Software support technician

My client based in Plattekloof is looking to employ a Junior Product Specialist (Software Support/Technician) Initial contract for 6 months Requirements:1. Senior Certificate2. Drivers Licence3. Additional IT qualification will be beneficial (A+/N+ or similar)4. Solid IT knowledge and a passion for it5. Previous experience6. Good telephone skills7. Fully Bilingual English and Afrikaans 8. South African Citizen Breakdown of related dutiesSupport ProductsRegister codes for exporters and depots Update and query a central Database for the industry.Liaise with Development to resolve issuesSupport clients after hours – on call / 24 hours Test new enhancements of products before product launch Install and updated SQL server off site. Resolve queries and problems through SQL and. SQL usage including backup, restores, queries etc. Stay abreast of changes / updates in programs Support 4+ products.

Requirements:Diploma or relevant qualification in IT / Electronic engineering2 – 4 years’ relevant experienceHands on with IT and electronic related hardwareWilling and able to talk to clients on a regular basis, understanding their needs and troubleshooting technical issuesHas to be an ambassador for the company when dealing with clientsWilling and able to travel to mining locations within South Africa and Southern Africa (Zambia, Zimbabwe, Botswana, DRC etc). (travel wise)Positive, get-things-done attitudeWillingness to take initiative and accept responsibility.Willing to work in a team based environment Willing to take ownership of responsibilities Outdoor person who enjoys camping and outdoor sportLiaising within internal IT department regarding infrastructure architecture planning and maintenanceSkills:IT: Operating System Configuration (Windows Server 20xx) and administration (including Linux), Network setup and configuration,IT Hardware: Selection / configuration / troubleshooting of servers, network devices, Wi-Fi and other IT equipment including device compatibilityElectronics: Selection / configuration / troubleshooting in field equipment including power supplies, PLCs, Wi-Fi, flood lights, cameras, lasers etc.Exposure to scripting languages (e.g. python, bash), XML configuration, software installations/ upgrades/ compatibility Exposure to server hosting, firewalling, remote server management (Team Viewer, Citrix, Remote Desktop, VNC) Good communication skills – Liaising with clientsGood at problem solving and analysisAttention to detailResponsibilities:Remote monitoring and remote maintenance of all our sensors in the fieldRemote setup and configuration of systemsAssist with remote calibration of systemsRemote updating of systemsXML configuration of softwareAssist with IT design of system infrastructureTravel to site (mine) Debug sensor problems if requiredPerform routine mine site inspection and maintenance tripsInstallation and commissioning of systemsEstimated at 20 trips per year (trip duration typically 3 days)Liaising with client to trouble shoot technical issues on site (mine) or remotely from the officeSelection / integration / setup/ troubleshooting of electronic hardware such as: Fiber optic equipmentPower supplies3G modemsWi-Fi equipmentPLCs, PCs & ServersCurrent monitors, circuit breakers, fusesFlood lights (various types such as LED, metal halide etc)Industrial camerasLasers

My client based in Bellville is looking for Desktop Support Technician to join them on contract for 3 months, To start ASAP /Immediately. Rates NEG   JOB PURPOSE: To provide a world class desktop support service to all company employees by resolving both incidents and requests that fall within the End User Computing space.                    KEY OUTCOMES The following outcomes will be expected to be achieved by the Desktop Support Manager.   ·       Responsible for operating system (Windows XP), business application and general desktop hardware & software support ·       Business application readiness testing & testing the impact of new Windows software (e.g. Vista, Office ,  Internet Explorer) and other PC-based systems (new versions of Anti-virus software, Adobe Reader, etc.) ·       Installations and monitoring of desktops & notebooks using automated tools (e.g. WinInstall) & scripting ·       Receiving, logging, analysing and resolving workstation-related problems effectively and efficiently. ·       Taking ownership of problems and ensure resolution directly or by liaising with the applicable support teams. ·       Responsible to maintain a configuration register of assets, licenses & general documentation of the workstation environment. o   Complete infrastructure-related projects as assigned to you from time-to-time.   QUALIFICATIONS AND EXPERIENCE ·       Grade 12 ·       At least 2 years relevant experience in an IT Desktop support environment ·       Experience of networks & TCP/IP and Active Directory will be an advantage ·       MCSE qualification and scripting knowledge will be an advantage   COMPETENCIES   ·       Stress Tolerance ·       Performance Driven ·       Building and maintaining relationships ·       Teamwork/ability to function independently ·       Communication Skills ·       Adaptability ·       Attention to detail ·       Planning and organising   ATTRIBUTES ·       Positive, enthusiastic  attitude ·       Honesty, integrity and respect ·      Ability to co-operate and thrive both within an independent  and  team environment

We are an innovative, and dynamic Managed ICT services company, currently expanding and seeking skilled individuals. Being a market leader in our industry, we aim to provide an exceptional and stimulating work place. We offer a challenging, friendly and rewarding environment. We are looking for a Client Support Technician to join our team as soon as possible. Job description The client support technician’s responsibility is to be the first point of contact for Adept’s clients and the rest of the company. This position requires the technician to field calls and respond to tickets logged via the helpdesk syste s. This is to be done either via troubleshooting the issue and then resolving or escalating to the relevant departments. Qualifications CompTIA N+, A+, L+ or equivalent MCSA or equivalent Advantageous CompTIA Security+ or equivalent CompTIA Server+ or equivalent MS Office 365 Fundamentals or equivalent CCNA will be extremely advantageous Skills At least 2-3 years experience in a similar role Strong knowledge on Internet fundamentals Strong hardware, software and network troubleshooting skills Experience within a helpdesk environment Experience working within Windows, OS X and Linux desktop and server environments Advantageous Experience with routers and firewalls Personal competencies Exceptional communication skills Problem-solver Self-starter Attention to detail Team player and able to work in group environments Passion for technology A strong need for personal growth Only applications through the link will be accepted.

IT SUPPORT TECHNICIAN - EAST LONDON Requirements: Matric/Grade 12 A+ N+ (MCSE advantageous) Minimum of 5 years relevant working experience Computer, Network (LAN, WLAN & WAN), Printer & Server experience (ISP, VOIP & CCTV experience advantageous) Drivers license essential Customer Service skills essential   Duties: Telephonic, remote and on-site support Computer/Server hardware and software support Network, telecoms and CCTV installations Take ownership of incidents/requests, projects and installations from start to finish Designing, quoting, procuring and deploying IT Solutions Salary - market related Application process: Online applications will receive preference, please include a head and shoulder photo, alternatively e-mail your CV with all qualifications, ID & Drivers to Solutions@workafrica.co.za, using the job title as a reference in the subject field. If you don't hear from us within 2 weeks, please consider your application unsuccessful.   Additional Info: 5 to 10 years Salary: RR15000 Job Reference #: 447179959

IT SUPPORT TECHNICIAN - EAST LONDON Requirements: Matric/Grade 12 A+ N+ (MCSE advantageous) Minimum of 5 years relevant working experience Computer, Network (LAN, WLAN & WAN), Printer & Server experience (ISP, VOIP & CCTV experience advantageous) Drivers license essential Customer Service skills essential   Duties: Telephonic, remote and on-site support Computer/Server hardware and software support Network, telecoms and CCTV installations Take ownership of incidents/requests, projects and installations from start to finish Designing, quoting, procuring and deploying IT Solutions Salary - market related Application process: Online applications will receive preference, please include a head and shoulder photo, alternatively e-mail your CV with all qualifications, ID & Drivers to Solutions@workafrica.co.za, using the job title as a reference in the subject field. If you don't hear from us within 2 weeks, please consider your application unsuccessful.   Additional Info: 5 to 10 years Salary: RR15000 Job Reference #: 447179959 Consultant Name: Claire O'Reilly

Job description The client support technician’s responsibility is to be the first point of contact for Adept’s clients and the rest of the company. This position requires the technician to field calls and respond to tickets logged via the helpdesk systems. This is to be done either via troubleshooting the issue and then resolving or escalating to the relevant departments. Qualifications CompTIA N+, A+, L+ or equivalent MCSA or equivalent Advantageous CompTIA Security+ or equivalent CompTIA Server+ or equivalent MS SQL Database Fundamentals Exam 364 or equivalent CCNA will be extremely advantageous Skills Strong knowledge on Internet fundamentals Strong hardware, software and network troubleshooting skills Experience within a helpdesk environment Experience working within Windows, OS X and Linux desktop and server environments Personal competencies Exceptional communication skills Problem-solver Self-starter Attention to detail Team player and able to work in group environments Passion for technology A strong need for personal growth Please apply through the link below. Only applicants applying through the link will be accepted.

Job description The client support technician’s responsibility is to be the first point of contact for Adept’s clients and the rest of the company. This position requires the technician to field calls and respond to tickets logged via the helpdesk systems. This is to be done either via troubleshooting the issue and then resolving or escalating to the relevant departments. Qualifications CompTIA N+, A+, L+ or equivalent MCSA or equivalent Advantageous CompTIA Security+ or equivalent CompTIA Server+ or equivalent MS Office 365 Fundamentals or equivalent CCNA will be extremely advantageous Skills At least 2-3 years experience in a similar role Strong knowledge on Internet fundamentals Strong hardware, software and network troubleshooting skills Experience within a helpdesk environment Experience working within Windows, OS X and Linux desktop and server environments Advantageous Experience with routers and firewalls Personal competencies Exceptional communication skills Problem-solver Self-starter Attention to detail Team player and able to work in group environments Passion for technology A strong need for personal growth Please apply through the link if you are interested

Please Apply via this link - https://altron.wd3.myworkdayjobs.com/Altron_Careers/job/Bytes-Managed-Solutions-Bloemfontein/Support-Technician_R-1181-1 MAIN JOB PURPOSE Act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. Customer Relationship Management Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame. First time fix rate and recall rate under the stipulated requirements. Maintain customer relationship. Internal Processes Be productive based on the calls allocated to them. Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM). Maintain and manage sufficient boot stock. Complete administration within time frames as per policies. Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete. Technical support, maintenance, trouble shooting on retail machines and Automated Teller Machines (ATMs). Human Capital Complete own training and development objectives as per agreed timelines in the personal development plan. Ensure that all policies and procedures are followed according to the company requirement. Job Requirements: Requirements Own vehicle and valid drivers’ license is essential Must reside in Free State Qualifications Matric or other equivalent qualification preferable S4 or N6 Electrical Engineering Certificate A + and N + Qualification Experience 2 years’ experience in maintaining equipment in an IT environment 2 -3 years Desktop/Retail/ATM experience 1- 2 years POS/Electro-Mechanical Skills/Person which was in a Technical High School experience will be an advantage Computer literate in relevant operating system Skills Mechanical skills Electronic skills Soldering skills Fault-finding techniques MS Office

2 year contract position Minimum Requirements: Successful candidates should be proficient in atleast 2 of the following- Unix Scripting Solaris SQL Oracle 10 Java OSS/BSS Software SS7 Exposure to keynote SIGOS products (added advantage)   

Software Support Consultant Software Support Consultant required for dynamic software company in Cape Town. The job will involve remotely assisting clients in managing their business processes and resolving technical queries within our software application suite. The following attributes are required: -          Good telephone manner, experience with call logging systems beneficial. -          Good understanding of hardware and software environments. -          Understanding of databases with a willingness to learn. -          General understanding of business processes (accounting, stock control, cash-ups, reporting, etc). -          Excellent trouble-shooting skills. -          The ability to work individually and within a team. -          Effective communication skills. -          Ability to work under pressure and time constraints. Over and above these qualities we are looking for candidates who have strong problem solving logic and the ability to manage themselves. Opportunities exist to move into other areas of our company like software development or even sales and account management. If you feel that you are the right person for this position please take the time to look at our web site www.esponline.co.za and send us your CV along with a letter motivating why you are a suitable candidate to

Company Based in Jhb is looking for an IT Field Support Technician based in Nelspruit. MUST BE mobile and have a reliable car. Role Troubleshoot/Identify and resolve hardware, software, application and operating system issues; Install and configure end users’ computers and required peripherals; Provide ICT Technical support and maintenance to end users; Coordination of multiple procedures or systems; Administrative support - planning, scheduling and coordination of processes and systems Maintain ICT Inventory of hardware, software and resources; Provide training to new users of existing Technology; Provide technical assistance - Monitoring and managing Local Area Network (LAN), Wireless Local Area Network (WLAN), Job Requirements National Certificate/Diploma in Information Technology or equivalent (NQF 5); +5 years’ functional experience working in an ICT environment providing ICT Technical support services; ICT Certificates in N+, A+, MCSE or equivalent will be an added advantage; ICT Internal Control and risk management; Problem solving and analysis; Good understanding of the technical aspects of ICT goods & services Good understanding of OHS Must have a smart phone and agree to tracking Must be willing to work on alternate weekends and afterhours as part of Standby agreement.

We are looking for an experienced Desktop Support Technician for a Renowned Company in Port Elizabeth. Requirements: IT Qualification is essential. Matric qualification is essential. Must have at least two years’ experience as an IT Technician / Engineer. Must have a valid driver’s license and own reliable vehicle. Responsibility: Duties: PC Desktop & end-user support. Hardware and software support. Installation, repairs and maintenance of pc’s, networks and pc peripherals. Salary: R10 000 – R12 000 ctc per month Send CV to info@performitpersonnel.co.za Salary: R12000 Job Reference #: ITTECH001 Consultant Name: Damian Sin Hidge

We are looking for an IT Desktop Support Technician for a Renowned Company in Port Elizabeth. Requirements: A+ N+ Microsoft Certified certificates (advantageous) 1-year experience in support role (advantageous) Responsibility: The successful candidate will provide prompt, professional and efficient hardware and software support to all the group’s different departments. End-user desktop support and technical assistance (Windows OS & Office Applications) Installation, configuration and maintenance of all desktops, laptops and printers on the network Basic networking support for cabling, troubleshooting devices on the network Troubleshooting / diagnostics on all desktop and basic network related issues General user training and level of professionalism, confidentiality And any other related functions Salary is market related Send CV to info@performitpersonnel.co.za Salary: Rnegotiable Job Reference #: DESK001 Consultant Name: Damian Sin Hidge

Our client is an IT company specialising in outsourced support services to the SME market. They are currently looking to appoint a Mid- to Senior level IT field support technician / engineer as soon as possible. Apply via our website www.electusrecruitment.co.zahttp://www.electusrecruitment.co.za/vacancy/mid-senior-level-it-field-support-technician-engineerOnly applications received via our website will be consideredMINIMUM REQUIREMENTS Skilled mid to senior level field support technician At least 5 years’ experience of working in server, network and virtual environment field     SKILLS REQUIRED Windows 7 Desktop Support Windows 8 Desktop Support Windows Server – advanced support Exchange Server - advanced support SQL Server – all versions since - advanced support Symantec Backup Exec - advanced support VM Ware, vMotion, vSphere, Virtual SAN etc. - advanced support Firewall management – Configuration and support. Understanding of Network Cabling, Routing, Switching VLANs, WiFi   ATTRIBUTES Attention to detail Ability to work independently Ability to work in a team Drive to meet Deadlines Someone who does not feel they are above certain functions Someone who enjoys working with in rules and set boundary’s Committed and Stable person Neat and tidy Customer service oriented Admin orientated Someone who is presentable, well-spoken and not shy Honest Honest Honest !   QUALIFICATION(S) REQUIRED Microsoft, Cisco, Fortinet, VMWare, Juniper certifications an advantage   EXPERIENCE REQUIRED Minimum Five years working experience