Management t

Buy Management Principles, A Contemporary Edition for Africa - T. Brevis, P. J. Smit for R50.00

This great value short online course is ideal for businesses and individuals who are looking for a quick way to boost time management skills to reduce stress levels and boost productivity in the work place. These days, most people work in an ever-changing, fast-paced environment, so no matter what industry you work in, good time and priority management skills are a crucial string to your bow.What Will I Learn?The five step-by-step modules are expertly designed to help you understand exactly what time management is, and more importantly how you can implement it using tried and tested strategies to improve performance and take back control at work. There is also a focus on the time management of others, with lots of guidance on how to delegate appropriately and successfully.How Does It Work?If you need a time management course, it¿s a given that you don¿t have much time to spare! The online nature of this course is the perfect solution for busy people who need to fit their learning around other commitments as there are no deadlines to meet or weekly class to attend. All study takes place in your own time.This course has been fully assessed and approved by IVCAS (Independent Vocational Course Appraisal Service)*. For more Information Click hereKEY LEARNING POINTSWork through the five hours of course content to find the key to being more organised and in control at work. Find out the benefits of time management skills at work. Explore the skills you need to develop to implement effective time management. Learn how to clearly define your objectives and goals and take responsibility for managing your time. Discover why planning and scheduling are key when it comes to effective time management. Find out how to schedule different types of tasks and why some tasks should be prioritised over others. Learn why you should schedule discretionary time into your working day. Gain insight into why it¿s important to invest in yourself. Explore different working styles and the benefits of working with a mentor. Understand how to make a positive pattern of behaviour a habit. Get to grips with the importance of managing others with a focus on how to delegate properly. Explore common delegation issues including managers who do not delegate, recognising when it is time to delegate and choosing who to delegate to. Learn more about improving time management skills. Find out how to assess your own time management skills and how these assessments can improve your ability to manage your time.ADVANTAGES OF THIS COURSE Study on all your internet-enabled devices at a time and in a place that works best for you. Technical support is available, should you run into problems. Access to the course material is for 12 months, meaning there are no deadlines to meet and you can recap learning whenever you want to. Start learning as soon as you payment is received. The course is designed in five easy-to-follow modules making it the perfect cost-effective solution for time-pressed individuals and businesses who need to improve their productivity. Actively improving your time management skills will boost your productivity, reduce your stress levels and get you noticed by potential and current employers. Learning delegation skills is a much-needed yet often lacking skill in today¿s workplace.Don¿t waste any more time ¿ sign up to the Time and Priority Management Certificate today.

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 12 working days There's a lot of hot air in the world of business. Wouldn't it be nice just to hear some common sense? That's exactly what John Timpson has got. After four decades running his family business and turning it into one of the high street's biggest success stories, he really knows what works and what doesn't. "Upside Down Management" shares with you all the wisdom he's accumulated in that time. From being the CEO to his trademark 'upside down management', and from breaking the rules to following your conscience, this book tells it like it is. "Upside Down Management" is a fantastic insider's view of what really makes a family business tick. Features Summary There's a lot of hot air in the world of business. Wouldn't it be nice just to hear some common sense? That's exactly what John Timpson has got. After four decades running his family business and turning it into one of the high street's biggest success stories... Author John Timpson Publisher John Wiley & Sons Release date 20100330 Pages 328 ISBN 0-470-68945-5 ISBN 13 978-0-470-68945-5

Buy Design Management By Sotiris T. Lalaounis (University of Exeter, UK) for R506.00

(This title is available on demand: expected date of dispatch will be 4-7 working days once ordered) Better water management will be crucial if we are to meet many of the key challenges of this century - feeding the world's growing population and reducing poverty, meeting water and sanitation needs, protecting vital ecosystems, all while adapting to climate change. The approach known as Integrated Water Resources Management (IWRM) is widely recognized as the best way forward, but is poorly understood, even within the water sector. Since a core IWRM principle is that good water management must involve the water users, the understanding and involvement of other sectors is critical for success. There is thus an urgent need for practical guidance, for both water and development professionals, based on real world examples, rather than theoretical constructs. That is what this book provides. Using case studies, the book illustrates how better water management, guided by the IWRM approach, has helped to meet a wide range of sustainable development goals. It does this by considering practical examples, looking at how IWRM has contributed, at different scales, from very local, village-level experiences to reforms at national level and beyond to cases involving trans-boundary river basins. Using these on-the-ground experiences, from both developed and developing countries in five continents, the book provides candid and practical lessons for policy-makers, donors, and water and development practitioners worldwide, looking at how IWRM principles were applied, what worked, and, equally important, what didn't work, and why. Published with the Global Water Partnership Format:Paperback Pages:250

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+27787743362CLASSIC OPERATORS TRAINING CENTER IS FULLY REGISTERED.+27787743362 DISCOUNT IS OFFERED classic Operators Training has experienced tremendous growth, with branches in Gauteng The growth of the business can be attributed to the dedicated management team, professional facilitators, fair pricing and quality-focused customer care. classicOperators Training is a TETA Accredited Training Centre. Our aim is to be South Africa`a leading training providers with the most versatile courses offered classic Operators & Welding Training is committed to ensuring that quality underlies every aspect of the businesses objectives: Being customer, industry and community driven Designing training programs to meet the needs of the customer, industry and community Using performance indicators to improve and develop Using assessment/appraisal results to improve Commitment to change We offer onsite training, so that your production doesn’t stop! We offer health and safety training to private individuals and employees, providing valuable skills and information on procedures, available equipment and the required action. Our unparalleled service and integrity make us your ideal OHS partner. Train today, for a safer more productive tomorrow About Us We would like to take this opportunity to thank you so much for entrusting us as one of the best service providers in as far as Machine Operations training, Mine related training and construction related training is concerned. We are a training Provider who specialize in training the general public on how to safety operate Lifting machines/equipments such as Forklifts, Mobile Crane, Gantry cranes, Truck Mounted Cranes, Telehandler, Reach Stacker, Reach Truck, Over-head Crane, Tower cranes etc. call us 0787743362/whatsapp We also train in Earth moving operations such as the training of TLB (Tractor Backhoe Loader), Excavator, Graders, Dump Truck, Rollers, Bob Cat, water tanks, etc In the mining industry, we train various courses such as Boiler Makers, Electrical Engineers, Riggers, Blasting certificate, Blasting Assistants, Mine Managers, Mine overseers, Mine Foremen, Process Control managers, Strata Control managers, Rock breaking, Drill Rigging, LHD Scoops, Underground support technicians, Safety officers, Fitter and Turners. We also have other courses such as Safety officers, Diesel Mechanics, Safety Representatives, Occupational health and safety, First Aid. We are so proud of having trained hundreds of students from across the whole continent, from Malawi, Botswana, Mozambique, Nigeria, Ghana, Zambia and the number continues to grow every day. our biggest challenge however has been in accommodating huge numbers of students with our "free accommodation" package. However, we would like to take this opportunity that we are not an accommodation service provider, we are not a five star hotel. We are a training centre and our primary focus is the training. South Africa is one of the best countries in the World with first class accommodation. If you want to have this luxurious experience, you have to include this in your application so as to receive an appropriate invoice with your application. Our accommodation is limited and this always dictates the number of trainees at any single moment that we can intake. Mission Statement Our mission is to invest our skills and knowledge into the market to empower the people who need it the most. Our Vision Our vision is to be a center of excellence aimed at training and developing people in all industries to ensure better quality of living and working. There are millions of people throughout South Africa who want and need to learn new skills to better their lives and get employment. Others are already employed but need to improve the skills that they have and also learn new ones. There are an estimated 4.3-million people who are unemployed, most of whom have little training and few skills. More than half of the learners who leave school every year don’t have sufficient basic skills to get work in any sector of the economy. So it is clear that skills development, along with training and education are vital elements for the people in South Africa and for the economy school offers FREE ACCOMMODATION to all students who wants to train from free State, Kroonstand, Limpopo, Polokwane, kimberly, Durban, Mpumalanga, Johannesburg, Soweto, Pretoria, Zambia, Angola, Nigeria, kenya, Mozambique, Botswana, Swaziland . We offer training in the fields of Health and Safety, First Aid, Fire Fighting, Lifting Equipment, Driver Training, Dangerous Goods, Earth Moving Equipment and Management in the workplace. We have more the 18 Years' experience in the field of training and our facilitators are passionate about their work, they are dedicated to provide training that is unique, but focused on the individual's needs. +27787743362 classic operators training center is located inGERMISTON,Johannesburg, South Africa) call us on +27787743362 or whatsappor Email Us: sofiatrainers@gmail.com classic Operators Training centeris Fully Registered Training institute regno:2007/003416/23 . We offer training in the fields of Health and Safety, First Aid, Fire Fighting, Lifting Equipment, Driver Training, Dangerous Goods, Earth Moving Equipment and Management in the workplace. We have more than 18 Years' experience in the field of training and our facilitators are passionate about their work, they are dedicated to provide training that is unique, but focused on the individual's needs. 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CALL +27787743362 1.Counter balance (forklift) 5days training 2.Tractor loader backhoe 10 days training 3.Front end loader 10 days training 4.Excavator 10 days training 5.Mobile crane 10 days training 6.Tower crane 10 days training 7.Overhead crane 10 days training 8.Dump Truck 10 days training 9.Reach truck 5 days training 10.Grader 10 days training 11.Bulldozer 10 days training 12.Roller 10 days training 13.Scoop-tram (LHD) 14.Bob cat 5 days training 15.Container handler 10 days training "Welding Courses " call +27787743362 for booking 16Boiler making 4 weeks training 17.Co2 4 weeks training 18.Ark welding 4 weeks training 19.Stick welding 4 weeks training 20.Agony 4 weeks training 21.Gas welding website:http://classicoperatorstrainingcenter.webs.com/ CLASSIC OPERATORS TRAINING CENTER IS FULLY REGISTERED.+27787743362

http://www.classicoperatorstrainingcenter.co.za +27787743362CLASSIC OPERATORS TRAINING CENTER IS FULLY REGISTERED.+27787743362 DISCOUNT IS OFFERED classic Operators Training has experienced tremendous growth, with branches in Gauteng The growth of the business can be attributed to the dedicated management team, professional facilitators, fair pricing and quality-focused customer care. classicOperators Training is a TETA Accredited Training Centre. Our aim is to be South Africa`a leading training providers with the most versatile courses offered classic Operators & Welding Training is committed to ensuring that quality underlies every aspect of the businesses objectives: Being customer, industry and community driven Designing training programs to meet the needs of the customer, industry and community Using performance indicators to improve and develop Using assessment/appraisal results to improve Commitment to change We offer onsite training, so that your production doesn’t stop! We offer health and safety training to private individuals and employees, providing valuable skills and information on procedures, available equipment and the required action. Our unparalleled service and integrity make us your ideal OHS partner. Train today, for a safer more productive tomorrow About Us We would like to take this opportunity to thank you so much for entrusting us as one of the best service providers in as far as Machine Operations training, Mine related training and construction related training is concerned. We are a training Provider who specialize in training the general public on how to safety operate Lifting machines/equipments such as Forklifts, Mobile Crane, Gantry cranes, Truck Mounted Cranes, Telehandler, Reach Stacker, Reach Truck, Over-head Crane, Tower cranes etc. call us 0787743362/whatsapp We also train in Earth moving operations such as the training of TLB (Tractor Backhoe Loader), Excavator, Graders, Dump Truck, Rollers, Bob Cat, water tanks, etc In the mining industry, we train various courses such as Boiler Makers, Electrical Engineers, Riggers, Blasting certificate, Blasting Assistants, Mine Managers, Mine overseers, Mine Foremen, Process Control managers, Strata Control managers, Rock breaking, Drill Rigging, LHD Scoops, Underground support technicians, Safety officers, Fitter and Turners. We also have other courses such as Safety officers, Diesel Mechanics, Safety Representatives, Occupational health and safety, First Aid. We are so proud of having trained hundreds of students from across the whole continent, from Malawi, Botswana, Mozambique, Nigeria, Ghana, Zambia and the number continues to grow every day. our biggest challenge however has been in accommodating huge numbers of students with our "free accommodation" package. However, we would like to take this opportunity that we are not an accommodation service provider, we are not a five star hotel. We are a training centre and our primary focus is the training. South Africa is one of the best countries in the World with first class accommodation. If you want to have this luxurious experience, you have to include this in your application so as to receive an appropriate invoice with your application. Our accommodation is limited and this always dictates the number of trainees at any single moment that we can intake. Mission Statement Our mission is to invest our skills and knowledge into the market to empower the people who need it the most. Our Vision Our vision is to be a center of excellence aimed at training and developing people in all industries to ensure better quality of living and working. There are millions of people throughout South Africa who want and need to learn new skills to better their lives and get employment. Others are already employed but need to improve the skills that they have and also learn new ones. There are an estimated 4.3-million people who are unemployed, most of whom have little training and few skills. More than half of the learners who leave school every year don’t have sufficient basic skills to get work in any sector of the economy. So it is clear that skills development, along with training and education are vital elements for the people in South Africa and for the economy school offers FREE ACCOMMODATION to all students who wants to train from free State, Kroonstand, Limpopo, Polokwane, kimberly, Durban, Mpumalanga, Johannesburg, Soweto,Pretoria, Zambia, Angola, Nigeria, kenya, Mozambique, Botswana, Swaziland . We offer training in the fields of Health and Safety, First Aid, Fire Fighting, Lifting Equipment, Driver Training, Dangerous Goods, Earth Moving Equipment and Management in the workplace. We have more the 18 Years' experience in the field of training and our facilitators are passionate about their work, they are dedicated to provide training that is unique, but focused on the individual's needs. +27787743362 classic operators training center is located inGERMISTON,Johannesburg, South Africa) call us on +27787743362 or whatsapp classic Operators Training centeris Fully Registered Training institute regno:2007/003416/23 . We offer training in the fields of Health and Safety, First Aid, Fire Fighting, Lifting Equipment, Driver Training, Dangerous Goods, Earth Moving Equipment and Management in the workplace. We have more than 18 Years' experience in the field of training and our facilitators are passionate about their work, they are dedicated to provide training that is unique, but focused on the individual's needs. OTHERS COURSES OFFERED INCLUDE: WELDING/CONSTRUCTION/PLUMBING/CARPENTRY/ELECTRICAL ENGINEERING/MECHANICAL ENGINEERING AND MINING COURSES WITH JOBS AVAILABLE AFTER TRAINING. CALL +27787743362 1.Counter balance (forklift) 5days training 2.Tractor loader backhoe 10 days training 3.Front end loader 10 days training 4.Excavator 10 days training 5.Mobile crane 10 days training 6.Tower crane 10 days training 7.Overhead crane 10 days training 8.Dump Truck 10 days training 9.Reach truck 5 days training 10.Grader 10 days training 11.Bulldozer 10 days training 12.Roller 10 days training 13.Scoop-tram (LHD) 14.Bob cat 5 days training 15.Container handler 10 days training "Welding Courses " call 0110431014 for booking 16Boiler making 4 weeks training 17.Co2 4 weeks training 18.Ark welding 4 weeks training 19.Stick welding 4 weeks training 20.Agony 4 weeks training 21.Gas welding CLASSIC OPERATORS TRAINING CENTER IS FULLY REGISTERED 0110431014 OFFICE +27110431014(0110431014) CELL+27787743362(0787743362) WHATSAPP

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 12 working days Everything you need to prepare for the ITIL exam - Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services.Offers an introduction to IT service management and ITIL V3 service strategyHighlights the topics of service design and development and the service management processesReviews the building, testing, authorizing, documenting, and implementation of new and changed services into operationAddresses creating and maintaining value for customers through monitoring and improving services, processes, and technologyDownload valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you. Features Summary Everything you need to prepare for the ITIL exam Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. Author Liz Gallacher (Author), Helen Morris (Author) Publisher John Wiley & Sons Release date 20120824 Pages 371 ISBN 1-119-94275-6 ISBN 13 978-1-119-94275-7

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 10 - 17 working days The bestselling co-author of the legendary The One Minute Manager(R) and a former Twitter executive join forces to create the ultimate guide to creating powerful mentoring relationships.While most people agree that having a mentor is a good thing, they don't know how to find one or use one. And despite widespread approval for the idea of being a mentor, most people don't think they have the time or skills to do so.Positive mentoring relationships can change the way we lead and help us succeed. In One Minute Mentoring, legendary management guru Ken Blanchard and Claire Diaz-Ortiz, a former Twitter executive and early employee, combine their knowledge to provide a systematic approach to intergenerational mentoring, giving readers great insight into the power and influence of mentoring and encouraging them to pursue their own mentoring relationships. Using his classic parable format, Blanchard explains why developing effective communication and relationships across generations can be a tremendous opportunity for companies and individuals alike. One Minute Mentoring is the go-to source for learning why mentoring is the secret ingredient to professional and personal success. Features Summary In One Minute Mentoring, legendary management guru Ken Blanchard and Claire Diaz-Ortiz, a former Twitter executive and early employee, combine their knowledge to provide a systematic approach to intergenerational mentoring... Author Kennethh Blanchard (Author), Claire Diaz Ortiz (Author) Publisher William Morrow Release date 20170502 Pages 160 ISBN 0-06-242930-2 ISBN 13 978-0-06-242930-8

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 11 working days A wise manager knows that success only comes with operational excellence that is properly aligned with strategy. The challenge is knowing what actions to take and when to take them-navigating without knowing the impact of your actions on the bottom line is a risk you can't afford to take. "Profit Mapping" delivers a forward-looking management decision tool that allows you to proactively navigate business strategy and execution. The authors' exclusive ProFITMAP method is a navigation system for operations that has been used successfully with leading businesses such as Ford Motor Company and General Motors. It enables you to test the impact of any number of factors on operational execution-from product demand and mix changes to process and technology changes to resource limitations-prior to taking any action. ProFIT-MAP helps you make informed process and product decisions and reach your operational and product objectives by answering the following questions: Can it be done? Is it possible? If not, then what additional capabilities are needed? Will it be profitable? What is the impact of my particular decision across the product mix and the functional capabilities of the organization? How do I get to the desired future (the roadmap)? With ProFIT-MAP, you'll gain the ability to change strategic direction with agility in response to changing market dynamics. ProFIT-MAP also allows you to enhance your existing approaches (including Six Sigma, Lean Operations, and Balanced Scorecard) by providing insight into which actions will be effective. Instructive strategic, tactical, and operational case studies illustrate its practical implementation. Applicable to more than 30 unique operational areas and usable from the front lines to the executive suite, "Profit Mapping" enables you to control your operational destiny and deliver on your strategic goals. Features Summary Presents a management decision tool that closes the gap between a company's strategic objectives and operational execution. This book features a ProFIT-MAP method that helps you test the impact of factors such as product demand... Author Anil Menawat (Author), Adam Garfein (Author) Publisher McGraw-Hill Professional Release date 20060701 Pages 240 ISBN 0-07-147228-2 ISBN 13 978-0-07-147228-9

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 15 working days YOUR ON-THE-JOB QUICK REFERENCE.. Carry essential Oracle Database administration information and troubleshooting techniques along with you so you can handle a wide variety of tasks on the spot. This handy resource offers fast access to administrative commands, error resolutions, best practices, and more. Written by an Oracle expert and published by Oracle Press, this convenient reference gives you quick solutions in an easy-to-find format. Don't leave your desk without it! Get details on:.. Database creation and management. Rollback/undo segments, control files, and redo logs. Oracle tablespaces and tables. Indexes, views, and materialized views. Clusters. Sequences and synonyms. Users, profiles, roles, and grants. Types, dimensions, and other Oracle objects. Clauses and outlines. PL/SQL. DML commands Features Summary The ultimate field guide for every Oracle DBA's laptop bag. Don't go onsite without it! Author Robert G Freeman Publisher Osborne McGraw-Hill Release date 20041101 Pages 598 ISBN 0-07-222980-2 ISBN 13 978-0-07-222980-6

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 11 working days YOUR ON-THE-JOB QUICK REFERENCE.. Carry essential Oracle Database administration information and troubleshooting techniques along with you so you can handle a wide variety of tasks on the spot. This handy resource offers fast access to administrative commands, error resolutions, best practices, and more. Written by an Oracle expert and published by Oracle Press, this convenient reference gives you quick solutions in an easy-to-find format. Don't leave your desk without it! Get details on:.. Database creation and management. Rollback/undo segments, control files, and redo logs. Oracle tablespaces and tables. Indexes, views, and materialized views. Clusters. Sequences and synonyms. Users, profiles, roles, and grants. Types, dimensions, and other Oracle objects. Clauses and outlines. PL/SQL. DML commands Features Summary The ultimate field guide for every Oracle DBA's laptop bag. Don't go onsite without it! Author Robert G Freeman Publisher Osborne McGraw-Hill Release date 20041101 Pages 598 ISBN 0-07-222980-2 ISBN 13 978-0-07-222980-6

Syrian terrorists have attacked a dam inside the borders of Turkey, threatening the water supply of their own homeland. It is not insanity, but the first step in a deceptively simple plan to force all-out war in the Middle East. This strategy will draw elite troops out of the capital of Damascus, leaving the Syrian president unprotected -- and an easy target for assassination. What the terrorists don't know is that a new Regional Op-Center is now online in Greece. A mobile version of the permanent crisis management facility, the ROC is a cutting-edge surveillance and information mecca. And its team can see exactly what the Syrian rebels are trying to do. The terrorists are more resourceful than anyone thinks. They also have ways of obtaining classified information. And the Regional Op-Center -- the United States' newest weapon -- is not a prize to be passed up...

(This title is available on demand: expected date of dispatch will be 4-7 working days once ordered) Dawid Kruiper was an old Bushman with a secret that had been kept in his family for over a century, and which he wanted to hand on to his sons before he died. But he didn't have the means to take his children back to the place where his grandfather had witnessed the horror that silenced him. So Dawid asked Patricia Glyn to help him mount the great - and final - odyssey of his life. For two months in 2011, three generations of the Kruiper family, Patricia and her expedition crew travelled through the Kalahari, visiting and documenting places where Dawid and his forebears had roamed when they were 'wild' and free in the decades before the outsiders arrived in their homeland. And their journey culminated in Dawid releasing his secret to the world. This is the story of how Patricia's assumptions about and relationships with the Kruiper family were tested to the limit before they trusted her with their knowledge and stories. Patricia slowly gains an understanding of the depth of the Kruipers' pain after centuries of genocide, prejudice and dispossession. The result is a candid but compassionate account of how this historical trauma manifests in the everyday lives of a contemporary Bushman family. Patricia describes what she learned from the family about humankind's original relationship with wilderness and the natural world. She recounts the Kruipers' extraordinary veld knowledge and intuition, their inbuilt GPS and prescience. This is an eco-adventure with a difference. What Dawid Knew explores the personal history and heritage of a remarkable family and what the Bushmen have to teach us about respect for, and responsible management of, our natural resources. Format:Paperback (Trade paperback, B format) Pages:248

(This title is available on demand: expected date of dispatch will be 4-7 working days once ordered) THREE TOP MBA PROFESSORS - ONE BIG ROAD TRIP Full of powerful insights about product differentiation, pricing, brand management and tactics for battling the 'Big Boys', The Roadside MBA takes the blue-chip knowledge and tactics of Wall Street, and brings them to the High Street. Paul Oyer, Michael Mazzeo and Scott Schaefer have taught thousands of MBAs at some of the world's leading business schools. While travelling back from an economics conference together they dropped into a shoe store in Maine and chatted to the staff - and quickly realized that the strategic problems faced by small businesses are just as rich and compelling as anything challenging Microsoft or General Electric. These three wise men decided to go in search of real-world case studies that illustrate the key lessons of an MBA. The result is a rollicking American road trip that is both a great introduction for business owners who haven't done an MBA, and an entertaining refresher for those who have. Format:Paperback Pages:320

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 15 working days When Chris Zane bought his bicycle shop at age 16, his business struggled until he discovered the secret that catapulted his store into one of the largest in the country. His secret? Provide unbelievable, over the top, excessively generous customer service. Chris Zane isn't a management consultant or professor preaching a theory of customer service; he's a hands-on entrepreneur whose customer service approach has yielded enormous success. Zane has become a business celebrity, including being featured in the most recent round of American Express television ads. Featured in the New York Times and in Associated Press articles and bestowed numerous awards for its unique business practices and outstanding customer relations, Zane's Cycles has produced ideas thought by many to be pie-in-the-sky. But these counterintuitive concepts have proven to be hard-headed and effective. For example, Zane's offers a trade-in program for families who can turn in bicycles their kids have outgrown for a 100 percent credit toward new ones. Initially thought impossibly generous, this program has proven to be good business. Experience and a clear understanding of the lifetime value of a customer makes this program, and many others Zane's implements, work. In Reinventing the Wheel, commonly overlooked elements that make a business exceptional are revealed. Zane produces a case study unlike any other one that shows the importance of investing in customers and employees and how businesses are really selling experiences, not products. His philosophies and tried-and-true methods of guerilla marketing will show entrepreneurs and business owners how to knock out the competition while thriving in any kind of economy and doing good for the community along the way. Features Summary When Zane bought his bicycle shop at age 16, his business struggled until he discovered the secret that catapulted his store into one of the largest in the country... Author Chris Zane Publisher Benbella Books Release date 20110220 Pages 240 ISBN 1-935618-15-6 ISBN 13 978-1-935618-15-7

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 12 working days A personal history of serving with the Foreign office in the Middle East in the 1950s and 1960s. A memoir looking at the region from the traveller's point of view rather than the politics of the era. Looks at wonders and strangeness of the Levant region. `Don't worry Mr Wood, nothing has ever happened in Basra' said the Iraqi Major General in charge of the port when I paid a courtesy call on him after my arrival. Recalling Sinbad the sailor and the arrival of the Anglo Indian Expeditionary Force to throw out the Turks in 1914, I took this advice with a pinch of salt and was justified in June 1966 when Iraq in company with all other Arab nations broke off diplomatic relations with us sparking student riots against our consulate, the breaking of many windows and our departure. Before that the unexpected had happened in Beirut where the Americans arrived dramatically to quell a civil war in 1956 to relieve a non-existent threat to a temporary garrison of the staff of our Embassy there waiting to defend the place against a non-existent mob. This account of a few Foreign Office postings in the Middle East may show what life was like for a junior diplomat in 50s and 60s. The dig at Nimrud in 1956 under the inspired leadership of Max Mallowan and his wife Agatha Christie is also recalled from the social point of view and is a reminder of the glories of the ancient past many of which have been destroyed by the recent depravations of the fanatics. It should be added that Agatha's contribution is not generally recognised in archaeological publications but her management of the administration of the dig from weekly baths to the sewing on of buttons, from proper coffee to decent arak and even typing of other people's less inspired writings were phenomenal. There are also photographs taken by the author of this dig and one on the cover of the canebrake at Khosr. Features Summary A personal history of serving with the Foreign office in the Middle East in the 1950s and 1960s. A memoir looking at the region from the traveller's point of view rather than the politics of the era... Author Anthony Wood Publisher Troubador Publishing Ltd Release date 20190124 Pages 216 ISBN 1-78901-541-3 ISBN 13 978-1-78901-541-6

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