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South Africa
This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 8 - 13 working days Now in its seventh edition, International Human Resource Management is established as a market leader that caters to students worldwide. This textbook has developed alongside the field - helping to shape what it is today - and remains a leading International Human Resources Management (IHRM) textbook worldwide. International Human Resource Management provides an academic overview of global IHRM, whilst still remaining close to curriculum developments. This textbook also contains nine in-depth case studies written by the authors and global experts, that provide a range of in-depth applications for all of the major functional areas of IHRM. Features Summary Now in its seventh edition, International Human Resource Management is established as a market leader that caters to students worldwide. This textbook has developed alongside the field - helping to shape what it is today - and remains a leading International Human Resources Management (IHRM) textbook worldwide... Author Peter Dowling (Author), Marion Festing (Author), Allen D. Engle Sr. (Author) Publisher Cengage Learning (Emea) Ltd Release date 20170330 ISBN 1-4737-1902-X ISBN 13 978-1-4737-1902-6
R 911
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South Africa (All cities)
This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 8 - 13 working days Now in its seventh edition, International Human Resource Management is established as a market leader that caters to students worldwide. This textbook has developed alongside the field - helping to shape what it is today - and remains a leading International Human Resources Management (IHRM) textbook worldwide. International Human Resource Management provides an academic overview of global IHRM, whilst still remaining close to curriculum developments. This textbook also contains nine in-depth case studies written by the authors and global experts, that provide a range of in-depth applications for all of the major functional areas of IHRM. Features Summary Now in its seventh edition, International Human Resource Management is established as a market leader that caters to students worldwide. This textbook has developed alongside the field - helping to shape what it is today - and remains a leading International Human Resources Management (IHRM) textbook worldwide... Author Peter Dowling (Author), Marion Festing (Author) Publisher Cengage Learning (Emea) Ltd Release date 20170330 ISBN 1-4737-1902-X ISBN 13 978-1-4737-1902-6
R 574
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South Africa
This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 8 - 13 working days This popular and long established textbook provides a comprehensive introduction to personnel and human resource management including both operational and strategic issues. This fifth edition has been fully updated to include a thorough consideration of recent developments in theory and practice, especially the international dimension, and a discussion of the relationship between personnel management and human resource management. This text is aimed at undergraduate non specialist courses in HRM. Features Summary This title aims to provide a comprehensive introduction to personnel and human resource management, including both strategic and operational matters. Topics covered range from recruitment... Author Gerald Cole Publisher Continuum International Publishing Group Ltd. Release date 20020801 Pages 532 ISBN 0-8264-5863-7 ISBN 13 978-0-8264-5863-6
R 503
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Johannesburg (Gauteng)
HUMAN RESOURCES MANAGEMENTDIPLOMA N4-N6 FACULTY OF BUSINESS STUDIES N4-N6 JANUARY 2016 REGISTRATION now open AT UNITED CITY COLLEGE FULL TIME AND PART TIME CLASSES AVAILABLE (DAY, EVENING AND WEEKEND CLASSES After the completion of the course the Learner will have been provided with the basic applied competence in the mastering analysis interpretation and understanding of human resource management specially focusing on behaviour management of people. It also prepares learners to reflect on their applications on human resource management to access the effects thereof within their everyday lives. Lastly it will prepare them for further study in human resource management. Career Opportunities:Students who successfully complete this programme may be employed as Human Resource Assistant, Office Administrators, and Project Administrators 2016 STUDENT SPECIALS: Only BE A UNITED CITY COLLEGE STUDENT TO QUALIFY Free registration if payment is done before 28th February 2016 Pay 3 Months in Advance and attend the 4th Month Free, OR Pay 4 months in advance and get a FREE TABLET First 100 students will get Free Cell phones 20% Discount on Full Payment of your Tuition Fees, 0R simply Get R1500 off once you pay in full, Free T-shirts, Free Caps Free Driver’s Licence (ONLY applicable to Traffic and Policing Students) For all other courses we offer a Discounted Driver’s Program.i. e 30% Discount on all your Lessons) Free Computer Lessons Free WIFI 24 hours internet Free transport is provided to collect you from MTNTAX RANK or BREE TAX RANK if you are coming from outside JOHANNESBURG. ACCOMMODATION AVAILABLE For more information please contact UNITED CITY COLLEGE on: 081 056 5545; 011 334 2704 OR WhatsApp; +27810565545 OR Visit us at; Number 8 Kruis Street, Opposite Fire Station, and Johannesburg OR WEB: www.unitedcitycollege.co.za SHOW ME PROOF OF THIS ADVERT THEN YOU GET YOUR FREE REGISTRATION
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South Africa
(This title is available on demand: expected date of dispatch will be 4-7 working days once ordered) Human Resource Management for the Hospitality and Tourism Industries 2nd Edition, takes an integrated look at HRM policies and practices in the tourism and hospitality industries. Utilising existing human resource management (HRM) theory and practice, it contextualises it to the tourism and hospitality industries by looking at the specific employment practices of these industries, such as how to manage tour reps or working in the airline industry. It initially sets the scene with a broad review of the evidence of HRM practice within the tourism and hospitality industries. Having identified the broader picture, the text then begin to focus much more explicitly on a variety of HR policies and practices such as: recruitment and selection, legislation and equal opportunities, staff health and welfare and remuneration strategies in the industry. This 2nd edition has been fully updated: * with new legal information, data, statistics and examples * new chapter looking at HRM policies and practice in Events * new international examples of best practice for prescriptive teaching and discussion, and international case studies to exercise problem solving techniques and contextualise learning * enhanced companion website for students and lecturers including: power point slides, student test bank, additional case studies and links to additional resources Written in a user friendly style, each chapter includes chapter outlines and objectives, HRM in practice - boxed examples, reflective review questions, web links, discussion questions and further reading to aid understanding and test knowledge. Format:Paperback Pages:368
R 378
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South Africa
This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 4 - 8 working days Features Summary Human resource management and employment relations in South Africa is a contemporary book using theory and apply it in practice for the reader with clear practical examples; it is also a guideline for HR and ER practitioners. Author A.J. du Plessis Publisher Juta Legal and Academic Publishers Release date 20150224 Pages 299 ISBN 1-4851-0270-7 ISBN 13 978-1-4851-0270-0
R 350
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South Africa (All cities)
Buy Human Resource Management In South Africa (Paperback, 5th edition) for R620.00
R 620
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South Africa (All cities)
Buy Human Resource Management in Education - Loock, Grobler & Mestry for R20.00
R 20
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South Africa (All cities)
Buy HARD COVER - STRATEGIC HUMAN RESOURCE MANAGEMENT SECOND EDITION (CONDITION EXCELLENT) for R40.00
R 40
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South Africa (All cities)
Buy Human Resource Management 10th edition. Nel Werna for R200.00
R 200
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South Africa (All cities)
Buy Science and Policy in Natural Resource Management: Understanding System Complexity | Helen Alliso... for R150.00
R 150
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South Africa
This title has been written specifically for those who need to manage people effectively for business success. It is designed to provide practical insight into the management of the human resources of an organisation. It is a title for those individuals holding management positions in organisations and for all learners seeking insight into the most important aspects of human resources management. This edition has been completely restructured to provide not only in-depth and practical insight into HRM but also a focus on outcomes designed to help readers and learners develop their ability to practice HRM. To support this focus, chapter content is aligned to the outcomes and each chapter has a "Practicing HRM" section with tasks designed to assist readers and learners to put the content into practice and meet the chapter outcomes. Format:paperback
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South Africa (All cities)
This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 24 hours An invaluable resource for entrepreneurs setting up their own businesses, this book provides a clear explanation of the way in which distribution coordinates the activities of the producer or manufacturer and various intermediaries in order to make the product or service available to customers at the right place, at the right time, and in the right quantity. Key features include case studies of actual businesses, chapter summaries and self-assessment questions, and informative graphs and tables. In this edition, topics include: the definition of distribution, the evolution of the South African distribution system, supply chain, channel design, logistics management, and electronic marketing channels, among others. Features Summary An invaluable resource for entrepreneurs setting up their own businesses, this book provides a clear explanation of the way in which distribution coordinates the activities of the producer or manufacturer and various intermediaries in order to make the product or service available to customers at the right place... Author Jan Wiid Publisher Juta Legal and Academic Publishers Release date 20130131 Pages 187 ISBN 0-7021-9793-9 ISBN 13 978-0-7021-9793-2
R 299
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South Africa
This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 11 working days The comprehensive textbook for the new CfE Higher in Business Management. Peter Hagan and Alistair Wylie's Higher and Intermediate 2 Business Management 2nd Edition has been the benchmark textbook resource for for nearly ten years. This new book provides full and authoritative coverage of the newest Higher syllabus offered by SQA. with whom we are working towards endorsement of this title. - fullest coverage of the new CfE Higher - includes Coursework material and advice - highly experienced author, teacher and examiner Features Summary The comprehensive textbook for the new CfE Higher in Business Management. Author Peter Hagan Publisher Hodder Gibson Release date 20150925 Pages 240 ISBN 1-4718-4501-X ISBN 13 978-1-4718-4501-7
R 610
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South Africa
This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 15 working days Diabetic retinopathy (DR) and its dramatic and sight-threatening complications, such as diabetic macular edema, remain a leading cause of visual impairment among the working-age population. With the advent of effective treatments, a new era in the management of DR has been opened up: it is now possible for patients to regain a degree of visual acuity not previously expected. However, amid the deluge of approved treatments and promising new strategies, clinicians may find it difficult to choose the appropriate practice in each individual case. The purpose of this easy-to-use and richly illustrated manual is to assist ophthalmologists in making decisions in the entire management of DR based on the best available evidence. Practical and complete recommendations are provided to guide clinicians in diagnosis, decision-making, and treatment. The manual includes practical algorithms and case histories relating to all stages of DR that clearly explain the progression of the disease and will help the clinician to choose the best therapeutic approach. It will be an ideal resource for ophthalmologists aiming to provide optimal clinical management for this sight-threatening disease. Features Summary This accessible, richly illustrated manual features practical and complete recommendations to help guide clinicians in diagnosis, decision-making and treatment... Author Francesco Bandello (Editor), Marco Attilio Zarbin (Editor), Rosangela Lattanzio (Editor), Ilaria Zucchiatti (Editor) Publisher Springer-Verlag Release date 20140429 Pages 178 ISBN 3-642-54502-5 ISBN 13 978-3-642-54502-3
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South Africa
HUMAN RESOURCES MANAGEMENTDIPLOMA N4-N6 FACULTY OF BUSINESS STUDIES N4-N6 REGISTRATION FOR 2016 EXAMINATIONS (DEPARTMENT OF EDUCATION-JS700400593, COMPTIA, QCTO NATED NO.13/0037, FET 00969PA, GDE No.400593, ICB Accreditation No. 300798, SASSETAAccreditation No. 141199969246, Affiliated to Afric Police) JANUARY 2016 INTAKE REGISTRATION IN currently in PROGRESS AT UNITED CITY COLLEGE FULL TIME AND PART TIME CLASSES AVAILABLE (DAY, EVENING AND WEEKEND CLASSES After the completion of the course the Learner will have been provided with the basic applied competence in the mastering analysis interpretation and understanding of human resource management specially focusing on behaviour management of people. It also prepares learners to reflect on their applications on human resource management to access the effects thereof within their everyday lives. Lastly it will prepare them for further study in human resource management. Career Opportunities:Students who successfully complete this programme may be employed as Human Resource Assistant, Office Administrators, and Project Administrators 2016 STUDENT SPECIALS: Only BE A UNITED CITY COLLEGE STUDENT TO QUALIFY Free registration if payment is done before 31 December 2015 Pay 3 Months in Advance and attend the 4th Month Free, OR Pay 4 months in advance and get a FREE TABLET First 100 students will get Free Cell phones 20% Discount on Full Payment of your Tuition Fees, 0R simply Get R1500 off once you pay in full, Free T-shirts, Free Caps Free Driver’s Licence (ONLY applicable to Traffic and Policing Students) For all other courses we offer a Discounted Driver’s Program.i. e 30% Discount on all your Lessons) Free Computer Lessons Free WIFI 24 hours internet FREE TRANSPORT IS PROVIDED TO COLLECT YOU FROM MTN TAX RANK OR BREE TAX RANK IF YOU ARE COMING FROM OUTSIDE JOHANNESSBURG. ACCOMMODATION AVAILABLE For more information please contact UNITED CITY COLLEGE on: 081 056 5545; 011 334 2704 OR WhatsApp; +27810565545 OR Visit us at; Number 8 Kruis Street, Opposite Fire Station, and Johannesburg
Free
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South Africa (All cities)
This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 12 working days Water resources stored by dams and reservoirs play an essential role in water resource management, hydropower and flood control. Where there is an extensive network of dam infrastructures, dams have made a major contribution to economic and social development, providing considerable storage capacity per capita. However, dams and reservoirs may also have an important social and environmental impact, and should be studied within the framework of integrated water resource management and sustainable development. Dams and Reservoirs, Societies and Environment in the 21st Century presents the latest research on the role played by dams and reservoirs in 21st century societies, in developed, emergent and developing countries. It analyses the viability of dams and suggests alternative solutions from a holistic perspective, considering the technical, economic, social and environmental aspects. Other issues covered include the social acceptability of dams, public involvement and dam awareness. The book covers subjects ranging from dam engineering, through the benefits and drawbacks of dams, to their social and environmental impact, and contains numerous case studies of the constructive contributions that reservoirs have made to water development and management. The book is a valuable resource for professional and dam engineers, water managers, governmental organizations and commercial enterprises responsible for dam development and management. Features Summary Presents the role played by dams and reservoirs, not only in developed countries but also in emergent and developing countries. This book analyses the viability of dams and alternative solutions from a holistic perspective... Author Luis Berga (Editor), J.M. Buil (Editor), E. Bofill (Editor), J.C. De Cea (Editor), J.A. Garcia Perez (Editor), G. Manueco (Editor), J. Polimon (Editor), A. Soriano (Editor), J. Yague (Editor) Publisher Crc Press Release date 20060525 Pages 1394 ISBN 0-415-40423-1 ISBN 13 978-0-415-40423-5
R 4.717
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South Africa
This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 24 hours This textbook focuses on the connections between psychological theory and human resource management within the South African context. Features: South African text with local examples and case studies makes text more accessible and easier for students to relate Review questions challenge students to analyse material with the aim of broadening their understanding of content Suitable activities for class discussion and written assignments Easy reference for key concepts and themes New case studies, new examples and updated references Research trends and practices in the field Features Summary This textbook focuses on the connections between psychological theory and human resource management within the South African context. Features: South African text with local examples and case studies makes text more accessible and easier for students to relate Review questions challenge students to analyse material with the aim of broadening their understanding of content Suitable activities for class discussion and written assignments Easy reference for key concepts and themes New case studies... Author M. Coetzee (Editor), D. Schreuder (Editor) Publisher Oxford University Press Southern Africa Release date 20160926 Pages 606 ISBN 0-19-040925-8 ISBN 13 978-0-19-040925-8
R 449
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South Africa (All cities)
This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 12 working days Coming to work sick may do more harm than staying home - for the employee, the team, and the firm. Whilst the cost of absenteeism in organizations has been widely acknowledged and extensively examined, the counter-issue of 'presenteeism' has only recently attracted scholarly attention as a phenomenon that harms employee wellbeing, disrupts team dynamism, and damages productivity. This volume brings together leading international scholars from diverse scientific backgrounds, including occupational psychology, health, and medicine, to provide a pioneering review of the subject. International in scope, the collection incorporates both Western and East Asian perspectives, making it an informative resource for multinational companies seeking to formulate human resource strategies and better manage their culturally diverse workforce. It will also appeal to scholars and graduate students researching human resource management, organization studies, organizational health, and organizational psychology. Features Summary Explains how employees who come to work sick can disrupt team dynamism, damage productivity, and cost organizations more than absenteeism. Author Cary L. Cooper (Editor), Luo Lu (Editor) Publisher Cambridge UniversityPress Release date 20180807 Pages 330 ISBN 1-107-18378-2 ISBN 13 978-1-107-18378-0
R 1.449
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South Africa
This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 13 working days Four fundamental and interrelated intellectual orientations were found to characterize the thought of a global range of thinkers, disciplines, and cultures (Western, Eastern and African). This volume consists of a review of the four types in Christian theology. Professor Pietersen has made contributions to philosophy, theology, sociology, psychology, jurisprudence, and business and human resource management. Features Summary Four fundamental and interrelated intellectual orientations were found to characterize the thought of a global range of thinkers, disciplines, and cultures (Western... Author Herman Johan Pietersen Publisher Knowledge Resources Publishing Pty Ltd Release date 20160912 ISBN 1-86922-635-6 ISBN 13 978-1-86922-635-0
R 321
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South Africa (All cities)
This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 12 working days "Each of the contributors to the work are world class scholars. The editors are similarly elite at their game. In addition, all parties have had a chance to refine their act to the point (now) where they have created something truly indispensable for the serious student of comparative employment relations." - Anthony Gould, Laval University, Canada "The most enduring and valuable book in the field of international and comparative employment relations in the last 30 years, the sixth edition covers advanced and emerging economies with insightful theoretical implications from a comparative perspective." - Dong-One Kim, Korea University; incoming President ILERA "This latest edition is another major contribution by a group of eminent scholars in the field. It serves to promote the study of comparative employment relations in the current context of globalisation, which is also of topical interest to the International Labour Organization (ILO)." - Guy Ryder, Director-General, ILO Established as the standard reference for a worldwide readership of students, scholars and practitioners in international agencies, governments, companies and unions, this text offers a systematic overview of international employment relations. Chapters cover the UK, USA, Canada, Australia, Italy, France, Germany, Denmark, Japan, South Korea, China and India. Experts examine the context of employment relations in each country: economic, historical, legal, social and political. They consider the roles of the major players: employers, unions and governments. They outline the processes of employment relations: collective bargaining and arbitration, consultation and employee involvement. Topical issues are discussed: non-unionised workplaces novel forms of human resource management labour law reform multinational enterprises networked organisations differences between Asian and western companies small and medium-sized enterprises migrant workers technological change labour market flexibility pay determination This sixth edition has an emphasis on globalisation and comparative theories, including concepts of convergence. It offers a new framework for varieties of capitalism in the introduction, and concludes with an insightful account of the forces shaping employment relations in the world economy. Features Summary 'By far the best and most widely used contemporary comparative industrial relations book' - Sarosh Kuruvilla, Cornell University Author Greg J. Bamber (Editor), Russell D. Lansbury (Editor), Nick Wailes (Editor), Chris F Wright (Editor) Publisher Sage Publications Ltd Release date 20150928 Pages 448 ISBN 1-4739-1155-9 ISBN 13 978-1-4739-1155-0
R 916
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South Africa (All cities)
Managing Training and Development Book in Very good condition. Used - Very Good. Great condition with minimal wear, aging, or shelf wear. Book weight= 650.grams.. Managing Training and Development focuses on the training and development of personnel from a human resource management perspective. It provides detailed discussions, case studies with questions, self-evaluation questions, and activities to guide students through a wide spectrum of training and development issues from service learning to the factors that influence the training and development of people in organizations.
R 390
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South Africa (All cities)
This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 8 - 13 working days Woods and West's The Psychology of Work and Organizations provides students with a complete introduction to how psychology and the changing world of work interact. It seeks to address the challenges of sustainability, ethics and globalization faced in the workplace of today. Features Summary Provides a complete introduction to how psychology and the world of work interact. This edition also contains coverage on a number of key new topics including: strategic human resource management... Author Steve Woods (Author), Mike West (Author) Publisher Cengage Learning (Emea) Ltd Release date 20140902 Pages 524 ISBN 1-4080-7245-9 ISBN 13 978-1-4080-7245-5
R 585
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South Africa
This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 15 working days This work is recognised as the standard textbook for professionals involved in the diagnosis and management of inborn errors of metabolism (IEM) and an essential resource in this multidisciplinary field. For the 6th edition all 43 chapters have been newly written or revised by authors with particular expertise in their subject areas. Contents: A clinical and biochemical approach to the recognition and diagnosis of IEM with algorithms to symptoms, signs, and syndromes in patients of all ages; Emergency treatments; Medications - Separate comprehensive sections on IEM of: Carbohydrates; Mitochondrial Energy; Amino and organic acids; Vitamin-responsive defects; Neurotransmitter and Small peptides, Lipid and Bile Acids; Nucleic Acid and Heme; Organelles - Disorders affecting the synthesis and remodelling of complex lipids and fatty acid homeostasis are now included. Features Summary This work is recognised as the standard textbook for professionals involved in the diagnosis and management of inborn errors of metabolism (IEM) and an essential resource in this multidisciplinary field... Author Jean-Marie Saudubray (Editor), Matthias R. Baumgartner (Editor), John Walter (Editor) Publisher Springer-Verlag Release date 20161118 Pages 658 ISBN 3-662-49769-7 ISBN 13 978-3-662-49769-2
R 3.706
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South Africa (All cities)
This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 12 working days Conservation behavior assists the investigation of species endangerment associated with managing animals impacted by anthropogenic activities. It employs a theoretical framework that examines the mechanisms, development, function, and phylogeny of behavior variation in order to develop practical tools for preventing biodiversity loss and extinction. Developed from a symposium held at the International Congress on Conservation Biology in 2011, this is the first book to offer an in-depth, logical framework that identifies three vital areas for understanding conservation behavior: anthropogenic threats to wildlife, conservation and management protocols, and indicators of anthropogenic threats. Bridging the gap between behavioral ecology and conservation biology, this volume ascertains key links between the fields, explores the theoretical foundations of these linkages, and connects them to practical wildlife management tools and concise applicable advice. Adopting a clear and structured approach throughout, this book is a vital resource for graduate students, academic researchers, and wildlife managers. Features Summary This book identifies three vital areas for understanding conservation behaviour and integrates them into a practical management scheme. Its structured approach encompasses the efficient use of behavioural ecology theory and principles in conservation and management to offer concise applicable advice for wildlife management. Author Oded Berger-Tal (Editor), David Z. Saltz (Editor) Publisher Cambridge UniversityPress Release date 20160503 Pages 402 ISBN 1-107-69041-2 ISBN 13 978-1-107-69041-7
R 814
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South Africa
This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 12 working days Written by renowned competitive body builder and Sports Nutritionist Phil Graham The Diabetic Muscle and Fitness Guide is the first ever evidence-based muscle building and fat loss resource written for people living with diabetes. Whether you want to shred fat, build a set of chiseled abs, pack on quality muscle mass or smash personal bests in the gym - this resource is your definite go to for rapid body redesign and strength development when living with diabetes. The book provides a deep insight into the underlying physiology of diabetes and how it influences human metabolism, nutrition requirements and examines the body's response to different types of exercise especially weights resistance exercise. Various other elements including; mindset, diabetes medication, diabetes management, sports supplementation and much more are discussed in great detail. Every strategy is grounded on real life experience, countless hours of trial and error and evidence-based study. The book is written in an easy to digest format, occasionally delving into deeper scientific language to empower you with the exact knowledge, structure, and methods of assessment needed to ensure your body is always moving in the right direction. The modern day personal trainer will find this resource incredibly valuable, as nowadays they face more clients living with diabetes (especially Type 2) than ever before. This resource will teach the fit pro everything they need to know about coaching the client living with diabetes. Features Summary Everything you need to know from a theoretical and practical standpoint on how to build muscle and shred fat whilst living with diabetes. Author Philip Graham Publisher Phil Graham Performance Coaching Release date 20161016 Pages 388 ISBN 0-9957622-0-1 ISBN 13 978-0-9957622-0-6
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South Africa (All cities)
This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 12 working days Everything you need to prepare for the ITIL exam - Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services.Offers an introduction to IT service management and ITIL V3 service strategyHighlights the topics of service design and development and the service management processesReviews the building, testing, authorizing, documenting, and implementation of new and changed services into operationAddresses creating and maintaining value for customers through monitoring and improving services, processes, and technologyDownload valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you. Features Summary Everything you need to prepare for the ITIL exam Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. Author Liz Gallacher (Author), Helen Morris (Author) Publisher John Wiley & Sons Release date 20120824 Pages 371 ISBN 1-119-94275-6 ISBN 13 978-1-119-94275-7
R 403
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South Africa (All cities)
This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 12 working days The Teacher's Book has over 100 pages of teaching notes which provide comprehensive support for every lesson. A reproduction of the Student's Book lesson on each page of the Teacher's Book makes lesson planning and marking easier. Optional activities throughout the Teacher's Book offer flexibility for managing classes of all abilities. The Teacher's Resource Disk offers even more material which you can adapt to suit your classes. Unit and Progress tests at three levels with A/B versions means evaluation and testing is comprehensive and secure. Photocopiable worksheets at three levels provide additional structured grammatical, lexical and communicative practice for each unit. Plus, 'How to...' resources offer practical advice on teaching mixed-ability classes, getting your students to talk, and other common classroom management issues. Features Summary The English Plus Teacher's Resources offer a wealth of support so that you can save time in lesson preparation, and deliver classes perfectly tailored to your students. Publisher Oxford UniversityPress Release date 20171116 ISBN 0-19-420233-X ISBN 13 978-0-19-420233-6
R 897
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South Africa (All cities)
This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 11 working days A wise manager knows that success only comes with operational excellence that is properly aligned with strategy. The challenge is knowing what actions to take and when to take them-navigating without knowing the impact of your actions on the bottom line is a risk you can't afford to take. "Profit Mapping" delivers a forward-looking management decision tool that allows you to proactively navigate business strategy and execution. The authors' exclusive ProFITMAP method is a navigation system for operations that has been used successfully with leading businesses such as Ford Motor Company and General Motors. It enables you to test the impact of any number of factors on operational execution-from product demand and mix changes to process and technology changes to resource limitations-prior to taking any action. ProFIT-MAP helps you make informed process and product decisions and reach your operational and product objectives by answering the following questions: Can it be done? Is it possible? If not, then what additional capabilities are needed? Will it be profitable? What is the impact of my particular decision across the product mix and the functional capabilities of the organization? How do I get to the desired future (the roadmap)? With ProFIT-MAP, you'll gain the ability to change strategic direction with agility in response to changing market dynamics. ProFIT-MAP also allows you to enhance your existing approaches (including Six Sigma, Lean Operations, and Balanced Scorecard) by providing insight into which actions will be effective. Instructive strategic, tactical, and operational case studies illustrate its practical implementation. Applicable to more than 30 unique operational areas and usable from the front lines to the executive suite, "Profit Mapping" enables you to control your operational destiny and deliver on your strategic goals. Features Summary Presents a management decision tool that closes the gap between a company's strategic objectives and operational execution. This book features a ProFIT-MAP method that helps you test the impact of factors such as product demand... Author Anil Menawat (Author), Adam Garfein (Author) Publisher McGraw-Hill Professional Release date 20060701 Pages 240 ISBN 0-07-147228-2 ISBN 13 978-0-07-147228-9
R 644
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South Africa
(This title is available on demand: expected date of dispatch will be 4-7 working days once ordered) In Social Media and Public Relations: Eight New Practices for the PR Professional, social marketing pioneer Deirdre Breakenridge teaches and demonstrates the eight new skills and mindsets PR/marketing pros need to build brands and engage customers in a social world. This concise, action-oriented book shows practitioners how to systematically expand their roles, improve their processes, and sharpen their strategies to engage with today's more sophisticated and socialized customers. Drawing on her extensive client experience, Breakenridge helps you respond to consumers who demand control over their own brand relationships...marry communications with technology more effectively, and become your organization's go-to resource on social technology decisions...reflect social media realities throughout your policies and governance...generate greater internal collaboration, eliminating silos once and for all...listen to consumers' conversations, and apply what you're learning...build communications crisis plans you can implement at a moment's notice...develop profound new insights into how consumers construct and perceive their brand relationships.,. practice "reputation management on steroids"...take the lead on identifying and applying metrics...and much more. For all PR, marketing, and communications executives and professionals; and for students intending to enter these fields. Format:Paperback Pages:176
R 330
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