Software support specialist

My client based in Plattekloof is looking to employ a Junior Product Specialist (Software Support/Technician) Initial contract for 6 months Requirements:1. Senior Certificate2. Drivers Licence3. Additional IT qualification will be beneficial (A+/N+ or similar)4. Solid IT knowledge and a passion for it5. Previous experience6. Good telephone skills7. Fully Bilingual English and Afrikaans 8. South African Citizen Breakdown of related dutiesSupport ProductsRegister codes for exporters and depots Update and query a central Database for the industry.Liaise with Development to resolve issuesSupport clients after hours – on call / 24 hours Test new enhancements of products before product launch Install and updated SQL server off site. Resolve queries and problems through SQL and. SQL usage including backup, restores, queries etc. Stay abreast of changes / updates in programs Support 4+ products.

2 year contract position Minimum Requirements: Successful candidates should be proficient in atleast 2 of the following- Unix Scripting Solaris SQL Oracle 10 Java OSS/BSS Software SS7 Exposure to keynote SIGOS products (added advantage)   

Requirements:Diploma or relevant qualification in IT / Electronic engineering2 – 4 years’ relevant experienceHands on with IT and electronic related hardwareWilling and able to talk to clients on a regular basis, understanding their needs and troubleshooting technical issuesHas to be an ambassador for the company when dealing with clientsWilling and able to travel to mining locations within South Africa and Southern Africa (Zambia, Zimbabwe, Botswana, DRC etc). (travel wise)Positive, get-things-done attitudeWillingness to take initiative and accept responsibility.Willing to work in a team based environment Willing to take ownership of responsibilities Outdoor person who enjoys camping and outdoor sportLiaising within internal IT department regarding infrastructure architecture planning and maintenanceSkills:IT: Operating System Configuration (Windows Server 20xx) and administration (including Linux), Network setup and configuration,IT Hardware: Selection / configuration / troubleshooting of servers, network devices, Wi-Fi and other IT equipment including device compatibilityElectronics: Selection / configuration / troubleshooting in field equipment including power supplies, PLCs, Wi-Fi, flood lights, cameras, lasers etc.Exposure to scripting languages (e.g. python, bash), XML configuration, software installations/ upgrades/ compatibility Exposure to server hosting, firewalling, remote server management (Team Viewer, Citrix, Remote Desktop, VNC) Good communication skills – Liaising with clientsGood at problem solving and analysisAttention to detailResponsibilities:Remote monitoring and remote maintenance of all our sensors in the fieldRemote setup and configuration of systemsAssist with remote calibration of systemsRemote updating of systemsXML configuration of softwareAssist with IT design of system infrastructureTravel to site (mine) Debug sensor problems if requiredPerform routine mine site inspection and maintenance tripsInstallation and commissioning of systemsEstimated at 20 trips per year (trip duration typically 3 days)Liaising with client to trouble shoot technical issues on site (mine) or remotely from the officeSelection / integration / setup/ troubleshooting of electronic hardware such as: Fiber optic equipmentPower supplies3G modemsWi-Fi equipmentPLCs, PCs & ServersCurrent monitors, circuit breakers, fusesFlood lights (various types such as LED, metal halide etc)Industrial camerasLasers

Software Support Consultant Software Support Consultant required for dynamic software company in Cape Town. The job will involve remotely assisting clients in managing their business processes and resolving technical queries within our software application suite. The following attributes are required: -          Good telephone manner, experience with call logging systems beneficial. -          Good understanding of hardware and software environments. -          Understanding of databases with a willingness to learn. -          General understanding of business processes (accounting, stock control, cash-ups, reporting, etc). -          Excellent trouble-shooting skills. -          The ability to work individually and within a team. -          Effective communication skills. -          Ability to work under pressure and time constraints. Over and above these qualities we are looking for candidates who have strong problem solving logic and the ability to manage themselves. Opportunities exist to move into other areas of our company like software development or even sales and account management. If you feel that you are the right person for this position please take the time to look at our web site www.esponline.co.za and send us your CV along with a letter motivating why you are a suitable candidate to

Kindly take note that the following vacancy is for a Logistics Provider and the incumbent will be required to travel to all sites including customer sites in the Cape Town area. RESPONSIBILITIES 1. Maintain IT Operating Environment Understand requirements and recommend suitable solutions Implement solutions including installation of hardware, software, communications and office automation Improve quality and ensure consistent and timely resolution of incidents and implement necessary steps to prevent future incidents Perform operational specific tasks, e.g. doing regular backups, network security and network monitoring Perform checks and manage software and OS deployed to ensure valid licenses in place 2. Provide Technical Support Provide network support, first and second line desktop support Provide user assistance Software and hardware trouble shooting  Provide office peripheral support e.g. printer & scanner support  Installation of personal computers (PC) and notebooks 3. Maintain Computer Network Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software and all configurations Perform data backups and disaster recovery operations  Configure, monitor, and maintain email applications and virus protection software 4. Monitor Performance of Systems Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future 5. Ensure and Maintain Network Security  Plan, coordinate and implement network security measure to protect data, software and hardware Design, configure and test computer hardware, networking software and operating system software Ensure suitable access and password controls 6. Solve User Problems Confer with network users on how to solve existing system problems Diagnose, troubleshoot and resolve hardware, software or other network and system problems and replace defective components when necessary REQUIREMENTS 1. Academic Qualification(s)  National Senior Certificate or equivalent  Relevant IT qualifications (A+, N+, Microsoft, MCSE, Linux) are advantageous Code B plus reliable own transport 2. Relevant Competencies and Knowledge Active directory support Server, PC, Printer, Scanner installation & configuration Desktop OS (Windows OS, Linux) installation and support Anti-Virus and Anti-Spam product knowledge is a must Knowledge of Transmission Control Protocol (TCP) / Internet Protocol (IP) Ability to setup connectivity solutions such as ADSL, 3G and WLAN Microsoft Office application installation and support experience is essential Security/Network expertise will be an advantage IMPORTANT NOTE Applications may be sent by email to: by no later than 15 Jan . Candidates not contacted by 01st February  should consider their applications not successful.

Kindly take note that the following vacancy is for a Logistics Provider and the incumbent will be required to travel to all sites including customer sites in the Gauteng area. RESPONSIBILITIES 1. Maintain IT Operating Environment  Understand requirements and recommend suitable solutions  Implement solutions including installation of hardware, software, communications and office automation Improve quality and ensure consistent and timely resolution of incidents and implement necessary steps to prevent future incidents Perform operational specific tasks, e.g. doing regular backups, network security and network monitoring Perform checks and manage software and OS deployed to ensure valid licenses in place 2. Provide Technical Support Provide network support, first and second line desktop support Provide user assistance Software and hardware trouble shooting Provide office peripheral support e.g. printer & scanner support  Installation of personal computers (PC) and notebooks 3. Maintain Computer Network Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software and all configurations Perform data backups and disaster recovery operations Configure, monitor, and maintain email applications and virus protection software 4. Monitor Performance of Systems Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future 5. Ensure and Maintain Network Security Plan, coordinate and implement network security measure to protect data, software and hardware Design, configure and test computer hardware, networking software and operating system software Ensure suitable access and password controls 6. Solve User Problems Confer with network users on how to solve existing system problems Diagnose, troubleshoot and resolve hardware, software or other network and system problems and replace defective components when necessary REQUIREMENTS 1. Academic Qualification(s)  National Senior Certificate or equivalent Relevant IT qualifications (A+, N+, Microsoft, MCSE, Linux) are advantageous  Code B plus reliable own transport 2. Relevant Competencies and Knowledge Active directory support Server, PC, Printer, Scanner installation & configuration Desktop OS (Windows OS, Linux) installation and support Anti-Virus and Anti-Spam product knowledge is a must Knowledge of Transmission Control Protocol (TCP) / Internet Protocol (IP) Ability to setup connectivity solutions such as ADSL, 3G and WLAN Microsoft Office application installation and support experience is essential Security/Network expertise will be an advantage IMPORTANT NOTE Applications may be sent by email to: by no later than 15 Jan . Candidates not contacted by 01st February  should consider their applications not successful.

Junior Software Support Consultant (R-R) Technical Software Support Consultant required for dynamic software company in Cape Town. The job will involve remotely assisting clients in managing their business processes and resolving technical queries within our software application suite. The following attributes are required: -          Good telephone manner, experience with call logging systems beneficial. -          Good understanding of hardware and software environments. -          Understanding of databases with a willingness to learn. -          General understanding of business processes (accounting, stock control, cash-ups, reporting, etc). -          Excellent trouble-shooting skills. -          The ability to work individually and within a team. -          Effective communication skills. -          Ability to work under pressure and time constraints. Over and above these qualities we are looking for candidates who have strong technical problem solving logic and the ability to manage themselves. Opportunities exist to move into other areas of our company like software development or even sales and account management. If you feel that you are the right person for this position please take the time to look at our web site www.esponline.co.za and send us your CV along with a letter motivating why you are a suitable candidate to

Renowned IT Company is looking for an experienced Senior Software Support Consultant. The successful applicant will be responsible for the implementation and support of custom designed software specifically for the motor spares retail & distribution market. Working closely with various team members to improve customer service skills, use and enhance support tools, learn effective troubleshooting techniques, and increase system knowledge Requirements B Com / Information System or similar qualification Knowledge and /or exposure to IT/Accounting systems will be an added advantage Minimum of 5 years’ experience in similar position will be advantageous Analytical and problem-solving skills Strong coaching and mentoring skills Exceptional communication and people skills Valid driver’s license is essential Willingness to travel nationally An understanding of the software development environment will be an added advantage Responsibility: Duties: Instituting corrective actions by completing accurate and complete Jira Project tickets and ensuring developers understand fully what changes are to be carried out Supply ongoing applicable system training to fellow Service Desk consultants when required to do so and supply signed-off training sheets Supply availability and assist consultants with applicable calls escalated to yourself Active involvement in managing two-way communication between ourselves and the relevant Account Managers Providing application support to users - Answer, resolve, and log in-bound customer calls, identify issues and provide suggestions and long-term resolutions Investigate and analyze system issues to determine cause of issues and appropriate corrective action Provide clear, professional, informative and appropriate communication to colleagues, customers, suppliers via telephonic, email, Skype and Team Viewer Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queries Deconstruct client issues and analyze the various solutions via various communication channels Salary is market related Send cv to info@performitpersonnel.co.za Salary: Rnegotiable Job Reference #: SSSC001 Consultant Name: Damian Sin Hidge

RESPONSIBILITIES: · General Resolve user and client issues within SLA. Offer remote and potentially onsite support. Install and configure hardware and software components. Assist with user acceptance testing. Troubleshoot hardware and software issues. Perform root cause analysis. Repair or replace damaged hardware. Perform tests and evaluations of new software and hardware. Provide advanced user support and training. Pro-active communication to stakeholders. Conduct daily system checks and maintenance operations. Establish good relationships with all customers and colleagues. Manage technical documentation work with 3rd party vendors for system support. Technical Project Management. · Server Administration (Windows and/or Linux): Server administration and maintenance. User and Group administration. Backup administration. Network Administration: IP and Routing design administration. Security. Deployment of networks. Switch, Wi-Fi, Router and Firewall administration. DNS administration. Network traffic monitoring and troubleshooting. EDUCATION AND EXPERIENCE (minimum): SKILLS / EXPERIENCE / COMPETENCIES & TECHNOLOGIES: · Software: o Windows environment software § Microsoft Windows (desktop), Microsoft Server & Microsoft Office Suite § Anti-Virus Software (ESET) § Backup technologies (Altaro, Arc Server, Tape drives) § Infrastructure Monitoring (e.g. PRTG, Nagios, Solarwinds, etc.) § VM (e.g. HyperV, VMWare) o Linux environment software § Linux OS § DNS (Bind) § Mail (e.g. Postfix, Sendmail, Exim, etc.) § Fileserver (e.g. SMB, NFS, iSCSI, etc.) § VM (Proxmox) · Networking: o Midlevel knowledge of routing, switching, IP addressing & FW rules o Analysis/Troubleshooting software (e.g. Wireshark) o Cabling and Crimping o Network equipment experience (e.g. Ubiquity, Mikrotik, Cisco, Dell, Sonicwall, Fortigate, Huawei) · Other: o Python, PowerShell and other scripting skills o Proven telephonic and onsite support history. o Any additional software and database skills would be advantageous. o Experience in telecommunication/transmission systems including Wifi, LTE, 5G, VoIP, etc. would be advantageous. Experience in fiber optics would be advantageous.

We are looking for an experienced Sharepoint specialist to join our Configuration and Support team. You will work closely with the DevOps team to provide operational, maintenance, security and governance support for the SharePoint infrastructure. Responsibility: • All aspects of the design, architecture, development, deployment, operations, administration, governance, training and support of key SharePoint institutional solutions • Close collaboration with the DevOps-Team • Migration of institutional SharePoint on-premises solutions to SharePoint Online, in line with changing business and technological requirements. • Closely collaborating with stakeholders, users, IT-partners and external partners to analyse, determine and refine institutional processes and business goals related to SharePoint solution opportunities • Analysing and understanding business requirements • Designing and implementating complex Enterprise Content Management (ECM)- and Web Content Management (WCM) solutions, e.g. file plan classification, content organiser rules, workflow, content types, term sets, managed metadata and taxonomy, following platform best practices to accommodate identified institutional and governance requirements and maximise search capability; • Designing and implementing SharePoint Business Intelligence and Reporting Solutions • Creating branding and page layouts (master pages & CSS) for Institutional ECM- and Business Intelligence solutions • Configuring content search web parts and developing workflows • Designing and building InfoPath form solution • SharePoint Application Management: Managing web applications, site collections, external service connections, application security, search administration, workflow • Shared Services Administration: User Profile Service, Search, Excel Services Settings, Audiences, SharePoint Usage Reporting, Managed Metadata Services, Application Catalogue • Providing expert user support and guidance • Providing training and documentation • Driving SharePoint best practice implementation for consistency and effectiveness, compliance, records management- and audit requirements Requirements: • A Degree in Information Technology (or related field such as Information Science or Engineering), or a 3 year National Diploma in Information Technology. • Microsoft SharePoint Certification, validating technical expertise. • 5 Years demonstrable SharePoint experience (including work at a senior level), in an organisation with an enterprise-class IT infrastructure. OR • National Senior Certificate that meets Diploma Requirements; • Microsoft Certified Solutions Expert (MCSE)-, or • Microsoft Certified Solutions Developer (MCSD) Certification, or • Microsoft Certification for a number of exams, which form part of MCSE or • MCSD expert-level Certification Programs. • 5 Years demonstrable SharePoint experience (including work at a senior level), in an enterprise-class IT infrastructure organisation. • IT support experience and ability to provide technical and end-user support • PLUS • Experience with SharePoint Designer, InfoPath, Visual Studio, Windows Server, SQL Server, IIS, Windows Client • Experience developing deployment scripts to automate the deployment for SharePoint solutions • Microsoft Excel- and SQL database concepts with Excel Services-, PowerView-, PowerPivot-, SQL Server Reporting Services (SSRS) experience • Programming experience in HTML5, CSS, JavaScript or similar technologies • Strong problem solving, analytical skills. The ability to analyse complex processes and solve problems in a logical way, and strategic thinking • Experience working with different functional groups and stakeholders at the same time Salary: R40 000 Job Reference #: NBS165 Consultant Name: Hanlie Van Der Vyver

Who are ihotdesk?: We are a forward thinking IT services company that provides IT outsourcing services to small and medium sized businesses in the United Kingdom and throughout the world. We are specialists for Microsoft-based networks and applications, holding accreditations with Microsoft, VMware, Citrix & Cyberoam. What we are looking for: We require an accomplished IT Support Representative with a minimum of 1-2 years experience within a service desk environment to deliver telephonic and remote support to a range of clients within London and throughout the United Kingdom. You will be based at our Cape Town office and will work with a team in a service desk environment. Essential Skills: MCP in Windows 7 or 8 Experience of Supporting Microsoft Windows Server  At least 1 years experience of providing telephone support for Windows desktops and desktop applications including Microsoft Office Experience of TCP/IP networking and troubleshooting including Local and Wide Area networking Experience with backup and restore of servers using Backup Exec. Knowledge of the following would be beneficial: routers, switches, firewalls (Sonicwall/Cyberoam), VPN’s, Mobile devices IOS & Android. Well-developed problem solving skills. A logical approach to problem solving. Excellent telephone communication in English. Excellent written communication in English. Other languages a bonus. Role: Provide first-line remote support to all clients. Respond to allocated calls within contracted service levels (SLA's). Appropriately categorize, prioritize and monitor tickets and service requests, escalating those which you cannot resolve in a timely and efficient manner. Keep open tickets up to date and communicate updates with customers. Deliver an exceptionally high level of customer service to all our clients. Always take that extra step to exceed customer’s expectations. Produce accurate and detailed technical documentation. Update documentation produced by others. Actively contribute to on-going process improvement within the service desk Perform other duties or special projects as assigned Documenting solutions and workarounds to problems   Salary: Negotiable, depending on experience. Other benefits:           Pension and Medical aid contributions (10% of salary after successful probation period) Please do not apply for this role unless you meet the minumum criteria of having previously worked in a Service desk environment for a minimum of 1 year.

Software Developers, specialising in asset management systems, seeks a Support Consultant to participate in the migration to new contact centre system and ensure a stable and reliable ASP service for their partners and clients and act as a company ambassador.   You will be required to identify and understand client’s requirements and provide practical solutions, ensure records and systems are maintained in the contact Centre and insure adherence to SLA timeframes are met. You will manage the ASP servers, security of clients data and optimize the configurations of the server. Your KPA’s will be BUG, Modification and user support, software and associated ICT infrastructure support and management of Hosted Services.   You should have a Matric Qualification and post matric qualification in ICT.   It would be advantageous to have experience with other CMMS systems. It will be a big plus if you have been exposed to relevant asset management system.   Mail your CV to:   anthonyjobs(at)wcp.co.za

Software Developer Reputable education provider seeks a Software Developer with solid knowledge of the SDLC and strong C# development skills. Responsibilities: · Solution development · Bug fixing and maintenance · Query resolution (first line support) · Business analysis and solution design · Hardware/Infrastructure Succession when necessary · Database maintenance · Reports & statistics for management · Deployments · Writing of documentation This may include, but is not limited to the following: · Technical specifications · Functional Design Documentation · Operational Documentation · Help Documentation Technology Requirements: · C# · Visual Studio · WCF · ASP.Net Web API · Windows Forms and Services · HTML / CSS / JavaScript / JQuery · MS SQL Server · SSIS · SSRS · SSAS · Microsoft Reports · TFS · GIT · LINQ · Debugging applications Minimum Requirements: · 5 years relevant experience · Relevant Degree or Diploma

We are looking for a Software Developer to join our client, an IT Company based in PTA.  You will code and debug the new software according to the specifications, application support, Business analysis, database administration, software installation, system testing, software creation, design a program for the system, create software solutions and apply the principles according to developing the software. The requirements will be a BSc and 6 years’ experience. The candidate will need to be a team player, innovative and can take the initiative to complete a task. Should you meet the requirements for this position, please email your CV to or fax to . You can also contact Candice on . Correspondence will only be conducted with short listed candidates. Should you not hear from us within 3 days, please consider your application unsuccessful.

We are looking for a Software Developer based in Durban to work for a vibrant team within a Solutions Company.You will be responsible for developing the software according to the standards of the Company, fix and bugs that may arise, maintain the software on a regular basis and test and support new systems. This a great career move for someone who has a BSc in Computer Science, 3 Years’ Experience and extensive knwoledge with C++ and C#. Are you always eager to solve dynamic and complex problems? Can work with a team as well as on your own? Always have a positive attitude towards their work?Should you meet the requirements for this position, please email your CV to or fax to . You can also contact Candice on . Correspondence will only be conducted with short listed candidates. Should you not hear from us within 3 days, please consider your application unsuccessful.