websites to align with client objectives and target audiences • Basic photography and video work for social media / PR purposes Responsibility: 6 months fixed term contract position, with possible view of extension/permanency Qualifications / Requirements • Must have a passion and flair for the written word and should have exceptional spelling and grammar • Valid drivers license and own transport essential • Strong digital media experience • Excellent English language ability • Prepared to work overtime and weekends when required • Produce content across traditional and new media, including social platforms and online news publications Key Performance Areas: • Content creation for websites, social media platforms and digital news publications • Developing and implementing of content strategies for above • Traditional public relations and feature writing, live news reporting and sub-editing • News Editor and Webmaster duties • Assisting, designing and developing of websites to align with client objectives and target audiences • Basic photography and video work for social media / PR purposes Salary: R5000 to 15000 Job Reference #: Copywriter - Content Creator

Job description This position requires a dynamic individual who thrives in a busy, creative environment, with a keen interest in the hospitality and entertainment industry. Duties and responsibilities include: Creating interesting, relevant and engaging content for social media platforms Writing copy for the website and electronic newsletters Writing blog posts and researching new topics Coming up with new ideas/campaigns and driving them through all social media platforms Report writing and general admin Copy checking Requirements A relevant journalism/copywriting qualification an advantage Two to three years relevant experience in a media/marketing environment Must be up to date with current trends and know what is hip and happening on a local and global level A deep understanding and passion for social media Proven experience in all social media platforms, including Facebook, Twitter, Instagram, Pinterest, Tumblr and YouTube A meticulous eye for copy checking Strong written and verbal communication skills Attention to detail The ability to multitask on several projects Experience in PR advantageous Excellent admin and reporting skills  A two page CV and recent picture, with valid references are required.

JOB SPECIFICATION Job Title: Linux Administrator Job summary The Linux Administrator attends to the development, maintenance, support and documentation of all the Linux-based systems within my clients and its clients' environments. Reporting Structure The Linux Administrator reports to the Chief Technical Officer Roles and Responsbilities 1. Maintenance of any and all my client  and the clients clients' Linux servers 2. Support to the support service desk on all matters related to Linux servers 3.   Development and deployment on occasion when a client project requires the input of a Linux administrator 4. Monitoring of all Linux servers and networks, ensuring that any issues are resolved in a timely fashion 5. Data Centre - accompany clients to the Data Centre when needed. Available 24/7 for this function. 6. Support and Development of the customer portal, radius servers, new systems, voice gateways, mail, mail filters - writing scripts and reports where necessary 7. Documentation - ensures that all work is documented and the documentation maintained. Excellent writing skills and technical accuracy and meticulousness a requirement. 8. Working within an internal work-flow system - must be excellent at working within and sticking to a strict internal work-flow system whereby tasks are logged as tickets and these tickets require timeous completion. 9. Availability - the work of a Linux Administrator often requires availability after hours and during certain periods, 24-hour availability. Experience and Skills Required ·          No less than 5 years' experience in Linux Administration ·          Additional qualifications related to the field would be advantageous ·          Linux, MySQL, Postfix, Nagios, Cacti and Radius ·          Reliable, well spoken and well groomed ·          Superb technical, organisational and documentation skills ·          Ability to function within an extremely stressful environment ·          Ability to juggle both deadline-driven tasks such as project rollouts, with ongoing support and maintenance tasks ·          Valid driver's license required ·          Client-facing (especially telephonic and email-based) required ·          Excellent writing skills for both documentation and written client interaction   Personal Attributes/Competencies Integrity and honesty; trustworthy and reliable, independent, decisive, able to prioritise, be adaptable and flexibly, quality, detail-oriented, works with a high degree of accuracy, strong service orientation, collaboration, planning, organising and follow-up, assertive, decisive and calm within stressful situations, work under pressure, multi-task, continuous learning.

A mining company based in Mpumalanga is urgently looking for a Millwright to fill the position Required outputs: Functional • Technically inspect quality of selected components and subs at the warehouse • Evaluate repair criteria and standards and technically analyse quotations • Ensure that the packaging and preservation standards are adhere to • Ensure correct storage standards of electrical, mechanical and hydraulic equipment • Ensure correct documentation (data pack) on all sub-assemblies • Have the ability to perform root cause analysis on sub-assemblies and components • Efficient and standardized reporting system (SAP quality transaction etc.) • Discuss and present deviations and recurrences to Engineering, Warranty, Planning and Procurement personnel as and when required • Perform applicable condition monitoring tests on selected equipment • Exposure to dismantling and assessment on sub- assemblies at suppliers • General • Written and verbal communication must be of a high standard. • Speak, read and write English • Reporting and writing skills • Understanding of Sasol Mining workflow processes • Warehousing experience (wish) • Maintain safety work standards. • Assist as and when requested by management and supervisors • Carry out reasonable applicable requests by colleagues and supervisors • General housekeeping • General inspections Job Requirements Qualifications and expertise required (Must) Grade 12/ N3 (Maths and Science) Qualified artisan /senior – preferably E/M Code 8 driver’s license Valid red ticket Computer literate in MS word packages (wish) Knowledge of SAP transactions (wish) Specific experience required Technical knowledge; Hydraulic, electrical and mechanical components Knowledge of underground and / or plant environment Knowledge of underground and / or plant equipment 3 years underground /plant experience Should you meet the requirements for this position please email CV to you can also contact on Precious or Mercy on

An experienced Stores & Distribution Manager is required for a manufacturing concern in the Pinetown area. Reporting to the Supply Chain Manager, the successful applicant will be responsible for all Incoming, storage, issuing and distribution of Raw Materials and Finished goods. Must have Managerial experience! Not negotiable! Candidates who do not comply with the requirements will not be shortlisted. This position is not suitable for candidates who have only production experience.   Job outline: Stock Management (incoming, storage and outgoing of Stock and Raws) Ensuring the proper controls are in place and are working effectively People Management (training, development, discipline etc) Writing and management of budgets (including people costs) Ensuring compliance with SHEQ systems (H&S, ISO and HACCP) Customer Services (service efficiencies, reporting, customer returns etc) Yard and Stores housekeeping Maintenance of Forklifts and other equipment   In order to be considered for this position, applicants must comply with the following:   Competencies A related Degree or ND will be advantageous in this position Minimum of 3 years’ experience in a stores and dispatch environment Must have management or senior Supervisory experience Computer literacy on Microsoft office SAP advantageous   Characteristics Attention to detail Energetic and Hands on Analytical and detail orientated Strong sense of urgency Resilient and able to multi-task Ability to make tough decisions (Edge) Ability to energise others   Salary: R35k basic plus Medical Aid & Pension per month.   Only shortlisted candidates will be contacted.

Sales SupportLocation: Various locations - Greater Cape Town REPORTS to: Store Manager & Admin Support Job Purpose: Responsible for contributing to the overall performance of the store by driving sales at every opportunity whilst at the same time making sure every customer receives exceptional levels of service and enjoys their visit to the store. Able to multi-task, handle pressure, work as part of a team and most importantly inspire customers to make a purchase. With infectious enthusiasm and an inspirational style the Sales Assistant needs to use their extensive experience of the retail industry to develop superb organizational, problem solving and sales skills – Ability to explore new territories and push existing limits in the search for sales. Skills/Qualifications: Data Entry Skills, Reporting Skills, Administrative Writing Skills, Understanding the Customer, Customer Focus, Informing Others, Self-Development, Attention to Detail, Professionalism, Microsoft Office Skills, Teamwork, Good numerical skills with ability to manually calculate costs without error, Able to promote the store and its products through effective marketing activities like leafleting etc., Experience of working in a commission based environment, Able to accurately describe a products features and benefits to a customer. MINIMUM 1-2 YEARS EXPERIENCE IN A SIMILAR ENVIRONMENT/ROLE COMPETITIVE SALARY WITH INCENTIVES Job Duties: Able to help customers find what they want Fully aware of security issues concerning stock in relation to shoplifting, shrinkage and theft Experience of working in a commission based environment Support store manager by attending to, incoming / outgoing phone calls, meet and greet clients and assist with sales, reporting & feedback on customer queries. Able to maintain high standards of display & visual merchandising to ensure the store is well presented Ready and able to work individually or within a team environment Good with numbers, and able to use modern computerized equipment and specialized software Good numerical skills with the ability to manually calculate costs without error Able to promote a store and its products through effective marketing activities like leafleting, in store and promotional displays. Experience of working in a commission based environment Able to accurately describe a products features and benefits to a customer Willing to work on a sift basis including evenings and weekends Always smartly dressed, articulate and presentable Ability to take ownership of issues and to work alone with a little or no supervision Extremely organized with a high level of attention to detail Ability to respond to timeframes and deadlines with pace Serving customers at the sale counter or on the floor Offering face to face advice to customers on the stores products Maximising store revenue by suggesting upgrades, service plans, and add-ons to customers Processing returns and refunds as required in line with company procedures Occasionally being responsible for the store security including being its key holder Using the stock management system to log, check, locate and move stock both in and out of the store Responsible for the daily management of the till in the absence of the senior or admin members Ensuring that all areas are clean and adhere to the company’s clear floor policy and Health and Safety requirements Making sure that any item which is removed from a display column is replaced immediately after the sale and recorded in easipos Handling customer complaints in a calm and professional manner Assist with some Administration tasks when the admin members is not available Managing cash and payment systems in accordance with company procedures and policies Salary: R pm - 3 months fixed term. Up to the challenge – email your 2 page C.V to 

SNR/LEARNING PROGRAMME DEVELOPER (HUMAN RESOURCES DEPARTMENT) CAPE TOWN, BRACKENFELL | EXCELLENT SALARY ON OFFER WHICH IS NEGOTIABLE TO EXPERIENCE   PURPOSE OF POSITION: ·         To design and develop blended learning solutions in line with the Company’s strategies & standards. ·         Analyse Training Needs ·         Instructional Design / Storyboarding ·         Learning Programme Development, Maintenance and Continuous improvement ·         Stakeholder Engagement and Support ·         Quality Assurance   JOB OBJECTIVES: ·         Analyse Training Needs ·         Instructional Design / Storyboarding ·         Learning Programme Development, Maintenance and Continuous improvement ·         Stakeholder Engagement and Support ·         Quality Assurance ESSENTIAL QUALIFICATIONS & EXPERIENCE ·         3 year Qualification in Human Resources/ or relevant degree ·         3-5 years experience in Curriculum and programme design ·         3-5 years experience in implementing learning solutions ·         2 years experience in developing e-learning courses ·         ETDP Qualification – Ideally ·         Honours HR qualification – Ideally ·         Retail experience – Ideally   EXPERIENCE NEEDED: ·         E-learning ·         Articulate, SPP ·         Competency development and Curricula design ·         NQF requirements ·         Be informed of SAQA and SETA qualification changes, requirements and trends ·         Adult learning principles and educational theories ·         Outcomes-based learning ·         QCTO standards ·         ADDIE ·         Communication skills ·         Problem Solving Skills ·         Innovative ·         Influencing Skills ·         Computer literacy ·         Strong Administration Skills ·         MS Office (Specifically Word & Outlook) ·         Conceptual & design Skills ·         English Writing Skills ·         Blended learning approaches – Ideal ·         SAP LMS  – Ideal   ESSENTIAL COMPETENCIES: ·         Deciding and Initiating Action ·         Working with People ·         Adhering to Principles and Values ·         Relating and Networking ·         Persuading and Influencing ·         Presenting and Communicating Information ·         Writing and Reporting ·         Learning and Researching ·         Creating and Innovating ·         Planning and Organising ·         Coping with Pressures and Setbacks     APPLY WITH YOUR MOVE PERSONNEL - TODAY! Email your Updated CV to    *Only shortlisted candidates will be contacted for Interviews with our Consultants. This will be within 2-3 days of applying. You will receive an automated response to your email which will confirm that we have received your CV. If you have not heard from a Consultant within 3 days of applying, please consider your application to be unsuccessful.   With Us, It’s All About You!    

SNR/LEARNING PROGRAMME DEVELOPER (HUMAN RESOURCES DEPARTMENT) CAPE TOWN, BRACKENFELL | EXCELLENT SALARY ON OFFER WHICH IS NEGOTIABLE TO EXPERIENCE   Purpose of position: To design and develop blended learning solutions in line with the company’s strategies & standards. Analyse training needs  instructional design / storyboarding Learning programme development, maintenance and continuous improvement stakeholder engagement and support  quality assurance   Job objectives: Analyse training needs Instructional design / storyboarding Learning programme development, maintenance and continuous improvement Stakeholder engagement and support Quality assurance   Essential qualifications & experience 3 year qualification in human resources/ or relevant degree 3-5 years experience in curriculum and programme design  3-5 years experience in implementing learning solutions  2 years experience in developing e-learning courses ETDP qualification – ideally Honours hr qualification – ideally Retail experience – ideally   Experience needed: E-learning Articulate, SPP Competency development and curricula design NQF requirements Be informed of saqa and seta qualification changes, requirements and trends Adult learning principles and educational theories Outcomes-based learning QCTO standards Addie Communication skills Problem solving skills Innovative Influencing skills Computer literacy Strong administration skills MS office (specifically word & outlook) Conceptual & design skills English writing skills Blended learning approaches – ideally Sap LMS – ideally   Essential competencies: Deciding and initiating action Working with people Adhering to principles and values Relating and networking Persuading and influencing Presenting and communicating information Writing and reporting Learning and researching Creating and innovating Planning and organising Coping with pressures and setbacks   Apply with your move personnel - today! Email your updated CV to     *only shortlisted candidates will be contacted for interviews with our consultants. This will be within 2-3 days of applying. You will receive an automated response to your email which will confirm that we have received your CV.    If you have not heard from a consultant within 3 days of applying, please consider your application to be unsuccessful.   With us, it’s all about you!

A vacancy exists at a pharmaceutical company in Pretoria for a Assistant DC Logistics Manager MAIN PURPOSE OF THE JOB To plan,direct, manage and coordinate logistics, warehouse, transportation and customer service activities.Lead and direct strategic planning for logistics and customer service, manage logistics personnel and logistics systems and direct daily operations KEY PERFORMANCE AREAS 1. Organize the storage and distribution of goods 2. Cost control 3. Business development 4. Planning and managing of routes 5. Reporting 6. Performance Monitoring 7. Customer relations 8. Vehicle maintenance JOB REQUIREMENTS 1. JOB REQUIRED KNOWLEDGE • Communication skills (Afrikaans &English) • People Management • Computer Skills • Internal company procedures and policies 2. JOB REQUIRED SKILLS • People management(including discipline) • Verbal and written communication • Numeracy skills • Working towards deadlines • Attention to detail • Accuracy 3. EXPERIENCE • Minimum of 5 years’ experience in transport management/logistics • Computer literacy • Experience in a Pharmaceutical or FMCG • Experience in Wholesale and Distribution environment 4. FORMAL QUALIFICATIONS (If applicable) • Grade 12 Diploma/Degree in Transport Economics/ Logistics 5. CREATIVENESS IN MY JOB Continuous improvement of processes Performance management 6. VULNERABILITIES IN MY JOB Short stock delivered to customers Stock losses in transit MINIMUM REQUIREMENTS OF THE JOB • Refer to the above COMPETENCIES Essential ? Deciding and initiating action ? Leading and supervising ? Adhering to principles and values ? Relating and networking ? Persuading and influencing ? Presenting and communicating information ? Analyzing ? Planning and organizing ? Delivering results and meeting customer expectations ? Coping with pressures and setbacks ? Achieving personal work goals and objectives Desirable ? Working with people ? Presenting and communicating information ? Writing and reporting ? Applying professional and technical expertise ? Creating and innovating ? Formulating strategies and concepts ? Adapting and responding to change ? Entrepreneurial and commercial thinking Relevant ? Learning and researching ? Following instructions and procedures ? Delivering results and meeting customer expectations Low relevance If you have not heard from us in 14 days, consider your application unsuccessful, however you will be added to our database and contacted should a position come available

DC FACILITIES MANAGER - SA LEADING FMCG RETAIL COMPANY BRACKENFELL, CAPE TOWN | EXCELLENT PACKAGE ON OFFER | TO START ASAP Reporting to the Western Cape DC Manager. Job Purpose: To manage the facilities of the DC and to ensure compliance to OSH Act Job Requirements: Grade 12 or equivalent 2- 3 years exposure and implementation related experience in OHS Act 5 years’ experience in facility management 2 Years of supervisory experience in building construction and maintenance work Essential Working knowledge of building maintenance Preventative maintenance programs Mechanical equipment, air conditioning, fire systems, emergency power OSH Act Previous DC Facilities Management is essential Working knowledge of building maintenance; preventative maintenance programs, mechanical equipment, air conditioning, fire systems, emergency power, OSH Act Computer literacy Three years of supervisory experience in building construction and maintenance work including one year in facility management Deciding and initiating action Adhering to principles and values Relating and networking Presenting and communicating information Writing and reporting Analysing Planning and organising Delivering results and meeting customer expectations Coping with pressures and setbacks Leading and supervising Job Objectives: Maintenance of buildings / physical plant operations (e.g. heating and cooling systems; doors & locks; battery bays, compressor & conveyer mechanical systems; sprinkler and fire extinguishing equipment). Maintenance of electrical facilities (e.g. electrical building systems; cold storage facilities, surveillance system; distribution infrastructure; energy management analysis control systems, UPS systems and back-up generators; electrical network) Repairs and preventative maintenance Building cleaning (Janitorial, Custodial, Event set-up, Insect control, Moving, Refuse management and recycling, Grounds upkeep, Car parking services) Overall quality control of interior finishes (ad hoc) (professional appearance of offices; training centre and warehouse) Manage service level agreements of outsourced service providers to DC facilities Service delivery of outside consultants with regard to DC facilities (e.g. architects and engineers) Health and Safety of facilities and equipment and coordination of training Operational work planning, priority setting and scheduling Operational performance monitoring People and enabling capacity management / resourcing process improvement, process policies, procedures and performance standards Resolve escalated operational issues Budget Capital Expenditure / CAPEX APPLY WITH YOUR MOVE PERSONNEL - TODAY! Email your Updated CV to Call: for more information. *Only shortlisted candidates will be contacted for Interviews with our Consultants. This will be within 2-3 days of applying. You will receive an automated response to your email which will confirm that we have received your CV. If you have not heard from a Consultant within 3 days of applying, please consider your application to be unsuccessful. With Us, It’s All About You!

Staring Date: ASAP Reporting to Warehouse Manager The responsibilities are (not limited to):   Controlling freight in line with the companies routing structure as per the standard company policies & procedures. Ensuring the daily implementation of all security systems regarding receiving, dispatching and storerooms. Ensuring minimal freight losses through the implementation of preventative measures, curtailment of damages and poor administration. Effective loading of all vehicles to capacity to ensure best possible return on vehicles. Ensuring a high standard of housekeeping according to company policies and procedures. Ensuring the maintenance of proper safety and security procedures according to company policies and procedures. Debriefing and briefing drivers. Undertaking on-the-job coaching when necessary. Ensuring that all employees have sufficient knowledge and skills to meet job demands.   Suitable applicants must meet the following (minimum) requirements: Matric Computer literacy Excellent written and verbal communication skills Customer Care and good communication skills Knowledge on Parcel Perfect system – an advantage Good knowledge of Data Capturing and Administration skills Driver licence (min code 08) Road Freight knowledge Sound knowledge of Johannesburg and surrounding areas Ability to multitask and meet deadlines for tasks Working hours are long, include weekends and will be dictated as per operational requirements of the company Interested persons to submit their C.V via email to Closing date: 31 October  

Our Client is looking for a Customer Service Manager who will act as a liaison between our client and their customers.  The candidate will be responsible for the management of the Helpdesk and IT Support departments as well dealing with customer queries. Key Responsibilities  Managing the efficient functioning of the Helpdesk and IT Support departments  Maintaining a good relationship with internal and external customers Providing help and advice to customers the products or services Attending to all calls, inbound and outbound, from internal and external customers within SLA  Communicating courteously with internal and external customers Providing thorough and efficient feedback to clients Investigating and solving customer problems and queries Analysing statistics or other data to determine the level of customer service the company is providing and opportunities to improve customer service. Writing reports analysing the customer services the company provides Coaching and training staff to deliver a high standard of customer service Learning about the company’s products or services and keeping up to date with changes  Developing customer service procedures, policies and standards for your organisation or department Management of relevant stakeholders System support and maintenance  Ensuring each team meets functional objectives Operational cross-training Performance management HR-related tasks  Business unit expenses and chargebacks Administrative duties Minimum Requirements: Matric/Grade 12 essential with Certificate/Diploma in Customer Service, Management & Leadership Computer literate on MS Office (Word, Excel, PowerPoint etc.) Strong written and verbal communication skills 2-3 year’s management experience of a group of minimum 5-10 team members Must be fully bilingual and well-spoken in English and Afrikaans Ability to work under pressure and meet tight deadlines Ability to build strong relationships  Planning and organising Decision-making skills Conflict management