Systems support

Renowned Company is looking for a Systems Support Consultant to join their team. Job Requirements: Bcom Accounting or equivalent qualification required Knowledge and 5 years’ experience in accounting systems Analytical and problem-solving skills Exceptional communication skills Leadership style that gains respect, confidence and establishes teamwork. Engaging personality with integrity, credibility, and character. Attention to detail and strong analytical skills Good business acumen Motivated, hard work. Decisive, data driven. Responsibility: Duties: Assist and guide customers to achieve maximum profit and improved controls in a highly competitive market Deconstruct client issues and analyze the various solutions Expose difficulties and opportunities, submit possible solutions and show where these solutions should be applied Establish and maintain working relationships with a variety of individuals and groups. Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s) Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queries Regularly evaluate internal and external client satisfaction and then create strategies to continually upgrade the quality of service. Embrace change / stay in constant transformation Salary is negotiable – market related Send CV to info@performitpersonnel.co.za Salary: Rnegotiable Job Reference #: SSC001 Consultant Name: Damian Sin Hidge

CCNA, CCNP, MCSA and MCSE certified gentleman looking for a job that suits my qualifications. Immediately available, I also have an Advanced Diploma in Information Technology graduated in , I have 7 years experience in Network support, Windows Server administration, Linux server administration and  Accpac support. my mobile is + , + contact

Looking for a Systems Analyst to administer, maintain and manage existing information systems. Responsible for documentation, business processes, IT processes, business continuity, staff training, 2nd line support, internal/external escalations and reviews of information systems under his/her portfolio. Document all business processes in relation to systems Document all IT processes in relation to systems Document and assist with Business Continuity Review Business and IT processes interfacing with the relevant departments Compile, perform and review staff training for systems Compile, perform and review IT staff training for systems Provide 2nd line support for systems Manage escalations and support levels with vendors Review and implement patches and updates Ensure data back-ups of applications are completed Bi-Annual tests of application backups Automation of tasks directly and indirectly associated with systems Change control policy and procedure for business systems Education, Experience and Knowledge: Matric Qualification 3 Years’ experience in Travel industry GDS Experience Back-office experience KNOWLEDGE Amadeus GDS (Expert) Amadeus AGM (Expert) Amadeus Communicator (Expert) Quicktrav (Intermediate) Papertrail (Intermediate) Galileo (Expert) Microsoft Office (Expert) Microsoft Windows (intermediate) VIP ESS (Basic)

Software Developers, specialising in asset management systems, seeks a Support Consultant to participate in the migration to new contact centre system and ensure a stable and reliable ASP service for their partners and clients and act as a company ambassador.   You will be required to identify and understand client’s requirements and provide practical solutions, ensure records and systems are maintained in the contact Centre and insure adherence to SLA timeframes are met. You will manage the ASP servers, security of clients data and optimize the configurations of the server. Your KPA’s will be BUG, Modification and user support, software and associated ICT infrastructure support and management of Hosted Services.   You should have a Matric Qualification and post matric qualification in ICT.   It would be advantageous to have experience with other CMMS systems. It will be a big plus if you have been exposed to relevant asset management system.   Mail your CV to:   anthonyjobs(at)wcp.co.za

The Systems Analyst supports the business by helping them to transform operational objectives into business solutions by gathering, analysing and translating their specific needs into clear, unambiguous business requirements and functional specifications, and ensuring that all end to end requirements of change and projects are met. This role is dealing with advanced business issues that have medium to high complexity and have not been fully covered by precedents in similar ways. Job Description and Responsibilities · Translate business needs into high level and detailed business requirements, and work with the Development Team to convert them into feasible technical solutions that resolve existing issues and make business and system improvements which support business objectives. · Build business cases using modelling tools, cost benefit analysis and impact assessments to support or define cost effective and workable solutions for the business. · Define functional and system specifications and support the user and acceptance testing to ensure that each step has been carried out, the built solution meets budget, quality, and customer need and any implications for the business have been identified and analysed. · Provide project managers with estimates, business cases, planning, and risk identification, problem and issue management to support the design and delivery of projects that implement proposed solutions to agreed time and budget. · Liaise with 3rd party suppliers to create functional specifications and co-ordinate the delivery of their services in line with proposed solutions and project timelines. · Document business requirements, business processes and system requirements including the outputs of formal analysis techniques so that there is an accurate record. · Investigate, research and propose new developments in technology that may be usefully applicable to the wider business to improve the current service. Education and Experience • B. Sc / B. Comm / B. Sc Eng - IT related degree or IT related diploma Skills, Attributes & Other requirements v A good understanding of Prince 2 or similar project methodologies v Has worked concurrently on several analysis engagements varying in size and complexity v Good understanding and experience of business process modelling v Experienced to both Waterfall and Agile development v Proven stakeholder management EMAIL: recruit@rmgrecruitment.co.za

Job Description: To improve efficiency, reduce waste, identify and implement solutions, meet project deadlines and accurately document the necessary requirements to be done in accordance with local / global strategic planning and standards in compliance to the Company''s Integrity & Anti Bribery Codes, Conflict of Interest Policy & S.H.E. requirements and to perform delegated S.H.E. tasks and duties & to inform superior about deviations   Qualifications & Experience: Minimum NQF 7 – BSC/BCom/BTech in Information Technology or B. Eng. (Industrial Engineering) or relevant equivalent 3+ Years’ experience in IT Experience with test automation tools. ISTQB/ISEB Certification will be advantageous   Requirements: Experience in Quality Assurance processes, software lifecycle, testing, planning, execution and defect tracking Experience with test automation tools (Selenium, SoapUI, Postman, HP UFT, etc.) Experience in container technologies such as Docker and orchestration with Kubernetes Demonstrated business acumen to take from design to implementation and preferably experience scaling a concept Must have IT Development and Systems Knowledge Experience with software development methodologies and practices (Agile, Scrum, etc.) Experience in Data Analysis and Advanced Proficiency in Microsoft Office suite, including Word, Excel, and Outlook Must have an excellent ability to multi-task effectively working on several projects synchronously Experience in rolling out initiatives that leverage multiplatform technologies Willingness to travel nationally and internationally Ability to perform the minimum required physical and mental requirements of the function Must have an excellent ability to multi-task effectively working on several projects synchronously Experience in rolling out initiatives that leverage multiplatform technologies Willingness to travel nationally and internationally Ability to perform the minimum required physical and mental requirements of the function   Responsibilities: Design, develop, implement and continuously improve software quality, testing tools, testing processes and testing environments through the application of appropriate testing methodologies and processes. Align test management strategy to industry best practices and frameworks. Design test plans on software applications based on business requirements and technical specifications. Participation in various phases of the software development process activities including analysis, development and technical support Implement, track and report on all testing activities to assure full coverage of functional and non-functional requirements Plan, design, create, execute and maintain test automation scripts that meet the business needs. Responsible for test planning, design and the creation of test data. Participate and provide feedback on any activities wher

Job Description PBX & PBX VoIP fault finding and resolution Linux Systems fault finding and resolution Qualifications/knowledge In house support experience Asterisk knowledge Linux Knowledge SIP, IAX2 and VoIP knowledge ITC experience Good understanding of IP networks and routing Good understanding of routers R - R

My client in Parktown is looking for a Networking and Communications Specialist to provide them with support in the networking and communications function.The day to day operational function for this position includes the managing and administering of the backup environment. There is also a focus on SCCM, SQL, Microsoft Servers and Networking. Key roles and responsibilities:

LIBERTY SOLUTIONS GROUP LAPTOP COMPUTER SUPPORT CENTRE Laptop and PC Repair (Hardware) *Building Custom PC’s *LCD/LED Screen Replacement *LCD Inverter Replacement *LCD Screen Hinge Replacement *Power/DC Jack Repair/Replacement *Power Supply Replacement *Keyboard Replacement *Motherboard Replacement *Processor Upgrade/Replacement *BIOS Chip Replacement *Hard Drive Data Recovery/Upgrade/Replacement/Factory Format/Advanced Partitioning *Memory Upgrade/Replacement/Diagnostics/Compatibility Testing Laptop and PC Repair(Operating Systems Support) Virus – Spyware – Malware Removal Operating System Installation Software/Program Installation Antivirus – AntiSpyware – AntiMalware Installation Classes and Instruction Classroom or Individual Lessons OFFICE ADDRESS 21B GOLDMAN STREET OPP BEARES FLORIDA 1709 ROODEPOORT GAUTENG. CONTACT NO: 0740956652

Our client is currently seeking to recruit a Network Support Engineer. KEY PERFORMANCE AREAS General Install new or rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage etc. in accordance with standards and projects or operational requirements Install and configure systems across Windows, Linux and all associated configuration with external systems Install and provide configuration management for and troubleshoot local and wide area networks Manage Client network hardware and equipment as required; including routers, switches, servers, storage switches and workstations and their associated operating systems and/or software Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups Review, recommend and implement security requirements for all systems on the network, conduct research and maintain a broad knowledge of current and emerging state-of-the-art computer / network systems technologies, architectures, services, protocols and standards Contribute to and maintain system standards documentation Support for the storage area network Support of network management procedures and processes Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as and when necessary Upgrade and configure system software that support applications or per project/operational needs Perform periodic performance reporting to support capacity planning Perform ongoing performance tuning, hardware upgrades, and resource optimisation as required. Configure CPU, memory, and disk partitions as required Maintain data centre environmental and monitoring equipment Participate in appropriate change planning meetings and prepare necessary documentation for appropriate change authorisations Research and recommend, and where possible automate approaches for system administration tasks COMPETENCIES Qualifications Matric IT related certification CCNA certification Specific Skills (Technical): Minimum 4-years Networks (Maintenance & Implementation) experience Sound knowledge of network architecture and protocols (TCP/IP, SSH, SCP, Ethernet) Storage Network experience System Security within the Banking Arena The successful applicant must: Have good verbal and written communication skills Be self-driven and have high energy levels Be organized and assertive Be a logical thinker Be able to work in a team environment by collaborating with others and sharing tools, skills and knowledge Be able to work autonomously and as a Team lead on projects when required Have own reliable car Be able to work standby and after hours when required Send a detailed copy of your CV to bonita(at)recru-it(dot)co(dot)za Should you not be contacted within 7 days, please consider your application as unsuccessful.

Job Position: IT Systems Administrator Ref: 3748 Location: Port Elizabeth Salary: R16 000 per month commensurate with experience and qualification Permanent with 3 month probation 08:00 – 17:00 - Monday to Friday plus standby available on your mobile device Email your updated CV to recruit@onlinepersonnel.co.za Qualifications / Requirements: • Matric + Degree/Diploma • Minimum of 2 years IT experience • Excellent communication skills • Attention to detail and the ability to interpret concepts • Self-starter and pro-active individual • Attention to time-management • High degree of self-discipline • Troubleshooting of computers, physically and remotely • Willing to travel. • Experience with: - Microsoft 365 + Azure - CompTIA Network+ or CCNA - Working knowledge of MS server or Desktop systems - Microsoft Active Directory, DNS and DHCP Key Performance Areas: • Look after users and infrastructure • Recording and managing of IT assets in business • Engage with 3rd party vendors for service delivery • Action IT procurement requests • Ensure that Governance is applied and followed for all Change Controls • Determine network and system requirements • Maintain integrity of the network, server deployment and security • Assign configuration of authentication and authorization of directory services • First level user support (creating users, resetting passwords, access levels, file interface validation, etc.) across all clients • General desktop support: printing setups. office and application support • Cloud infrastructure Please see link for ad and POPIA requirements http://www.onlinepersonnel.co.za/index.php/vacancies/job-detail/job-it-systems-administrator-1143 Responsibility: Job Position: IT Systems Administrator Ref: 3748 Location: Port Elizabeth Salary: R16 000 per month commensurate with experience and qualification Permanent with 3 month probation 08:00 – 17:00 - Monday to Friday plus standby available on your mobile device Email your updated CV to recruit@onlinepersonnel.co.za Qualifications / Requirements: • Matric + Degree/Diploma • Minimum of 2 years IT experience • Excellent communication skills • Attention to detail and the ability to interpret concepts • Self-starter and pro-active individual • Attention to time-management • High degree of self-discipline • Troubleshooting of computers, physically and remotely • Willing to travel. • Experience with: - Microsoft 365 + Azure - CompTIA Network+ or CCNA - Working knowledge of MS server or Desktop systems - Microsoft Active Directory, DNS and DHCP Key Performance Areas: • Look after users and infrastructure • Recording and managing of IT assets in business • Engage with 3rd party vendors for service delivery • Action IT procurement requests • Ensure that Governance is applied and followed for all Change Controls • Determine network and system requirements • Maintain integrity of the network, server deployment and security • Assign configuration of authentication and authorization of directory services • First level user support (creating users, resetting passwords, access levels, file interface validation, etc.) across all clients • General desktop support: printing setups. office and application support • Cloud infrastructure Please see link for ad and POPIA requirements http://www.onlinepersonnel.co.za/index.php/vacancies/job-detail/job-it-systems-administrator-1143 Salary: R16000 Job Reference #: IT Systems Administrator

My client based in Bellville is currently looking for 2 x Application Specialist / System Support (Pharmaceutical Solutions) resources to join them on a permanent basis   A dynamic and fast growing IT Business Solutions Company specializing in Pharmaceutical Solutions, are looking for additional Application Specialist / System Support consultants with thorough retail experience, to support our existing customers. If you have a formal IT qualification, and meet the criteria below, then this job is for you. South African Citizens ONLY.   MAIN PURPOSE OF THE JOB: To plan, manage and support tactical IT projects and perform all support activities within the specified wholesaler area.     TASK INFORMATION To plan and manage all activities within the area of technology and within his/her responsibility ·      Monitor and control allocated human and material resources ·      Manage re-active tasks ·      Planning, managing and controlling tactical projects within the specified environment ·      Managing Third-Party software releases ·      Software configuration ·      Manage project dependencies, team and stakeholder relationships as it relates to the project ·      Co-ordinate and integrate activities across multiple functional lines ·      Provide back-up to relevant managers To ensure timely and effective communication with the project  team, the project stakeholders and the business support users ·      Liaise with other managers within the ICT functions and within the business ·      Manage user expectations through regular communication with the user group To effectively manage the day to day IT operations within the specified area ·      Create procurement orders and change requests ·      Follow-up of procurement orders and change requests ·      Monitoring and following up of all open service desk calls ·      Identify and resolve any support call trends ·      Handle any relevant support issues ·      User Support in the specified area ·      2nd Level Support for specified area; support for 1st level support on service desk ·      Train 1st level support To efficiently manage vendor relationships  and deliverables within the    specified IT environment ·      Investigate new technologies within the specified area ·      Manage software bug list with vendors ·      Vendor call management ·      Manage SLA with vendors ·      Schedule change requests with vendors   REPORT STRUCTURE ·      Report to the IT Systems Manager   JOB RELATED EXPERIENCE ·      5 years Experience within an IT support position - Essential ·      3 Years Experience in a Retail / Wholesaler industry - Essential ·      3 Years Experience in a Pharmaceutical industry and systems    FORMAL QUALIFICATION ·      IT related Diploma / Degree - Essential   ESSENTIAL JOB RELATED KNOWLEDGE ·      5 years Broadly skilled in information and communication technology ·      5 years Knowledge of all stages of systems development from specification to implementation ·      Change management ·      Minimum 3 years experience in supporting or working with a Dispensing Management Solution    DESIRABLE JOB RELATED KNOWLEDGE   ·      Exposure to vendor management ·      Exposure to Project Management ·      Software development Background   REQUIRED SKILLS ·      Problem solving skills ·      Interpersonal skills ·      Communication skills ·      MS Office suite ·      MS Project ·      MS SQL ·      Project Management - DESIRABLE   If you meet these requirement please submit your cv and a recruiter will be in contact if you have been shortlisted  

Looking to join an established IT Company?! Are you not motivated in your current role?  Then we have a SOLID opportunity for you… if you dedicated to your career and looking for a phenomenal growth path, keep on reading!  This is an excellent opportunity to become an instrumental part of a customer focused IT Support Team that will allow you to work across a varied technical environments and further develop your skills. Solid Systems is an established Managed IT Services company with funky offices in Cape Town and JHB. Due to growth reasons we are looking to employ a Lead Systems Engineers. The Lead Senior Systems Engineer is responsible to ensure that all support queues tickets are resolved within the specified due dates, making use of all available human resources. His roles requires him to ensure that adequate training is provided to other members of the technical team which strengthens the overall service delivered to our customers. He will maintain the primary engineer role on high priority customer sites. The Employee is required to design, plan and assist with the implementation of new infrastructure for both our customers and Solid Systems. As a senior member of staff and the technical lead, the employee is expected to set a positive example to other employees and maintain the highest working standards in his day to day duties and responsibilities. If you have experience with the below technologies then we feel you will be a perfect match… Experience with Windows Servers, Active Directory, Microsoft Exchange Experience with Office365 and Microsoft Office Suites Experience with Routers, Firewall Technologies, DNS, DHCP, LANS and WANS Experience with Centralized Business Anti-Virus packages Experience with Server Hardware, RAID Configurations, and UPS’s Experience with Backup hardware and software You have excellent problem solving ability, you are a quick learner and enjoy a challenge 'Hands on' experience in this type of role is important – You have a friendly aptitude, enjoy multitasking... and most importantly like working with people and problem solving! You are familiar with a support ticketing systems and don’t mind the admin side of IT Support. I’m ready to join your team what must I do? Please take the time to fill in the online application form at the link below.  

Kindly take note that the following vacancy is for a Logistics Provider and the incumbent will be required to travel to all sites including customer sites in the Cape Town area. RESPONSIBILITIES 1. Maintain IT Operating Environment Understand requirements and recommend suitable solutions Implement solutions including installation of hardware, software, communications and office automation Improve quality and ensure consistent and timely resolution of incidents and implement necessary steps to prevent future incidents Perform operational specific tasks, e.g. doing regular backups, network security and network monitoring Perform checks and manage software and OS deployed to ensure valid licenses in place 2. Provide Technical Support Provide network support, first and second line desktop support Provide user assistance Software and hardware trouble shooting  Provide office peripheral support e.g. printer & scanner support  Installation of personal computers (PC) and notebooks 3. Maintain Computer Network Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software and all configurations Perform data backups and disaster recovery operations  Configure, monitor, and maintain email applications and virus protection software 4. Monitor Performance of Systems Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future 5. Ensure and Maintain Network Security  Plan, coordinate and implement network security measure to protect data, software and hardware Design, configure and test computer hardware, networking software and operating system software Ensure suitable access and password controls 6. Solve User Problems Confer with network users on how to solve existing system problems Diagnose, troubleshoot and resolve hardware, software or other network and system problems and replace defective components when necessary REQUIREMENTS 1. Academic Qualification(s)  National Senior Certificate or equivalent  Relevant IT qualifications (A+, N+, Microsoft, MCSE, Linux) are advantageous Code B plus reliable own transport 2. Relevant Competencies and Knowledge Active directory support Server, PC, Printer, Scanner installation & configuration Desktop OS (Windows OS, Linux) installation and support Anti-Virus and Anti-Spam product knowledge is a must Knowledge of Transmission Control Protocol (TCP) / Internet Protocol (IP) Ability to setup connectivity solutions such as ADSL, 3G and WLAN Microsoft Office application installation and support experience is essential Security/Network expertise will be an advantage IMPORTANT NOTE Applications may be sent by email to: by no later than 15 Jan . Candidates not contacted by 01st February  should consider their applications not successful.

Kindly take note that the following vacancy is for a Logistics Provider and the incumbent will be required to travel to all sites including customer sites in the Gauteng area. RESPONSIBILITIES 1. Maintain IT Operating Environment  Understand requirements and recommend suitable solutions  Implement solutions including installation of hardware, software, communications and office automation Improve quality and ensure consistent and timely resolution of incidents and implement necessary steps to prevent future incidents Perform operational specific tasks, e.g. doing regular backups, network security and network monitoring Perform checks and manage software and OS deployed to ensure valid licenses in place 2. Provide Technical Support Provide network support, first and second line desktop support Provide user assistance Software and hardware trouble shooting Provide office peripheral support e.g. printer & scanner support  Installation of personal computers (PC) and notebooks 3. Maintain Computer Network Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software and all configurations Perform data backups and disaster recovery operations Configure, monitor, and maintain email applications and virus protection software 4. Monitor Performance of Systems Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future 5. Ensure and Maintain Network Security Plan, coordinate and implement network security measure to protect data, software and hardware Design, configure and test computer hardware, networking software and operating system software Ensure suitable access and password controls 6. Solve User Problems Confer with network users on how to solve existing system problems Diagnose, troubleshoot and resolve hardware, software or other network and system problems and replace defective components when necessary REQUIREMENTS 1. Academic Qualification(s)  National Senior Certificate or equivalent Relevant IT qualifications (A+, N+, Microsoft, MCSE, Linux) are advantageous  Code B plus reliable own transport 2. Relevant Competencies and Knowledge Active directory support Server, PC, Printer, Scanner installation & configuration Desktop OS (Windows OS, Linux) installation and support Anti-Virus and Anti-Spam product knowledge is a must Knowledge of Transmission Control Protocol (TCP) / Internet Protocol (IP) Ability to setup connectivity solutions such as ADSL, 3G and WLAN Microsoft Office application installation and support experience is essential Security/Network expertise will be an advantage IMPORTANT NOTE Applications may be sent by email to: by no later than 15 Jan . Candidates not contacted by 01st February  should consider their applications not successful.

The Paradigm Group is looking for a System Administrator/Level 3 Support for their ISP division. You will work closely with the rest of the team to ensure our systems and technical infrastructure is robust and well maintained in order to deliver an outstanding service to our customers. You will take a strong lead in developing, implementing and maintaining our technical services, and provide guidance and support to further develop those around you. This could grow into a management role for the right person. You should be experienced in some of the below areas, and have a keen and self-starting attitude to continue learning about new technologies. Personal and Communication Skills: -Good listening and comprehension skills -Open and clear communicator, both written and verbal -Excellent technical knowledge and interest with strong analytical skills -Enjoy problem solving within live environments and under tight time pressures -Willingness to update knowledge and skills -A commercially aware individual with some management skills would be an advantage Reasoning and Problem Solving: -Solid understanding of how systems and technologies interrelate with each other -Service oriented approach, providing prompt and efficient customer service -Recognise issues reacting quickly and effectively to resolve them Technical Attribute: -Excellent knowledge of Linux and Windows operating systems -Familiarity with traditional ISP services such as DNS, Mail (e.g. SmarterMail, MailEnable), Control Panels (e.g Helm, Plesk). -Experience with IIS & Apache web servers, along with MySQL and MsSQL databases -Good working knowledge of Shared Hosting environment including setting up and troubleshooting major content management systems (e.g. DNN, WordPress) -A good understanding of IP networks including some basic configuration experience of routers and firewalls is advantageous If you're interested in finding out more about this role, then apply today by emailing your salary expectations and CV to career[at]paradigmsolutions[dot]co[dot]za If you have not had a response to your application within 14 days please consider your application unsuccessful. No agencies please!

JUNIOR APPLICATIONS SUPPORT CONSULTANT / EAST LONDON – Must be willing to travel nationally - Ensure you use the "JOB TITLE" as a reference when applying.  PLEASE NOTE: this is not a technical IT support role / It is ERP / Application / Business Support to our clients; client base in the Automotive Parts industry Minimum Requirements/Qualifications: BCom or degree in Information Systems would be advantageous Knowledge and prior experience in accounting systems is highly recommended Knowledge of databases and application development environments Minimum of 1-year experience in similar position Analytical and problem-solving skills Exceptional communication and people skills Valid Driver’s Licence Duties The successful applicant will be responsible for the implementation and support of custom designed software specifically for the motor spares retail & distribution market. Institute corrective actions by completing accurate and complete Jira Project tickets and ensuring developers understand fully what changes are to be carried out Effective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding calls Assist and guide organizations to achieve maximum profit and improved controls in a highly competitive market Deconstruct client issues and analyse the various solutions in all regions, via various communication channels Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s) Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queries Render functional support to the customer via telephonic, email, Skype and Team Viewer Salary – Market related Application Process: Online applications will receive preference, include certifications, alternatively e-mail CV and Certifications & Head and Shoulder photo to Solutions@workafrica.co.za and use “ JUNIOR APPLICATION SUPPORT CONSULTANT ” as a reference in the Subject field. Closing date for applications 4th December 2020. If you don’t hear from us within 3 weeks, consider your application unsuccessful.   Additional Info: 1 to 5 years Salary: RNegotiable Job Reference #: 2231699524

Junior Application Support Consultant Contract Type Permanent Salary R8000 to R10000 Location East London, Eastern Cape, South Africa; Johannesburg, Gauteng, South Africa PLEASE NOTE!!!!!: this is not a technical IT/hardware support role / It is ERP / Application / Business Support. Job Functions Information Technology,Support Industries Call Centre & Helpdesk,ICT - Information & Communications Technology Specification The successful applicant will be responsible for the implementation and support of custom designed business / ERP software specifically for the motor spares retail & distribution market. •Instituting corrective actions by completing accurate and complete Project tickets and ensuring developers understand fully what changes are to be carried out •Effective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding calls •Assist and guide organizations to achieve maximum profit and improved controls in a highly competitive market •Deconstruct client issues and analyse the various solutions in all regions, via various communication channels •Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s) •Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queries •Render functional support to the customer via telephonic, email, Skype and Team Viewer Requirements BCom or degree in Information Systems •Knowledge and prior experience in accounting systems is highly recommended •Knowledge of databases and application development environments •Minimum of 1-year experience in similar position •Analytical and problem-solving skills •Exceptional communication and people skills •Valid Driver’s Licence •Willingness to travel nationally when required Job Closing Date Send c.v's to nerisha.arivu@outlook.com

Company Based in Jhb is looking for an IT Field Support Technician based in Nelspruit. MUST BE mobile and have a reliable car. Role Troubleshoot/Identify and resolve hardware, software, application and operating system issues; Install and configure end users’ computers and required peripherals; Provide ICT Technical support and maintenance to end users; Coordination of multiple procedures or systems; Administrative support - planning, scheduling and coordination of processes and systems Maintain ICT Inventory of hardware, software and resources; Provide training to new users of existing Technology; Provide technical assistance - Monitoring and managing Local Area Network (LAN), Wireless Local Area Network (WLAN), Job Requirements National Certificate/Diploma in Information Technology or equivalent (NQF 5); +5 years’ functional experience working in an ICT environment providing ICT Technical support services; ICT Certificates in N+, A+, MCSE or equivalent will be an added advantage; ICT Internal Control and risk management; Problem solving and analysis; Good understanding of the technical aspects of ICT goods & services Good understanding of OHS Must have a smart phone and agree to tracking Must be willing to work on alternate weekends and afterhours as part of Standby agreement.

The purpose of this position is to implement, test and maintain retail systems software, networks, hardware and peripheral equipment in all retail stores serviced by the Western Cape Distribution Centre and to ensure that users are sufficiently knowledgeable of system processes so as to optimize store performance. Responsibilities: Set up, configure and install hardware, peripheral equipment, operating system, networks and retail systems software in Retail stores. Support the Retail Store networks, equipment and software systems. Resolve hardware, software and business processing problems and queries reported through the Help Desk. Carryout software testing on new software releases. Provide Training to Store Owners and Staff members, preparing User Training Manuals where necessary. Effective communication with Store Owners, staff and other stakeholders in order to provide excellent service, support and mentorship. Provide comprehensive statistics of hardware and software implemented, in order to ensure that IT standards are upheld and maintained. Compile Best Operating Procedures. Qualifications: A Matric Certificate An IT Diploma would be advantageous Windows Server Experience 2 -3 Years’ experience in similar environment Experience with Retail Software Applications would be advantageous PC knowledge – Hardware and Software Sound interpersonal skills Good organizational skills Business Analysis Able to work with minimal supervision / overtime Valid Code 08 driver’s license essential Be prepared to travel extensively Valid Passport essential Knowledge and experience using the SIGMA application. Solid understanding of retail store administrative procedures and controls Accounting knowledge advantageous Be able to do standby after hours / weekends and public holidays Retail Management / Supervisory Experience Only candidates that qualify will be contacted. Contact Tanya on

JUNIOR SUPPORT CONSULTANT / EAST LONDON – Must be willing to travel nationally - Ensure you use "PVT SD EL" as a reference in the subject field of your e-mail when applying. Minimum Requirements/Qualifications: BCom or degree in Information Systems would be advantageous Knowledge and prior experience in accounting systems is highly recommended Knowledge of databases and application development environments Minimum of 1-year experience in similar position Analytical and problem-solving skills Exceptional communication and people skills Valid Driver’s Licence Duties The successful applicant will be responsible for the implementation and support of custom designed software specifically for the motor spares retail & distribution market. Institute corrective actions by completing accurate and complete Jira Project tickets and ensuring developers understand fully what changes are to be carried out Effective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding calls Assist and guide organizations to achieve maximum profit and improved controls in a highly competitive market Deconstruct client issues and analyse the various solutions in all regions, via various communication channels Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s) Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queries Render functional support to the customer via telephonic, email, Skype and Team Viewer Salary – Market related Application Process: Online applications will receive preference, include certifications, alternatively e-mail CV and Certifications & Head and Shoulder photo to Solutions@workafrica.co.za and use “ PVT SD EL ” as a reference in the Subject field. Closing date for applications 20th October 2020. If you don’t hear from us within 3 weeks, consider your application unsuccessful.   Additional Info: 1 to 5 years Salary: RNegotiable Job Reference #: 2231699524

Objective: Responsible for performing customer support activities involving on-site installation, repairing and maintenance of complex security equipment and systems. Duties & responsibilities: 1. Installing security systems 2. Maintenance on security systems 3. Response on alarms and faulty systems 4. Customer service and marketing Minimum Requirements: 1. Matric / Grade 12 or equivalent (NQF level 4). 2. Competent in low voltage electrical systems. 3. Proven experience in security systems installation and maintenance. 4. Possess a sound understanding of basic electronics and technical security systems. 5. PSiRA (Minimum Grade C) will be beneficial. 6. Valid driver’s license. 7. Computer literate. 8.Exceptional communication skills. 9. Any relevant electrician certificate / diploma.

Introduction Growth in our client’s web services team requires expansion of their web server configuration and technical support services and expansion in their core products and infrastructure. The Senior LINUX Systems Engineer with the ability to automate administration tasks using scripting, administer and support multiple servers including a number of hosted servers critical to the business’s clients.   Minimum Requirements Matric Relevant certification Minimum of 5 years in a Linux Systems Engineer role   Job Specification Purpose of the role:  General administration (Windows and Apple) Linux system administration o    Installations, maintenance and security updates o    Web server (Apache & PHP) o    Database server (MariaDB / MySQL) o    Other services (DNS, FTP, Mail, ssh, etc.) Strong scripting skills (Bash, Perl, PHP, Python, etc) Networking (Configuration and troubleshooting) Firewalling and security Backups and disaster recovery Capacity planning, performance and reliability analysis and tuning Management of a junior technical resource Skills required: Ability to explain technical problems to non-technical people Skills exchange to other members of the team Excellent command of the English language Solid client and staff management skills If you do not hear from us within 1 month of the closing date, you may assume that your application was unsuccessful. All qualifications and certificates will be verified. Our Client reserves the right not to fill the position. Candidates may be expected to undergo psychometric testing. It is the applicant's responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA) and to provide the evaluation results.

MR, a Cape Town based IT value added reseller and systems integrator, requires a full time, customer facing, technical support engineer. Knowledge in the following areas is important: Linux systems administration  • OSX Server administration  • Networking  • Storage and file servers deployment  • Basic scripting skills  • Broadcast video transcoding The job will involve installations and support of clients as well as research and development.  Salary R10 per month. Negotiable. Monday to Friday 8 to 5. Email your CV to:  

Job Position: Junior IT Desktop Support Technician Ref: 3884 Location: Port Elizabeth Salary: Commensurate with experience and qualification Email your updated CV to recruit@onlinepersonnel.co.za Qualifications / Requirements: • Minimum Grade 12 • Minimum of 3 to 4 years relevant IT industry experience • Valid Driver’s License • Knowledge of networking and routing protocols • Mikrotik routers (advantageous) • Experience with VPN and PABX/Voip systems (advantageous) • Prepared to travel Responsibility: Email your updated CV to recruit@onlinepersonnel.co.za Qualifications / Requirements: • Minimum Grade 12 • Minimum of 3 to 4 years relevant IT industry experience • Valid Driver’s License • Knowledge of networking and routing protocols • Mikrotik routers (advantageous) • Experience with VPN and PABX/Voip systems (advantageous) • Prepared to travel Job Reference #: Junior IT Desktop Support Technician

Qualifications and work experience * Grade12 * A minimum of 3 Year degree / diploma (NQF 6) with IT Certification with 5 years experience. * A minimum of 3 years or more experience working with OEM Hardware * A minimum of 5 years of experience working in Data Centre Environments Roles and Responsibilities * To provide highly specialised technical support to clients through implementation of enterprise. * Compute and Storage solutions, * Diagnosis and problem solving, qualifying the product fit, * Defining support needs and conducting informal training. * Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork. * Provide user support for more complex diagnosis and investigations to recover or continue operations. * Manage the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis * Active participation in and compliance to the change management system and maintain the system in accordance with agreed procedures. * Conduct Research and Conduct tests on systems *Desired Skills: * * Azzure * VMWare * HyperV XCP-NG * Citrix * SQL * SQL DB *Desired Work Experience: * * 5 to 10 years *Desired Qualification Level: * * Diploma

HELPDESK AGENT/ CUSTOMER SUPPORT CENTER REPRESENTATIVE (1ST LINE IT SUPPORT) (This is strictly an employment equity position) R PM CENTURY CITY NO SHIFTS!!!! - MON to FRI 8am to 5pm A leading brand in office automation and printers has achieved high levels of success partly due to their commitment to ensure excellent customer service and back up. Their sales agreement stipulates “Our professional help desk provides multiple levels of support and our well trained Support Center Representatives are available to assist you, the client, in the supply of consumables/parts, technical support and dispatching of trained technicians when necessary. The Support Center has one objective – to find a solution efficiently and quickly.”   This is a great opportunity to join the Service Desk Center which is a small in and out bound call center where duties include: Answer incoming and dealing with calls to the service desk Log incoming service calls and emails for service request and consumable orders Assign calls to service technicians and follow up ensuring that the call is managed through to closure Respond to email queries or requests Provide accurate quotations to clients for service requests, parts and consumable orders Ensure service calls are logged off on completion of task and accurately recorded on the system Ensure all stakeholders are communicated with regarding the status of their service call Ensure parts requests are captured and followed up Ensure Technicians boot stock is logged off correctly Filing of completed job sheets daily Escalate potential problems to Call Center Manager for immediate action Perform all general admin and record keeping in line with company systems Switchboard relief on an ad hoc basis.   Requirements in order to qualify to apply to this opportunity: Matric Non-smoker Basic understanding of ITIL IT technical support experience (at least to level 1) preferred Help Desk/ Call Centre/Customer Service Desk experience gained in any of the following technical environments: IT /Online Banking/ MWeb or Telkom Internet connection support/ Office Equipment. IT technical support experience preferred Initiative and high customer service ethics Bilingual – Able to communicate in English and Afrikaans   Only Candidates who meet the stipulated requirements and who currently live in the greater area of Cape Town are invited to submit an updated CV to mail to recruitment at salesmark dot co dot za stating your reason for having left your previous place of employment. Supporting documents will be required as well as contactable reference details. Thorough reference and credential checks will be conducted We endeavor to respond to all applications, but due to excessive high volumes of CV’s submitted this is not always logistically possible. Thus if you have not heard from us in within 14 days your application will have been unsuccessful. We thank you for your interests in our advertised position and regret that we were unable to send you a personal reply.

IT Support Analyst - Claremont Temporary Post Month to month basis Overall Function · Under general supervision, monitors, operates and maintains hardware, software and networks for a national computing platform primarily telephonic support using remote management and other collaboration tools. Configures, assembles and installs computers and/or peripheral equipment. · Provide technical support for all IT service interruptions including but not limited to printer routings, power outages, wiring problems and malfunctioning hardware. · Escalate complex problems to expedite resolution. · Upgrades, modifies and replaces hardware, software and network components. Creating and maintaining user login accounts. · Keep abreast of operational support technologies, industry trends, RI Group standards, and ensure these are adhered to. Responsibilities Providing technical support, resolving incidents via telephone and email. Supporting users remotely using remote management and other collaboration tools. Maintaining a high degree of customer service for all support queries and adhering to all service management principles. Taking ownership of user problems and being pro-active when dealing with user issues. Logging all incidents on the service desk toolset (ServiceNow). Responding to incidents raised by end users and assisting with the resolution of any hardware or software related problems including but not limited to desktops, laptops, telephony, mobile devices and printers. Maintain incident history on service desk toolset of any software or hardware problems detected. Supporting users in the use of computer equipment by providing appropriate training and guidance. Escalating more complex calls to the relevant IT Support colleague. Troubleshoot network connectivity for all business units · Keep abreast of operational support technologies, industry trends, Group standards, and ensure these are adhered to. Qualifications and/or Experience Matric IT Tertiary Qualification essential Microsoft Server Networking (Cisco or other) ITIL (Advantageous) Minimum 3 years proven experience in similar role Relevant Microsoft Server and related technologies Server and end user support technologies, software and hardware Knowledge of major networking components, network operating systems, Network protocols (TCP/IP) an advantage · Google Apps (Advantageous) Additional Information · Competency assessment will be done · 2-3 contactable references required · Start Date: ASAP · Full CV, ID & qualifications to be sent · Criminal and ITC clearance essential (checks will be done) Email: Subject/Reference: IT Support Analyst

My client, a large corporate located outside Stellenbosch, is seeking to employ an IT Systems Administrator (Network & Systems) to report to the IT Manager. Responsibilities: Develop, install & maintain networking and computing infrastructures. Recommend solutions out of a wide range of available technologies. Monitor systems in the existing network to ensure there are no productivity issues. Install and configure operating systems and application software. Implement best practices for system security and data backups. Anticipate potential issues or bottlenecks and identifying possible solutions. Troubleshoot and resolve all technical issues. Assist with escalated issues from desktop support. Software deployment and process automation. Scheduled reporting and for meeting packs. Maintain work log on ticket system. Liaising with vendors and keeping relevant stakeholders up to date with developments. Experience requirements: 3 Years + Industry Experience Experience with Microsoft Active Directory user management Office365 and Exchange mailbox administration Working knowledge with Desktop infrastructure and Microsoft ecosystems. (Microsoft Office and Windows) Experience with client and server backup software. Experience with managed AV solutions. Qualifications: Senior certificate Relevant Microsoft Certifications: MCSE, A+, N+ or other relevant IT Qualifications Valid driver’s licence and own transport Must be willing to work after hours at time Must be willing to travel

My client based in Bellville is looking for Desktop Support Technician to join them on contract for 3 months, To start ASAP /Immediately. Rates NEG   JOB PURPOSE: To provide a world class desktop support service to all company employees by resolving both incidents and requests that fall within the End User Computing space.                    KEY OUTCOMES The following outcomes will be expected to be achieved by the Desktop Support Manager.   ·       Responsible for operating system (Windows XP), business application and general desktop hardware & software support ·       Business application readiness testing & testing the impact of new Windows software (e.g. Vista, Office ,  Internet Explorer) and other PC-based systems (new versions of Anti-virus software, Adobe Reader, etc.) ·       Installations and monitoring of desktops & notebooks using automated tools (e.g. WinInstall) & scripting ·       Receiving, logging, analysing and resolving workstation-related problems effectively and efficiently. ·       Taking ownership of problems and ensure resolution directly or by liaising with the applicable support teams. ·       Responsible to maintain a configuration register of assets, licenses & general documentation of the workstation environment. o   Complete infrastructure-related projects as assigned to you from time-to-time.   QUALIFICATIONS AND EXPERIENCE ·       Grade 12 ·       At least 2 years relevant experience in an IT Desktop support environment ·       Experience of networks & TCP/IP and Active Directory will be an advantage ·       MCSE qualification and scripting knowledge will be an advantage   COMPETENCIES   ·       Stress Tolerance ·       Performance Driven ·       Building and maintaining relationships ·       Teamwork/ability to function independently ·       Communication Skills ·       Adaptability ·       Attention to detail ·       Planning and organising   ATTRIBUTES ·       Positive, enthusiastic  attitude ·       Honesty, integrity and respect ·      Ability to co-operate and thrive both within an independent  and  team environment