Printers issues

Attending to logged calls that could not be resolved on first line support being hardware related. Assisting with login related problems which cannot be resolved over the phone because of hardware failure, e.g. keyboard, network. Providing telephonic first line support, to users to solve minor Information Technology problems such as email, network, power and basic software issues. Performing general preventative maintenance tasks on computers, laptops, printers and any other information technology peripheral equipment by cleaning and reseating peripherals. Installing, upgrading, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment. Setting up of user accounts on printer consoles in order to allow for users to be able to utilize the scan to email functions. Collecting and delivering computer hardware to/from the users. This will include the installation of repaired equipment at the user’s workplace, preparation of new equipment and installation and setup of the users. Assisting with asset recording and the updating of asset numbers by recording details & specs of all equipment on a specified form & placing a numbered barcode on equipment. Replacing failed computer components. By troubleshooting the component and confirming that it is faulty, request for purchase of a new component, securely slot into specific slot, install drivers which is done from cdrom or disk, change settings and test which is done from within the operating system. Assisting the users with printer repairs such as paper jams in their printers and faulty printer cables. Resolving any network related printing issues by troubleshooting the printer and network, recapturing the printer port on the network, re configuring the printer settings and network setting on the printer console. Installing any new client related equipment such as PCs, printers, scanners etc. according to standards set. Maintaining up to date knowledge of emerging technology trends and developments over a broad range of information technology. Escalating unforeseen or exceptional events to the Senior IT Support Practitioner for further escalation if needed. INSTALLATION, CONFIGURATION AND MAINTENANCE OF LOCAL (LAN) AND WIDE AREA NETWORK (WAN) Desired Qualifications

PLEASE SEND A DETAILED WoRD COPY OF YOUR CV? Knowledge & Experience ·         Matric ·         Experience in a support role required ·         Computer literate – MS word, Excel, PowerPoint, Internet ·         Some knowledge of the outdoor/advertising industry ·         Good knowledge of production and flighting ·         Project management experience will be an advantage  Roles and Responsibilities   Client Service role:   ·   Support role to Sales Reps and their direct as well as agency clients ·   Conduct weekly update production meetings with the sales team ·   Supply continuous updates to AE’s and Sales Backups  ·   Issuing print & art specs and quotations to clients ·   Arrange collection of artwork, jpegs and test prints when necessary   Production role:   Printing ·   Issue printing instructions to suppliers for all advertising mediums accurately according to bookings ·   Print volume allocation as per management directive ·   Liaising with production houses regarding print status ·   Supplying printers with Purchase Orders containing correct print specs ·   General communication regarding jobs, orders, deadlines etc.   Flighting ·   Issue flighting instructions to suppliers for all advertising mediums accurately according to bookings ·   Liaising with flighters regarding deliveries of printed material ·   General communication regarding jobs, orders, deadlines etc. ·   Citilite flighting scheduling     Internal Systems: ·   Epicor: ·         Create Sales orders into Epicor for each print & flighting job ·         Raise and distribute Purchase Order for printing & flighting jobs ·         Receipt print and flighting for Gautrain ·         Receipt flighting for Supersigns & Airports      General role: ·   Direct report to Production Manger ·   Liaise with Operations, Contagious team, printers and flighters on all special projects ·   Liaise with all branches when necessary regarding print and flighting, flighting pics etc. ·   Assist other Production Co-ordinators in their absence ·   Raising issues to managements   Attributes and Skills ·         Meticulous attention to detail is a must ·         Great communication skills, both oral and written ·         Must be able to multitask ·         Excellent telephone manner ·         Good time-management ·         Ability to work under pressure and adhere to strict deadlines ·         Be able to work independently ·         Strong organisational and interpersonal skills ·         The ability to learn and apply new skills and knowledge ·         Willingness to work extra hours should the need arise

My client, in the Information Technology solutions provider based in Stellenbosch is seeking to employ a Senior Technical Specialist. The ideal candidate will have 3 - 4 years experience and the necessary A+, N+ and MCITP / MCTS / MCSA qualifications. The purpose of this role is to provide a single point of contact for end users to receive support, and maintenance within the organizations computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all computer hardware and equipment to ensure optimal workstation performance.The Senior Technical Specialist will also troubleshoot problematic areas using either one of the following ways; onsite visit, via telephone, email or remote support.Main duties / Key Accountabilities: Assist with the installation, configuration and on-going usability of desktop computers, peripheral equipment and software. The position responsibility requires independent analyses, communication and problem solving. Work is performed with little supervision and requires initiative and judgment. To Progress/close incidents to satisfactory conclusion on the incident system. Works with vendor support contacts to resolve technical problems. Ensure Desktop computers interconnect seamlessly with diverse systems. Work with procurement staff to purchase hardware and software. Assesses functional needs to determine specifications for purchases. To provide a mentor and training role to co-workers. Other Duties as required. Requirements: 3-4 years’ experience with Windows 10, Windows 7/8 and MS Office 2003-2016. Experience supporting MacOS Configuring Microsoft Office applications/Basic troubleshooting in Word, Excel, and Outlook etc. Microsoft Office 365 experience with Outlook, OneDrive, Skype for business and SharePoint. Experience troubleshooting hardware issues and replacing hardware on both desktops and laptop computers. Experience installing/uninstalling software, patches, updates on Desktops and Laptops. Advanced understanding and troubleshooting, of how a network functions/communicates/integrates with end devices and systems. Knowledge of networking hardware, cable, Wi-Fi, fibre, switches, routers, access points. Knowledge of WAN technology 3G, Diginet, ADSL, Satellite, etc. Knowledge of TCP/IP networks, troubleshooting, diagnostics, VPN troubleshooting, routing. Knowledge of printers: installing of network/USB printers, configuring scanning, sharing, physical setup and troubleshooting. Knowledge regarding, routers (logging into a router. basic configuration) Knowledge of anti-virus and virus removal. Correct loading & reloading procedures of computers and servers, restoring of data, loading of drivers & software. Basic Server knowledge: sharing, security, basic Active Directory knowledge creating domain accounts and understanding of Active Directory. Customer Service experience. Education and Training: Grade 1...

Responsibilities: Responsible for the administration of a large complex system/network infrastructure. Ensuring production machines are available. Responsible for the installation, configuration, and maintenance of the Server and Storage Infrastructure. Systems and Applications include, but are not limited to, HP Storage Area Network, UNIX/Linux and Windows-based OS and SQL Databases, and external web servers. Installs and configures Windows, Unix, and Linux fileservers and departments' desktops. Test, debug and check for program efficiency. Maintains system backups and software. Maintains and expands knowledge of computer software and hardware, as well as computing standards and environments, system administration, file, and software security of desktop and Unix network systems. Manages operation of LAN printers and other network devices. Manages remote-access devices to departmental services. Experience with infrastructure design and network documentation. Analyzes and interprets IT departmental applications at all levels. Determines appropriate hardware enhancements and software requirements to make systems operational. Provides technical advice and statistical analysis to Head of IT. Configure computer systems (servers and workstations) for security, interactive use, efficiency, cost effectiveness, and growth. Develop and maintain policies and procedures in regards to configurations, installations and systems for IT staff. Responsible for ensuring department adheres to software licensing requirements. Manage infrastructure projects as assigned by the Head of IT. Maintain and support department network security infrastructure. Integrate systems security best practices throughout the system infrastructure. Implement appropriate access restrictions (ACL's), firewall rule sets and other controls that meet user and policy requirements. Perform audits to identify network hardware / software that do not meet security standards. Help troubleshoot network issues, support cross-organizational efforts, take part in on-call duties and respond to critical situations. Resolving critical system issues on a 24X7 basis including notification, escalation and co-ordination across organizations and government agencies. Inform Network administrators, Help Desk Members, and Developers appraised of infrastructure changes. Needs to have change control experience and experience with implementing change control systems. Providing Systems Administration for a broad scope of different technologies (approximately 25 Windows Servers, 5 Linux Servers, as well as Web Servers, SAN, Cisco firewalls, and switches. Maintaining the operating system and utility software on all network computer platforms (Windows domain, Windows Server , tape backup, Active Directory, Group Policy, Linux/Unix servers, etc.) by analyzing, designing, installing, scripting, testing and documenting new functionality. Troubleshooting various parts of the architecture in the event of system failures Planning, testing, and executing upgrades as necessary to maintain support or improve functionality in a high availability environment (including Linux and Windows servers, web servers,, certificate authorities, firewalls, etc). Using LDAP Directory to store and manage PowerShell to automate the execution of tasks as needed Providing input to and supporting new client initiatives such as enhancing system audit capabilities; enhancing and developing intrusion prevention and detection; vulnerability scanning; Network operating systems upgrades; patch management functionality And or any other responsibilities as assigned by management Please contact us for application instructions.

Information Technology Intern (4 - 6 month contract) JOB OVERVIEW The IT intern will respond to user requests for service, troubleshoot problems and assist in the IT department. He/she will also perform minor repairs to equipment and assist with all other IT services needed. The IT intern will provide direct technical assistance and support to staff for network, hardware and software issues including installing and maintaining computer systems, resolving internet and network access issues, providing network printer support, and determining causes of computer/software/Network malfunctions. KEY TASKS & RESPONSIBILITIES Assist with maintaining of existing desktop infrastructure (PC's, networks, laptops, printers, telephone systems, etc.) Assist with the implementation of new IT projects Assist with day to day IT support Assist with pack house systems setup, testing and dry run Creation of new e-mail account for new users Add/ remove users from mailing lists. Perform other adhoc duties/projects as may be required from time to time. REQUIREMENTS Experience and Qualifications: Must be pursuing or have completed an IT/network related qualification. Good understanding of Office 365 platforms Good understanding of cloud and OneDrive Minimum of six months practical experience with computer desktop support Driver’s license and own transport essential (must be wiling to travel intensively) Personal Attributes: Must be able to work under pressure. Must be Self-Motivated and able to work under general supervision, with close attention to detail. Must be a good Team Player as the nature of the role requires comfortable interaction and liaison with Management and Co-Workers. Ability to produce accurate results within prescribed deadlines. Neatness in work essential and sober habits. Closing date 13 August 2021 Market related salary

OKI MC332dn - multifunction printer | Brand New & Sealed * Original Product * Valid Manufacturer's Guarantee * Fast Delivery OKI Product Code: Availability: 1 in Stock Automatic duplex printing, copying, and scanning as standard with color print speeds up to 20 ppm 50-sheet reverse automatic document feeder for quick and easy copying and scanning double-sided documents Intuitive menus and controls with one touch simple user interface Overlay function enables you to save logos or forms in the MFP memory, for re-use in other documents Multiple copying and scanning configurations with single or double sided output ID card copying for simple copying of double sided ID cards on a single sheet Document collation automatically sorts copies of multi-page documents Deep sleep mode reduces energy consumption to less than 1.2 W Auto-off mode automatically powers down from deep sleep, reducing energy consumption to 0.5 W when not in use PrintSuperVision helps you control and resolve issues with printers across your networks Print job accounting provides visibility and across your network Overview The MC332dn is the perfect print, scan and copy device for a micro business or home office with a low usage and print volume requirement. Color print speeds of 20 ppm and mono print speeds of 22 ppm provide the user with the flexibility to print their marketing materials in-house. Specifications Product Description OKI MC332dn - multifunction printer (colour) Device Type Printer / copier / scanner Printing Technology LED (colour) Monthly Duty Cycle (max) pages Recommended Monthly Volume pages Max Copying Speed Up to 22 ppm (mono) / up to 20 ppm (colour) Max Copying Resolution Up to 600 x 600 dpi (mono) / up to 600 x 600 dpi (colour) Max Printing Speed Up to 22 ppm (mono) / up to 20 ppm (colour) Max Printing Resolution Up to x 600 dpi (mono) / up to x 600 dpi (colour) Scanning x dpi Display 3.5" Original Size A x 297 mm) (max) Original Type Sheets Document Feeder Capacity 50 sheets Media Size 210 x mm (max) Media Type Envelopes, plain paper, cards, photo paper, banner Standard Media Capacity 350 sheets Max Media Capacity 350 sheets Bypass Feeder Capacity 100 sheets Output Trays Capacity 150 sheets Automatic Duplexing Yes (copying) Yes (printing) Yes (scanning) PC Connection Availability Yes PC Connection LAN, USB host, USB 2.0 Office Machine Features Save to USB flash drive, scan to e-mail, scan to network Power AC 230 V (Hz) Dimensions (WxDxH) 42.7 cm x 50.9 cm x 44.4 cm Weight 29 kg Microsoft Certification Compatible with Windows 7 Environmental Standards ENERGY STAR Qualified Manufacturer Warranty 3 years warranty with product registration Delivery & FAQ's * Metropolitan Areas - Delivery of this item within 3 business days after payment reflects * Outlying Areas - Please allow 5 business days after payment reflects for delivery of this item This item carries a vaild manufacturers warranty/guarantee. Manufacturer's Code: OKI

We currently have the above vacancy at our Print-To-Mail Operation on the West Rand. The operation requires the skill and professional input of a Variable Data Programmer.  The role of the Variable Data Programmer is to organize and execute Variable Data Print projects for direct mail, digital print and email marketing campaigns. Individual must be self-motivated and be capable of finding and correcting problems as necessary. Work to tight deadlines with a flexible approach. Individual must stay current with new technologies and best practices. Must have the ability to multi-task.  The incumbent will be expected to do the following, but is not limited to:  • Write and test programs, as required to ensure correct data is ready for the output of mailings as per client specification. • Provide data quality assurance reporting. • Develop standardization and consistency through procedures, change control and workflow management. • Create automation scripts within the existing framework, increasing overall productivity. • Diagnose and resolve production performance issues. • Maintain and support previously built workflows. • Structure configurations logically for re-use and ability for others to understand. • Effectively transfer knowledge of file setups to other Data Processing resources. • Take on new and more complex work. • Document your work thoroughly. • Offer wider technical support when needed. To be considered for the position you should meet at least the following essential criteria: • Fluent in English; • Matric/N3 or any equivalent qualification; • Formal training in related programming language; SQL, VB, C#, etc. • Strong analytical ability; • Good interpersonal and communication skill, stress management. • Ability to communicate at all levels internally and externally; • Knowledge of Microsoft Office products, Windows Operating System and using several desktop software applications; • Knowledge of variable data print software is a distinct advantage, as is experience with various printers and their workflows; • Knowledge of Adobe Creative Suite; • HTML skills, particularly in relation to email design is beneficial; If you meet the above requirements and are interested in applying for the position, please forward a detailed curriculum vitae by e-mail to .

IT Support Analyst Internship - Claremont Overall Function · Under general supervision, monitors, operates and maintains hardware, software and networks for a national computing platform primarily telephonic support using remote management and other collaboration tools. Configures, assembles and installs computers and/or peripheral equipment. · Provide technical support for all IT service interruptions including but not limited to printer routings, power outages, wiring problems and malfunctioning hardware. · Escalate complex problems to expedite resolution. · Upgrades, modifies and replaces hardware, software and network components. Creating and maintaining user login accounts. · Keep abreast of operational support technologies, industry trends, RI Group standards, and ensure these are adhered to. Responsibilities Providing technical support, resolving incidents via telephone and email. Supporting users remotely using remote management and other collaboration tools. Maintaining a high degree of customer service for all support queries and adhering to all service management principles. Taking ownership of user problems and being pro-active when dealing with user issues. Logging all incidents on the service desk toolset (ServiceNow). Responding to incidents raised by end users and assisting with the resolution of any hardware or software related problems including but not limited to desktops, laptops, telephony, mobile devices and printers. Maintain incident history on service desk toolset of any software or hardware problems detected. Supporting users in the use of computer equipment by providing appropriate training and guidance. Escalating more complex calls to the relevant IT Support colleague. Troubleshoot network connectivity for all business units · Keep abreast of operational support technologies, industry trends, Group standards, and ensure these are adhered to. Qualifications Matric IT Tertiary Qualification essential Microsoft Server Networking (Cisco or other) ITIL (Advantageous) Additional Information · Competency assessment will be done · 2-3 contactable references required · Start Date: ASAP · Full CV, ID, qualifications and academic results to be sent · Criminal and ITC clearance essential (checks will be done) Email: Subject/Reference: IT Support Analyst

IT Support Analyst - Claremont Temporary Post Month to month basis Overall Function · Under general supervision, monitors, operates and maintains hardware, software and networks for a national computing platform primarily telephonic support using remote management and other collaboration tools. Configures, assembles and installs computers and/or peripheral equipment. · Provide technical support for all IT service interruptions including but not limited to printer routings, power outages, wiring problems and malfunctioning hardware. · Escalate complex problems to expedite resolution. · Upgrades, modifies and replaces hardware, software and network components. Creating and maintaining user login accounts. · Keep abreast of operational support technologies, industry trends, RI Group standards, and ensure these are adhered to. Responsibilities Providing technical support, resolving incidents via telephone and email. Supporting users remotely using remote management and other collaboration tools. Maintaining a high degree of customer service for all support queries and adhering to all service management principles. Taking ownership of user problems and being pro-active when dealing with user issues. Logging all incidents on the service desk toolset (ServiceNow). Responding to incidents raised by end users and assisting with the resolution of any hardware or software related problems including but not limited to desktops, laptops, telephony, mobile devices and printers. Maintain incident history on service desk toolset of any software or hardware problems detected. Supporting users in the use of computer equipment by providing appropriate training and guidance. Escalating more complex calls to the relevant IT Support colleague. Troubleshoot network connectivity for all business units · Keep abreast of operational support technologies, industry trends, Group standards, and ensure these are adhered to. Qualifications and/or Experience Matric IT Tertiary Qualification essential Microsoft Server Networking (Cisco or other) ITIL (Advantageous) Minimum 3 years proven experience in similar role Relevant Microsoft Server and related technologies Server and end user support technologies, software and hardware Knowledge of major networking components, network operating systems, Network protocols (TCP/IP) an advantage · Google Apps (Advantageous) Additional Information · Competency assessment will be done · 2-3 contactable references required · Start Date: ASAP · Full CV, ID & qualifications to be sent · Criminal and ITC clearance essential (checks will be done) Email: Subject/Reference: IT Support Analyst

We are looking for an IT Desktop Support Technician for a Renowned Company in Port Elizabeth. Requirements: A+ N+ Microsoft Certified certificates (advantageous) 1-year experience in support role (advantageous) Responsibility: The successful candidate will provide prompt, professional and efficient hardware and software support to all the group’s different departments. End-user desktop support and technical assistance (Windows OS & Office Applications) Installation, configuration and maintenance of all desktops, laptops and printers on the network Basic networking support for cabling, troubleshooting devices on the network Troubleshooting / diagnostics on all desktop and basic network related issues General user training and level of professionalism, confidentiality And any other related functions Salary is market related Send CV to info@performitpersonnel.co.za Salary: Rnegotiable Job Reference #: DESK001 Consultant Name: Damian Sin Hidge