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SENIOR TEAM LEADER (JNB/KESHN)

Company looking for enthusiastic and driven individuals to join their Recruitment team in the role of a Senior Team Leader. Experience in recruitment within an agency environment is required and the individual must have strong experience in agency recruitment, managing a team of recruiters, and reaching team target.   Requirements and desired skills: Superior leadership skills Hunger to succeed Driven, energetic and positive Strong command of the English language both verbal and written Excellent Telephone manners Not afraid to take on a challenge and go the extra mile Exceptional cold calling skills   Very lucrative opportunity awaits for a candidate who comes with the right attitude and who is willing to learn and put in the extra effort to make a success with the team they will supervise.   If you’re interested and believe that you have what it takes, please send you CV to    Please note if you have not received feedback within two weeks consider your application unsuccessful. For more exciting positions visit our website www.higherintelligence.co.za
South Africa

TEAM LEADER: HELPDESK

Purpose of the role To ensure that a high quality service is delivered to all Capitec Bank branches by informed, knowledgeable, high energy staff, and through motivation, coaching and the development of the Helpdesk Agents. A strong focus will be on effectively leading the Helpdesk Team to contribute to the achievement of the business objectives by enabling Agents to meet agreed set targets whilst not losing focus on client service within the Business Support Centre. Requirements National Senior Certificate (Grade 12) or National Certificate (Vocational) Previous experience in any of the following environments would be an added advantage o Inbound Contact centre o Capitec Bank Products and Procedures Experience in managing staff Willingness to work shifts Working hours: Shift work (Saturdays and Sundays compulsory) Knowledge in planning and prioritising of resource deployment Effective communication skills within a team environment (verbal and written) High standard of Product knowledge Change management Action orientation and implementing skills Ability to motivate people Good interpersonal skills Computer literate Clear criminal and credit record NOTE: Please quote the folling refereance: TL:HD
South Africa

TEAM LEADER BROKER SUPPORT

Purpose of the position:   To apply functional expertise in all areas of Risk management ensuring maximum cost effectiveness for the Group and appropriate treatment for the Member.   Job Requirements:   ·         Monitoring the productivity requirement of the team ·         Applies functional knowledge in guiding the treating Physician to explore alternative care ·         Manage self development and performance To monitor, identify, liaise as required, develop and implement clinical and management strategies to optimise the department and benefit allocation and administration Develop, maintain and monitor operational support tools, systems, reporting structures and protocols for work flows and quality assurance pertaining to daily operations; Participate in organisational, departmental, policy, protocol and procedure analysis, review  and development To ensure all Company quality standards are enforced and maintained by staff To manage high level queries and requests and direct to senior management where necessary Support staff in the performance of their duties Develop and maintain educational, training and workforce development programs and departmental goals and provide coaching for staff on processes and products; Responsible for direct supervision, training, performance evaluations, recruitment, disciplinary actions   Minimum requirements:   Qualification:             ·         Registered Nurses   Experience:             ·         ICU,Theatre Technique or Psychiatry Nursing will be advantageous ·         Previous experience in Managed Health care Salary R
South Africa

IT TEAM LEADER

International concern is seeking to employ the above mentioned candidate who will report to their German and Africa HUB Managers. This is a senior position and the successful candidate will have solid knowledge of Project and Service Management. Duties: Monitoring and maintenance of Ticket handling from helpdesk and –documentation of the bug fixing and services (First-/Second Level Support). Improvement of the Service quality and realization of   internal processes Supporting global infrastructure Rollouts and other IT projects. Management of user rights inside the infrastructure. Installation of servers and operating systems. Setup of access rights on file shares and configuration of basic services. Creation and maintenance of mail groups. Installation and configuration of clients. Installation of standard applications and company software. Backup and maintenance of file and print servers. Monitoring of infrastructure health parameters. Troubleshooting of VPN connections with global Internet service providers. Management of local network infrastructure. Management of Blackberry enterprise services Management of printer infrastructure Requirements: Grade 12 MCSE certification non-negotiable Willingness to travel Ability to manage a team Please contact us for application instructions.
South Africa

SENIOR MILLWRIGHT TEAM LEADER (JNB/LUNGA/1)

My client in the FMCG industry requires trade tested Millwright to be based in Cape Town and Port Elizabeth   Minimum Requirements: Matric 3 - 5 years’ experience  Trade Test   Job Requirements: Maintenance ofK machine, that comprises of Filler Labeling machines Coaching of Operators and Shift Technicians Planning for my area of responsibility, fillers, labellers, pasteurizer and all wet end conveyors Take responsibility of sourcing the contractors and also managing them Get involved with driving AM, PM Systems, FFA and complex breakdowns and problem solving Get involved in pre-maintenance planning meetings and PM Day kick-off meeting.   Please note if you have not received feedback within two weeks consider your application unsuccessful. For more exciting positions visit our website www.higherintelligence.co.za
South Africa

IT INFRASTRUCTURE TEAM LEADER

Job Purpose The main purpose of this job is to manage the Infrastructure Team as a technical competency that is to implement and execute IT Infrastructure strategy in line with IT and business strategy Job Objectives: To drive the administration and management of the Infrastructure Team at both head office and distribution centres To create relevant IT systems infrastructure, architecture, standards and roadmaps Deliver quality technical design, planning and deployment of IT infrastructure solutions that are in line with business requirements To set and provide documentation for standards on infrastructure solutions To provide input to and successfully execute IT infrastructure strategy To drive operational improvement and stabilisation activities to meet service levels To provide input into the Groups  Enterprise Agreement with Microsoft Experience and Education: 6 years Senior Technical Specialist experience Expert knowledge of Solaris Servers and OS Expert knowledge on Microsoft Back Office and Infrastructure solutions Degree or related qualification in Information Technology Related technical qualifications (e.g Systems Certification) would be desirable Related ITIL qualifications Understanding of networking  environments Understanding of virtualised environments would be advantageous People and project management experience advantageous JOB RELATED SKILLS AND KNOWLEDGE: Verbal, written and numerical skills, sight and hearing, abstract/ symbolic skills, creative thinking Leadership and networking skills 6years Technical IT skills 3 years people management experience 3 years systems analysis and design knowledge 2 years quality assurance knowledge Technical support process knowledge 3 years IT industry standard knowledge Competencies required: Planning / Directing / Controlling/Assessing / Evaluating / Developing /Supervising / Learning  
South Africa

SENIOR COMMERCIAL CONSULTANT SHORT TERM INSURANCE

Senior Commercial Claims Consultant Job Spec Salary: •             R to R Qualifications and Experience: Matric At least 60 Credits, preferably full 150 Credits (NQF Level 4) RE5 Clear criminal and ITC record At least 5 years’ experience in Short Term Insurance Claims At least 3 to 5 years’ experience in Short Term Commercial Claims Computer Literacy – MS Office: Work, Excel, Outlook & other short-term software Skills and Abilities: Customer Care Skills: Bilingual Excellent communication skills (written and verbal) Work under pressure and able to meet deadlines Excellent time management Quality orientated Display a sense of urgency Diplomatic & patient Problem solving skills Display initiative, maturity and a high degree of professionalism Liaise and build relationships with clients Ability to negotiate with insurers/clients in respect of contentious claims Administrative Skills: Strong planning and organizational skills Detail focused and attention to quality Analytical mind Good numeracy and literary skills Interpersonal Skills: Team player Work independently Health: •             Excellent physical health Key areas of responsibility: Handling of commercial motor and non-motor claims from start to authorisation of payments Communicate with clients, the responsible party, their insurers, solicitors and various other parties involved in the process, by telephone and/or by written communication Ensure effective and timely claims management and settlement (in line with binder agreement SLA’s) Adequate reserving of claims Discuss the claim with suppliers and repairers as necessary Adhere strictly to service level agreements Advise clients on general queries and insurance issues Authorizing payments  within mandate Consulting team leader when technical assistance is needed in respect of complex or problematic claims Closing date: 8 January To apply: Please e-mail detailed CV, salary requirements and full summary of your experience within the Insurance Industry
South Africa

SENIOR SITE AGENT

Senior Site Agent Stolixe Civil Engineering (Pty) Ltd is an African based civil engineering construction company. FCE offers career opportunities to individuals with the necessary integrity, attitude and decorum commensurate with the values and culture of our business. Individuals will be expected to show their commitment to safety, providing guidance and support to subordinates and demonstrating a high willingness to be a team player. Minimum Requirements National Diploma in Civil engineering Minimum ten years on site work experience Must have experience in Roads and earthworks and township infrastructure A clear understanding of allowables, costing and the inherent ability to be a leader SACPMP/ECSA accredited, or eligibility to register, will be an advantage Valid Code 08 Driver’s License Should you meet all of the above minimum requirements, please forward your CV containing traceable references in Word or PDF format. We offer R65000 - R80 000
South Africa

R 60.000

SENIOR SOFTWARE TEST DEVELOPER R R

Work with my client and you can be part of a team that creates leading-edge hardware and software tools sold around the world. You can join the many skilled professionals who make them a global leader in the education technology and business collaboration markets. Consider a career at one of Canada's fastest growing companies. You'll find a dynamic, challenging environment that encourages initiative and rewards creativity.   I am recruiting a senior software test developer for its Durban office. As part of one of their agile product teams, you will be responsible for leadership and hands-on implementation in test planning, design and automation. Your goal will be rapid, effective feedback to the product team. Their products encompass variety; you will have the opportunity to work with server side, web, mobile and desktop platforms, particularly via the development of APIs and full-blown SDKs.   Your responsibilities will include the following:   * Participating in project concept meetings to determine test requirements * Designing and automating functional, performance and other tests * Exploratory testing for individual components or features * Extending test management and reporting tools for effective feedback * Communicating and summarizing status to the project team * Managing testing software and hardware for the product development team * Championing new techniques, tools and practices to improve the organization * Providing thought leadership, mentoring and coaching to the testing team   You have some of the following qualifications: * Dedication to software test as a craft * Strong communication and teamwork skills * Degree in computer science or software engineering * At least seven years’ experience with software testing   * Demonstrated experience with some of the following technologies: * Scripting languages (javascript, python or others) * Modern test ideas like mind mapping, SBTM and exploratory testing * Open source testing tools such as RobotFramework, FIT, Sikuli * Continuous integration systems such as TeamCity or Jenkins/Hudson * Web and Javascript testing and tools – WATIR, Selenium, JSUnit, Jasmine, Firebug * API and SDK testing * Experience with UI and usability testing, I18N, L10N
South Africa

SENIOR FOOD AND BEVERAGE MANAGER WITH AT LEAST 5 YEARS

Bundu Lodge is a Large establishment,   (Can cater easily up to 250 pax +)  Seeking a Senior Food and Beverage manager with at least 5 years’ restaurant experience.  Must have experience with conferences, functions and weddings as well as managing the Al' a Carte. Must be a STRONG LEADER - one that is firm but fair; listens and understands; FULL HANDS ON leading your team. Handle Pressure with a SMILE on your face! Fully Computer literate - Inn keeper Restaurateur knowledge an advantage! "ATTENTION TO DETAIL SKILLS" a must WELL Presentable & of  Sober  habits "CUSTOMER SERVICE" is TOP priority. Passion for Tourism; People and  PRESSURE with a "SMILE" Responsibilities include Maintain excellent levels of customer service Manage guest queries Set targets, work schedules, budgets and policies for your department Develop menus for functions and events Responsible for monthly stock takes. Assess guest satisfaction levels with a focus on continuous improvement Assist other departments, especially our conference and wedding coordinators and maintain good working relationships Comply with hotel security, fire regulations and all health and safety legislation Recruit, manage, train and develop the F&B team Package is negotiable  depending on your experience; includes Accommodation plus 2 meals per day. PLEASE EMAIL your CV - please do not phone! Should you be a chosen candidate you will be contacted! EMAIL CV WITH PHOTO   to
South Africa

SENIOR JAVA DEVELOPER

A Senior Java Developer position has opened in Cape Town CBD with a market leading company in development with great benefits and rewards. Responsibilities: • Become a vital and high contributing team member developing application server components and user interfaces for data organization, data exploration, data analysis, data visualization, GIS and workflow. • Help extend their position as market leader providing insights into telecoms big data delivered by very large distributed processing systems. • Work in an agile team with high customer focus developing Java software in a continuous integration environment. • Obsess over requirements, design and user experience to deliver just the right product that promotes user adoption and delights customers. • Passion for developing robust, reliable, high-throughput systems used by hundreds of expert operators, analysts and administrators. Qualifications and Experience: • Java • Java FX • Eclipse RCP • HornetQ • jBPM • SQL • TDD • Experience in continuous integration • Experience in multithreaded performance centric design Interested candidates can forward their comprehensive written applications to the following e-mail or fax to: 866 - show phone -, you can also contact Sharne or Simone on 118 - show phone - Correspondence will only be conducted with short listed candidates. Should you not hear from us within 3 working days after the closing date, please consider your application unsuccessful.
Cape Town (Western Cape)

SENIOR FACTORY MANAGER – R15K TO R20K NEGOTIABLE PLUS

1)Senior Factory manager – R15k to R20k negotiable PLUS incentive bonuses (achieving set targets) Planned employment – 1 February 3 month probation period Ø Must have FMCG production training & experience Ø Must have min grade 12 qualification Ø Must have formal qualification/training or diploma Ø Contactable references Ø Full responsibility for factory operation 24/7 Ø General staff management attending to HR & IR issues Ø General maintenance and routine procedures Ø Security & Safety of personnel – full responsibility Ø Production process – full responsibility Ø Delivery process – full responsibility Ø Ordering process of raw materials – full responsibility Ø Good communication skills Ø Very organized and systems orientated Ø Good planner with experience is key Strong admin skills Ø Understand volume Ø Can work under pressure Ø Long hours and in peak season weekend duty Ø Drivers licence code 08; Code 10 bonus Ø Reporting skills key Ø Self motivated and self driven Ø Decision maker and strong Ø Team player and leader Ø Must have a positive energy Ø Mature responsible Senior manager Ø years Ø Quality person with strong values and strong sense of responsibility Ø Own transport essential Ø If possible someone living close to factory 30min max driving distance (emergency call outs) Ø I am really looking for someone special, trustworthy and experienced here that could manage and operate the factory properly and professionally Should you be intressted please email us your updated CV, All relevant qualifications and recent payslip to '
South Africa

SENIOR WEB DEVELOPER (TUMAINI)

Our client, a retail firm based in Cape Town is looking for a Senior Web Developer.   You will be required to deliver the solutions according to the agreed standards, adhere to the coding standards, maintain and support the production system, solve and identify the technical problems, provide accurate training, demonstrate to the other team members what needs to be done. The successful candidate will need 5 years’ experience, IT related Degree, an understanding in C#, ASP.Net, SQL, T-SQL, HTML, JavaScript, CSS and the full project development life cycle. If you can work under pressure, have a great eye for detail, have the drive to achieve greatness, a natural born leader and continuously improves self-development then apply now!   Should you meet the requirements for this position, please email your CV to or fax to . You can also contact Candice on .   Correspondence will only be conducted with short listed candidates. Should you not hear from us within 3 days, please consider your application unsuccessful.
South Africa

SENIOR IT NETWORK CONSULTANT

Qualifications Matric essential. Microsoft MCSE or equivalent qualification. Preferably up to 5 - 10 years working experience in similar environment. Drivers License (code 08) - own car essential. Duties Provide an efficient level of consulting and technical support services from the initial system set-up, involving the evaluation of system requirements, and the recommendation of solutions to support the ongoing management and maintenance of the IT environment at a dedicated client site (ad-hoc support at other clients when necessary) Key result areas Installation, troubleshooting and configuration of operating systems. - Windows 7 / 8.1. - Windows Server. - Windows SBS . Installation, troubleshooting and configuration of Application Software - Microsoft Office . - Pastel Accounting / Payroll. - Trend / AVG Anti-virus Software. - Symantec Backup Exec Backup Software. Domain & Active Directory Installation, Administration and support - Maintain Users. - Maintain Groups - Maintain Mailboxes. - Apply security and permissions. - Maintain directory structures. Network Infrastructure troubleshooting and maintenance - Support on switches, firewalls and routers Hardware Installation, troubleshooting and maintenance. - Upgrading of computer components. - Support and maintenance of peripheral equipment. Knowledge of the following an advantage - Support experience in a medical environment. - DICOM and PACS systems. - MS Exchange Server. - Terminal Server. - MS IIS. - Pastel Accounting / Payroll. Personal Attributes Client service orientated. Professional, helpful and friendly. Ability to work independently and in a team. Ability to work under stressful conditions. Ability to liaise at all levels. Strong leader with experience in maintenance, support, troubleshooting, problem solving and administration. Office Hours There will be occasions where the incumbent would need to work overtime.
South Africa

JUNIOR + SENIOR SAFARI CONSULTANT - RESERVATIONS - SPANISH

The Safari Consultant provides a highly valued service to agents and suppliers of Safari Destinations. The consultant works closely with agents providing valued product and destination knowledge and viable itineraries with quotations. These itineraries are based on supplier availability, requiring the consultant to also develop productive and co-operative relationships with suppliers. In the case of the senior consultant, this person also has administrative support and is required to play a supervisory role. KNOWLEDGE Superior knowledge of the different markets and different agents. Has considerable experience in consulting which allows the person to use this background to respond to a wide of variety of agents. Able to respond appropriately and in a sophisticated manner with the required flexibility to different agents and markets. Only occasionally requiring the guidance of the Team Leader. PRODUCT AND DESTINATION KNOWLEDGE Very good knowledge of the all but a few suppliers e.g. supplier details, USPs, can compare suppliers and what they offer, understand what properties are available for different times of the year. EDUCATION AND EXPERIENCE Usually a 3 year diploma or degree in Travel/Tourism or related discipline with at usually least 7 years’ relevant experience or in the absence of a degree/diploma, at least 10 years’ relevant experience. RELEVANT EXPERIENCE INCLUDES: • Substantive experience in doing administrative and/or hospitality type work • Computerized administration and organizational experience dealing with large volumes of work requiring high levels of accuracy • Sound experience in remote tourism/hospitality in Southern Africa, preferably Botswana or tour operators handling remote destinations including Botswana • Experience in reservations handling • International travel experience or in the absence of this considerable experience in remote tourism/hospitality in Southern Africa
South Africa

WE ARE LOOKING FOR A SENIOR SYSTEM ADMINISTRATOR.

Purpose of the job: To provide support, installation, customisation, administration and maintenance of various system products as well as ensure a secure and stable environment for the use of enterprise and midrange class servers. Qualifications and Experience: Bachelors degree/ National Diploma in Computer Science/ Information Technology 6-7 years system administration experience on relevant Enterprise or Midrange class server LINUX system administration of which 2 years as a team leader will preferable. Technical competencies description: Advanced knowledge of LINUX operating systems and other software tools IT hardware and software System administration Basic project management Report writing How to apply: Kindly send your CV to maggie(at)resourceplus(dot)co(dot)za
South Africa

R 300

BLOOMSBURY CPD LIBRARY: SENIOR LEADERSHIP (PAPERBACK)

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 11 working days Being an outstanding classroom teacher does not always translate into being an outstanding senior leader - the skill set can be very different. A senior leader's focus must shift from delivering high-quality classroom teaching, towards leading staff rather than children. Experienced Deputy Headteacher, Jon Tait, sets out to help with this transition by teaching aspiring senior leaders how to lead staff and gain vital knowledge and experience in their new role. This easy-to-follow title in the Bloomsbury CPD Library specifically focuses on the next stage in a teacher's career: senior leadership. It includes a full set of helpful, ready-to-use training plans for 20 hours of CPD sessions with your school and senior leadership team. All hand-outs and presentations are provided in the book or available as a free download from the companion website. Features Summary Being an outstanding classroom teacher does not always translate into being an outstanding senior leader - the skill set can be very different. A senior leader's focus must shift from delivering high-quality classroom teaching... Author Jon Tait (Author), Sarah Findlater (Volume editor), Bloomsbury CPD Library (Author) Publisher Bloomsbury Wildlife Release date 20180825 Pages 240 ISBN 1-4729-4538-7 ISBN 13 978-1-4729-4538-9
South Africa (All cities)

R 505

TELLER E

Job Requirements · Manage costs / expenses within approved budget to achieve cost efficiencies. · Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions. · Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members · Proactive supervision of people to avoid customer breakdown by managing and resolving all customer queries efficiently, and within agreed timelines. · Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information. · Comply with governance in terms of legislative and audit requirements. · Track, control and influence activities with the specific aim to increase and improve operational efficiencies. · Collate, manage and report on daily / weekly / monthly operational progress as aligned to strategic objectives. · Ensure appropriate skilling and adequate capacity of team members for the adherence to operational and service standards. · Manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies. · Manage personal and Team Management development to increase own skills and competencies for the Team Leader function and future Managerial growth opportunities. Additional Details · Grade 12 · 2 years related
South Africa

CUSTOMER EXPERIENCE MANAGER

Salary: R480K p/a Location: Cape Town About the company: A Global Business Process Outsourcer who adds value to its clients by surpassing all customer experience expectations seeks to employ a Customer Experience Manager. This role will ensure that customers receive first class, excellent service at all times and that the agent groups have the relevant knowledge, learnings, feedback and support to deliver the right answer to customers. Duties: • Responsible for managing the Client Relationship Managers • Hold governance meetings with Customer Relationship Managers daily, weekly and monthly to ensure that all activities and priorities are achieved • Be responsible for the understanding and application of all Customer KPIs within each Customer Relationship Manager’s area • To ensure that system utilisation and knowledge tools is at required levels every day across the campaign • To regularly communicate to the CCM any issues of Customer Experience, insights and solutions to improve resolution for customers • To work closely with the Account Manager and CCM on customer insight initiatives, analysis and communication to the client and Execs • Tracking, consolidation and reporting of all QTL, monitoring and detractor analysis on account • Provide insights into: behavioural issues, learning gaps and upstream initiatives to improve Customer Experience and resolution • To ensure regular review into cases of unsatisfactory customer experience (People Failures, Resolution Desk, Customer Care Breaches, Detractor Comments and other related matters) on a regular basis to understand insight and learnings for agent group • To raise issues that prevent customer experience in a quick, efficient manner each and every time they occur (such as system outages, profile issues and products) • To ensure that all escalations, feedback and support to agents are provided each day by Customer Relationship Manager • To ensure that Customer Experience remains a focus in all conduct and working policies of Senior Leadership team • To escalate any Team Leader issues regarding Customer Experience into the relevant channel • To ensure the required number of monitors are completed each month for Customer Experience Insight (remotely and side by side) • To attend training, calibrations on quality and customer experience Requirements: • Matric / NQF Level 4 • Minimum of 3 years Telecommunications experience working with UK Clients • Minimum of 2 years Leadership experience • Experience of Second Line Management would be beneficial • Understanding of NPS and Customer Experience initiatives, metrics, insights and policies • Shift work is a requirement • Dealing with confidential information • Intermediate proficiency in MS Office (Full Suite) • Ability to influence internal and external stakeholders • Attention to detail and excellence in all aspects of work outputs • A passion for Customer Service • Report writing and insight analysis Email your detailed CV to: • Email your CV to mikhaila@odwyerpersonnel.co.za or visit our website and submit your CV online at www.odwyerpersonnel.co.za/vacancies • Please note only Candidates that meet the required minimum will be considered coupled with information requested above. • We regret that we cannot contact all applicants regarding their status. • For more vacancies visit our Page on Facebook: O’Dwyer Personnel • Alternatively follow us on Twitter: OdwyerPersonnel
South Africa

CUSTOMER EXPERIENCE MANAGER

Salary: R480K p/a Location: Cape Town About the company: A Global Business Process Outsourcer who adds value to its clients by surpassing all customer experience expectations seeks to employ a Customer Experience Manager. This role will ensure that customers receive first class, excellent service at all times and that the agent groups have the relevant knowledge, learnings, feedback and support to deliver the right answer to customers. Duties: • Responsible for managing the Client Relationship Managers • Hold governance meetings with Customer Relationship Managers daily, weekly and monthly to ensure that all activities and priorities are achieved • Be responsible for the understanding and application of all Customer KPIs within each Customer Relationship Manager’s area • To ensure that system utilisation and knowledge tools is at required levels every day across the campaign • To regularly communicate to the CCM any issues of Customer Experience, insights and solutions to improve resolution for customers • To work closely with the Account Manager and CCM on customer insight initiatives, analysis and communication to the client and Execs • Tracking, consolidation and reporting of all QTL, monitoring and detractor analysis on account • Provide insights into: behavioural issues, learning gaps and upstream initiatives to improve Customer Experience and resolution • To ensure regular review into cases of unsatisfactory customer experience (People Failures, Resolution Desk, Customer Care Breaches, Detractor Comments and other related matters) on a regular basis to understand insight and learnings for agent group • To raise issues that prevent customer experience in a quick, efficient manner each and every time they occur (such as system outages, profile issues and products) • To ensure that all escalations, feedback and support to agents are provided each day by Customer Relationship Manager • To ensure that Customer Experience remains a focus in all conduct and working policies of Senior Leadership team • To escalate any Team Leader issues regarding Customer Experience into the relevant channel • To ensure the required number of monitors are completed each month for Customer Experience Insight (remotely and side by side) • To attend training, calibrations on quality and customer experience Requirements: • Matric / NQF Level 4 • Minimum of 3 years Telecommunications experience working with UK Clients • Minimum of 2 years Leadership experience • Experience of Second Line Management would be beneficial • Understanding of NPS and Customer Experience initiatives, metrics, insights and policies • Shift work is a requirement • Dealing with confidential information • Intermediate proficiency in MS Office (Full Suite) • Ability to influence internal and external stakeholders • Attention to detail and excellence in all aspects of work outputs • A passion for Customer Service • Report writing and insight analysis What to include: • Detailed CV (Please include month and year employed) • Reason for leaving last employ • Current salary • Required salary Email your detailed CV to: • Email your CV to mikhaila@odwyerpersonnel.co.za or visit our website and submit your CV online at www.odwyerpersonnel.co.za/vacancies • Please note only Candidates that meet the required minimum will be considered coupled with information requested above. • We regret that we cannot contact all applicants regarding their status. • For more vacancies visit our Page on Facebook: O’Dwyer Personnel • Alternatively follow us on Twitter: OdwyerPersonnel
South Africa

MEDICAL POSITION URGENTLY REQUIRED

I have 6 years experience in the medical industry, as a Senior Credit Controller, and I was responsible for the following tasks:   Capturing and reconciliation of Remittances and Patient Payments Billing of medical Claims, and submitting them to the Medical Aids Credit Control Team Leader   I have extensive knowledge of the following medical software programs:   MASS MedEdi GoodX   I am an asset to any company, and I adapt very fast to my work environment.   I type 84wpm, and I am fully bilingual. I do not smoke. I am computer literate, and I have my own transport.   My ideal salary would be R per month, and I would consider working for a medical practice in the consulting rooms, not just necessarily for a medical bureau.   My Curriculum Vitae is available on request.
South Africa

FABRICATION SUPERINTENDENT (HEAVY ENGINEERING INDUSTRY)

Our client is urgently seeking a FABRICATION SUPERINTENDENT (HEAVY ENGINEERING INDUSTRY) – position based in Northern KwaZulu-Natal. JOB REQUIREMENTS Grade 12. Trade tested Boilermaker. Computer literate (MS Office, Email / Internet). Previous experience in a similar position ESSENTIAL! Senior management experience. 5yrs+ previous experience in a fabrication manufacturing environment. Must be familiar with the following: - reading and understanding Engineering drawings on a high level - fabrication process of medium to heavy components - welding processes Staff management experience. Strong team leader. Effective interpersonal and strategic influencing skills. Strong and well tested coaching and counselling skills. Considerable analytical skills gained through broad experience and application. Drive progress of projects and ensure on time delivery. Ensuring that performance targets are set and communicated to all subordinates. Ensure that quality products are constantly achieved and maintained. Strong emphasis on health, safety and environment. Salary package offered: Negotiable PLEASE ONLY APPLY IF YOU HAVE THE RELEVANT EXPERIENCE / ONLY SUITABLE CANDIDATES WILL BE CONTACTED. IMPORTANT PLEASE APPLY FOR THIS POSITION VIA OUR WEBSITE (WWW.REDCATRECRUITMENT.CO.ZA)
South Africa

SOLUTIONS ARCHITECT

Solutions Architect (Senior Architect) Jhb 900K CTC per annum   Fastest growing Business Support Systems vendor seeks to employ a highly skilled senior architect to join their team.   ·         The successful individual will have a Bachelors degree or diploma in information technology, computer science, engineering(telecommunications) or business (with major in computing). ·         A minimum of 10 years software development and application implementation experience ·         Act as a visionary and strategist for solution from end to end ·         Expertise in identifying and translating system requirements into software design documentation ·         Senior design experience in database applications ·         Ability to identify and highlight technical risks ·          Highly developed analytical problem solving skills Responsibilities include: ·         Provides overall technical leadership for end to end BSS/OSS enterprise architecture solutions, incl integration with partner or third party components ·         Prime technical leader, defines components for design and development and identifies skills/resources required to develop ·         Provides leadership of the project technical teams through the design, build, test, and delivery processes. Coaches and mentors other architects to build on products and industry knowledge. ·         Manages a team of direct reports Additional attributes include, approachable, organized, accurate, persuasive, motivating and problem soving.   Should you wish to apply or seek further information regarding the position, please contact Karen on (during 9am and 12pm) alternatively email your cv to
South Africa

NATIONAL SALES MANAGER – CLOTHING MANUFACTURER

NATIONAL SALES MANAGER | SALT RIVER CAPE TOWN – CLOTHING MANUFACTURER REPORTING TO THE MANAGING DIRECTOR | R45 000 – R50 000 PER MONTH WITH MEDICAL AID | START ASAP Our client is a very well established clothing manufacturer/retailor. This position will manage both Cape Town and JHB regions. JOB REQUIREMENTS Matric 5-7 years sales/marketing experience at a senior level. Exposure to strategic Marketing planning, and implementation of marketing strategies Experience in managing a diverse sales work force with exposure to clothing retailers, including experience in managing a sales team remotely An in depth understanding of the South African clothing and retail environment Technical skills: Basic knowledge of Fabric/Fashion, basic understanding of Garment construction, understanding of successful selling and marketing of brands. Language Skills: Proficiency in English and Afrikaans. Excellent written and verbal communication skills are essential IT proficiency: Good working knowledge of Excel, Word, PowerPoint DUTIES INCLUDE Lead the development and implementation of sales of the company's products and services in accordance with the overall marketing plan and sales strategies for each sales channel, driving results on a monthly basis Meet with all consultants monthly to review business performance and to drive outcomes Maintain contact and achieve superior levels of service and communication with major account customers and their executives Interpret sales data and take the appropriate focused action Prepare Sales Budgets with the Managing Director and control expenses against agreed budgets In conjunction with the planning department, forecasts the basic and fashion unit stock requirements for all sales channels Manage the capture and fulfillment of orders Monitor delivery in full and on time(DIFOT) measurable Participate in the strategic development of the marketing plan, with specific emphasis on sales-driving events for all major customer groups Interacts with the marketing department to achieve the required presentation standard for material Lead the national sales and customer service teams, ensuring strong communication of their role, responsibilities, and expectations As leader and coach, ensure the Company’s Performance Management System is fully embraced within the department facilitating career development for direct reports, and also their teams As a key member of the senior management team, serve on planning, project, and policy making teams APPLY WITH YOUR MOVE PERSONNEL - TODAY! Email your Updated CV to apply@yourmovepersonnel.co.za Call: 021 557 0934 for more information. * Only shortlisted candidates will be contacted for Interviews with our Consultants. This will be within 2-3 days of applying. With Us, It’s All About You!
South Africa

LOVE RETAIL ? WANT A CAREER ?

Job description We are looking for a high energy, highly ambitious individuals who are well spoken and presentable to join our Durban team.   A proven, successful track record in sales is non-negotiable (with experience working under the pressure of time sensitive targets) and corporate management experience is preferable. You will be groomed to run our sales floor as well as lead a sales team.     You will also be tasked with ensuring efficient teaching and training of our business system and managing your office. This position comes with a growth plan so only individuals who are looking to fill senior roles in the future need apply.   This role requires a highly developed student mentality as personal development is a corner stone of our organisation.       Requirements Tasks/duties:   Develop and lead a successful sales and marketing team   Understand business management policies   Running promotional events for our clients   Requirements:   The desire to grow individually as a leader   Build and develop others to succeed (training a team)   Strong communication skills and emotional maturity   The desire to reach targets and excel in a fast paced environment   Honesty and strong moral ethics   Emotional maturity and level headed   M atric is essential, however extensive experience is not as full training is provided.   To apply: please send your cv to: Or call: 031
South Africa

ADMINISTRATOR – R7K TO R10K

Planned employment – 1 January/1 February URGENT 3 months probation Ø Pastell training and skill set Ø Pastell Partner Version 11 expert Ø Excell training and skill set Ø Accounts skill background Ø Payroll admin Ø Business experience and savvy Ø FMCG experience Ø Must be able to handle volume Ø Capture data quickly, effectively and on time Ø Reporting skills is key Ø Strong admin skills Ø Good communicator Ø Organized and logical thinker Ø Positive energy Ø Formal training Ø Experience and contactable references Ø Team player and leader Ø Self motivated and self driven Ø Senior position support to the Senior Factory manager Ø years To apply please send your cv to with your relevant qualifications.
South Africa

LEADERS EAT LAST WHY SOME TEAMS PULL TOGETHER AND OTHERS

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 11 working days Why do only a few people get to say ?I love my job It seems unfair that finding fulfillment at work is like winning a lottery; that only a few lucky ones get to feel valued by their organizations, to feel like they belong. Imagine a world where almost everyone wakes up inspired to go to work, feels trusted and valued during the day, then returns home feeling fulfilled. This is not a crazy, idealized notion. Today, in many successful organizations, great leaders are creating environments in which people naturally work together to do remarkable things. In his travels around the world since the publication of his bestseller "Start with Why," Simon Sinek noticed that some teams were able to trust each other so deeply that they would literally put their lives on the line for each other. Other teams, no matter what incentives were offered, were doomed to infighting, fragmentation and failure. Why? The answer became clear during a conversation with a Marine Corps general. ?Officers eat last, ? he said. Sinek watched as the most junior Marines ate first, while the most senior Marines took their place at the back of the line. What's symbolic in the chow hall is deadly serious on the battlefield: great leaders sacrifice their own comfort?even their own survival?for the good of those in their care. This principle has been true since the earliest tribes of hunters and gatherers. It's not a management theory; it's biology. Our brains and bodies evolved to help us find food, shelter, mates and especially safety. We?ve always lived in a dangerous world, facing predators and enemies at every turn. We thrived only when we felt safe among our group. Our biology hasn't changed in fifty thousand years, but our environment certainly has. Today's workplaces tend to be full of cynicism, paranoia and self-interest. But the best organizations foster trust and cooperation because their leaders build what Sinek calls a Circle of Safety that separates the security inside the team from the challenges outside. The Circle of Safety leads to stable, adaptive, confident teams, where everyone feels they belong and all energies are devoted to facing the common enemy and seizing big opportunities. But without a Circle of Safety, we end up with office politics, silos and runaway self-interest. And the whole organization suffers. As he did in "Start with Why," Sinek illustrates his ideas with fascinating true stories from a wide range of examples, from the military to manufacturing, from government to investment banking. The biology is clear: when it matters most, leaders who are willing to eat last are rewarded with deeply loyal colleagues who will stop at nothing to advance their leader's vision and their organization's interests. It's amazing how well it works. Features Summary Why do only a few people get to say ?I love my job It seems unfair that finding fulfillment at work is like winning a lottery; that only a few lucky ones get to feel valued by their organizations... Author Simon Sinek (Author), Simon Sinek (Reader) Publisher Brilliance Audio Release date ISBN ISBN
Cape Town (Western Cape)

R 149

RETAIL MANAGER LUXURY GOODS – SANDTON / JHB

Retail Manager Luxury Goods – Sandton / JHB Senior Store Manager position available at market leader in luxury fashion, you will bring your international experience, high end savvy and tertiary studies to join this rewarding company and cement your career Main Requirements: High end / luxury goods experience Tertiary studies International exposure 3rd languages would be an added advantage Since the entire store reports to the store manager, or retail manager, as they are generally known, the responsibilities of the retail store manager are a mixed bag. 1. Workplace scheduling 2. Team development 3. Problem solving skills 4. Day to day operations 5. Product management Highly competitive salary package offered based on experience Please send CV’s + Recent Photograph to Marlene at
South Africa

WEB DESIGNER & SEO PAID INTERN

Calling all Web Graphic design and SEO whiz-kids! Put your love for all things Web & SEO and digital to use within the open web design and SEO Intern position at DIGITALfreelancer. We’re looking for the Web/Graphic designer & SEO Intern to be a full-time, integral member of our marketing team, leading the charge as a full-fledged Designer and SEO future expert within our small home-based digital startup division. As a web/SEO intern, you will operate as a leader and manager of designing and work with SEO/PPC senior strategist to creating user friendly websites for us and for our clients. You will learn SEO, PPC and Social Media marketing and optimize our websites the client’s websites. You will contribute to strategic discussions on account planning that ultimately achieves online marketing success for our clients. A qualified candidate will have good acumen as web designer and copywriter who can do it all, providing websites, content and graphics, SEO strategies, listings management and more. Responsibilities: Clients Web/ Graphic Design Client SEO strategies and recommendations SEO audits of existing websites Supporting Digital Advisors with client review meetings and reportsAnalytics reports, ranking reports, AdWords keyword & campaign reportsGoogle Places optimization On-page optimization Optimization of title tags, Meta descriptions, image alt tags, internal linking, H1s, H2s, etc. Keyword research SEO Copywriting Base understanding of proper site structure & valid HTML mark-upPage content adjustments to improve PPC/SEO strategyConversion optimization Case/task management Required Experience: 1-6 Months of experience in a relevant, professional settingMust have a solid understanding of modern web and web content writingGood English Language Grammar. The ideal candidate will also have: HTML & CSS knowledge CMS WordPress knowledge Experience leveraging social media as part of an overall SEO strategy Experience in reporting Benefits: Learn it all CMS web design, SEO, Social and PPC from Exports. Paid Intern for 3 months Working under your own supervision and management of what you do This is a full-time and on-site role. Applicant must live near or be willing to travel to Wynberg. When applying, please be sure to include your resume and salary requirements. No phone calls please.
South Africa

AREA MANAGER KZN REGION

Area Manager KZN Region An established Leader in state-of-the-art electronic locking systems and access management systems are currently seeking to employ: DIVISION: Specialised Building Materials Ironmongery MINIMUM SKILLS AND KNOWLEDGE REQUIRED • Minimum of 5 years relevant experience in a sales, marketing, and/or technical field • Relevant tertiary qualification in a sales, marketing, and/or technical field will be advantageous • Proven acumen in a sales environment, commercial flair and negotiations skills • Must have a valid driver’s license (code 8) BEHAVIOURAL DIMENSIONS REQUIRED • Strong sales /marketing background • Must be able to work independently, as well as within a team, must be a self-starter • Strong organisational and time management skills with the ability to establish priorities and proceed with objectives with little supervision • Strong customer orientation and communication skills • Ability to work on call outside standing working hours when necessary • Extensive travel will be required • Require to obtain/maintain standards • Attention to detail and high levels of accuracy BRIEF DESCRIPTION OF KEY PERFORMANCE AREAS • Demonstrate and promote 100% commitment to providing the best possible experience to clients and employees • To manage the company’s entire operation within the region’s hospitality sector (from sales right through to delivery, training, after sales service and support) • To grow, develop and build awareness of the company’s product and service offering • Identification of new business opportunities and the development of marketing strategies • Ability to handle client queries and problem solving • Maintaining detailed knowledge of the company’s product, service and processes • Keep abreast of what competitors are doing • Manage client relationship through all phases of the sales cycle • To provide existing clients in the hospitality industry with ongoing support and technical services with regards to their electronic access control management system • To train staff at all levels within the hospitality industry on how to use manage and maintain their electronic access control and security system (according to their areas of responsibility) • To liaise and network within various areas of the construction industry (e.g. Architects, quantity surveyors, developers etc.) to identify new areas of business and to assist in the development and installation of new projects • Will look after company equipment and ensure its safety at all times • Reporting to senior management on a Daily basis Salary: R 20 000.00 CTC (Includes unlimited fuel, cell phone allowance, medical aid, provident fund and commission) Please send cv’s to Ryan at recruiter@servicesolutions.co.za
South Africa


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