Hardware service support

HARDWARE COUNTER SALESPERSON – EAST LONDON – Successful Candidate must be energetic with a vibrant personality to ensure the highest level of Customer Satisfaction and must be willing to work Retail hours, Saturdays & Sunday’s (on a roster basis) and Public Holidays. Min. Requirements: Grade 12 Min. 1-year Sales experience (hardware industry/knowledge advantageous) Proficiency in Microsoft Excel, Word, Outlook Strong communication in English and Xhosa (advantageous) Passion for Retail and Customer Service Salary: R8,000 + comms + Pension Fund Undertakings: Criminal & Credit Check Application Process: Online applications will receive preference, ensure you upload a head and shoulder photo, alternatively e-mail CV and recent head & Shoulder photo to solutions@workafrica.co.za, use Job Title as a reference in the subject field. Please deem your application as unsuccessful if you receive no feedback after 2 weeks. Additional Info: 1 to 5 years Salary: RR7000 to R8000 Job Reference #: 3017005209 Consultant Name: Claire O'Reilly

Position Description The Store Manager is responsible for the complete day-to-day operation of the hardware store.  They are responsible for maximizing sales and profitability, executing seasonal and ad merchandising through hands on leadership, maintaining optimal in stock shelf conditions, and managing store expenses.  The ideal candidate will lead by example, contribute to the growth and development of their store team and insure legendary customer service is provided. Job Requirements Major Responsibilities Train and develop an effective retail staff, provide performance feedback, recognize accomplishments, and promote growth. Coordinated and supervise the overall store staff to ensure sales goals are achieved, procedures are followed and high standards are maintained. Order seasonal and add merchandise, regulate inventory, maintain an organized and efficient work place to ensure the efficient flow of merchandise to the sales floor. Foresee and capitalize on sales opportunities.     Forecast scheduling needs and create weekly work schedules. Delegate daily workload among associates and work with them hands on when necessary to ensure merchandising standards are met. Enforce all company policies and procedures Department manager experience in other FMCG retail departments will be considered.  Minimum Requirements Education/Training:  High School Degree, some college preferred. Vast knowledge of hardware related products and home projects a plus. Experience: Minimum of 3-5 years retail management. Self-starter possessing strong organizational, problem solving, decision making and communication skills. Ability to handle multiple projects and task with a high attention to detail. Willingness and ability to work a flexible work schedule including evenings, weekends and holidays to meet business needs.  Average hours per week. Physical dexterity to perform lifting and moving of merchandise and fixtures as required.  

Education and Experience   ·   Matric · A + or knowledge of hardware and software · 1 to 2 years sales experience in a reputable company · Proven track record of target achievement · Customer service · Merchandising of stock and store presentation   Required Job Competencies · Computer Literate (MS Office) · Selling skills and ability to close a sale · Results driven · Attention to detail · Personal development · Self insight · Problem solving · Interpersonal skills · Verbal and written communication · Integrity & values · Customer orientation · Drive & energy   Key Performance Areas of Role   · Provide customer service · Achieve sales targets · Ensure adequate product knowledge · Merchandising and store presentation · Contribute to safety and security · Effective team work and self-management   Must be a South African Citizen  

Please Apply via this link - https://altron.wd3.myworkdayjobs.com/Altron_Careers/job/Bytes-Managed-Solutions-Bloemfontein/Support-Technician_R-1181-1 MAIN JOB PURPOSE Act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. Customer Relationship Management Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame. First time fix rate and recall rate under the stipulated requirements. Maintain customer relationship. Internal Processes Be productive based on the calls allocated to them. Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM). Maintain and manage sufficient boot stock. Complete administration within time frames as per policies. Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete. Technical support, maintenance, trouble shooting on retail machines and Automated Teller Machines (ATMs). Human Capital Complete own training and development objectives as per agreed timelines in the personal development plan. Ensure that all policies and procedures are followed according to the company requirement. Job Requirements: Requirements Own vehicle and valid drivers’ license is essential Must reside in Free State Qualifications Matric or other equivalent qualification preferable S4 or N6 Electrical Engineering Certificate A + and N + Qualification Experience 2 years’ experience in maintaining equipment in an IT environment 2 -3 years Desktop/Retail/ATM experience 1- 2 years POS/Electro-Mechanical Skills/Person which was in a Technical High School experience will be an advantage Computer literate in relevant operating system Skills Mechanical skills Electronic skills Soldering skills Fault-finding techniques MS Office

Software Developers, specialising in asset management systems, seeks a Support Consultant to participate in the migration to new contact centre system and ensure a stable and reliable ASP service for their partners and clients and act as a company ambassador.   You will be required to identify and understand client’s requirements and provide practical solutions, ensure records and systems are maintained in the contact Centre and insure adherence to SLA timeframes are met. You will manage the ASP servers, security of clients data and optimize the configurations of the server. Your KPA’s will be BUG, Modification and user support, software and associated ICT infrastructure support and management of Hosted Services.   You should have a Matric Qualification and post matric qualification in ICT.   It would be advantageous to have experience with other CMMS systems. It will be a big plus if you have been exposed to relevant asset management system.   Mail your CV to:   anthonyjobs(at)wcp.co.za

Main purpose of the job Provide customer support by attending routine services (per OEM standards) vehicle repairs, on-road repairs and preventative maintenance in the workshop.    Requirements (qualifications, experience & skills) Grade 12/Matric/National Senior certificate Diploma Completed Mechanic or Electrical qualification, related to Mechanical & Electrical repairs and diagnostic equipment Advantage - Certified DAF Master technician Minimum of 4 years experience in a workshop environment Experience with Truck repairs is essential Roadside repair and vehicle diagnosis, Experience in Major component, Mechanical & electrical repairs and diagnostic equipment Ideal: Previous experience of DAF vehicle maintenance and repairs   Role responsibilities Diagnose vehicle mechanical faults and repair requirements accurately Diagnose vehicle electrical faults and repair requirements Repair & maintain vehicle/s as assigned Conclude job card/s accurately for all workshop activities Complete root cause analysis of major component failures Attend to breakdowns, including stand-by service (day and night) Maintain levels of productivity and efficiency as instructed Perform shift work when required Manage all Repair Shop Assistants in the workshop and ensure: all tools and equipment is in a safe area before and after usage, and in working order Damaged tools reported in the workshop, by Service Technicians, are attended to with priority Manage all Repair Shop Assistants in the workshop and ensure the work area is safe prior to starting work   This is an AA/EE appointment and ONLY applications from South African Historically Disadvantaged Individuals (HDI) candidates will be considered.   If you have not received a response within 48 hours of submitting your resume, please consider your application as being unsuccessful.

My client based in Bellville is looking for Desktop Support Technician to join them on contract for 3 months, To start ASAP /Immediately. Rates NEG   JOB PURPOSE: To provide a world class desktop support service to all company employees by resolving both incidents and requests that fall within the End User Computing space.                    KEY OUTCOMES The following outcomes will be expected to be achieved by the Desktop Support Manager.   ·       Responsible for operating system (Windows XP), business application and general desktop hardware & software support ·       Business application readiness testing & testing the impact of new Windows software (e.g. Vista, Office ,  Internet Explorer) and other PC-based systems (new versions of Anti-virus software, Adobe Reader, etc.) ·       Installations and monitoring of desktops & notebooks using automated tools (e.g. WinInstall) & scripting ·       Receiving, logging, analysing and resolving workstation-related problems effectively and efficiently. ·       Taking ownership of problems and ensure resolution directly or by liaising with the applicable support teams. ·       Responsible to maintain a configuration register of assets, licenses & general documentation of the workstation environment. o   Complete infrastructure-related projects as assigned to you from time-to-time.   QUALIFICATIONS AND EXPERIENCE ·       Grade 12 ·       At least 2 years relevant experience in an IT Desktop support environment ·       Experience of networks & TCP/IP and Active Directory will be an advantage ·       MCSE qualification and scripting knowledge will be an advantage   COMPETENCIES   ·       Stress Tolerance ·       Performance Driven ·       Building and maintaining relationships ·       Teamwork/ability to function independently ·       Communication Skills ·       Adaptability ·       Attention to detail ·       Planning and organising   ATTRIBUTES ·       Positive, enthusiastic  attitude ·       Honesty, integrity and respect ·      Ability to co-operate and thrive both within an independent  and  team environment

FoneChoice is currently recruiting for a Customer Support Administrator. The ideal candidate will be responsible for actioning and resolving customer queries by providing a telephonic and/or electronic query resolution service through follow-up, feedback and liaison with various internal and external parties, providing customers with a high quality service in order to ensure queries are resolved and customer retention is maintained. Key Performance Areas: Attend to logged customer queries in line with query resolution principles established by the Company Contact customers in order to gain information, provide feedback and follow through on resolving and tracking their queries Arranges the collection of damaged products with the courier company for repairs Ensures that all customer correspondence is accurately indexed on the customer account Qualifications and Accreditations Grade 12 / Matric or equivalent Experience and Skills: 2 years of Customer Service/Support/ Admin experience in any environment 1 year of Call Centre experience Computer literate Fluent in at least 2 languages, one of which must be English Good understanding and knowledge of account reconciliations Please be advised that only shortlisted candidates will be contacted.

Job Title:                                                 Customer Service Associate Department:                                           Call Centre Reports to:                                              Call Centre Manager Industry:                                                  Online Gaming Salary / Remuneration:                          Based on experience and industry related experience + (Medical Aid and incentive program) Location:                                                 Salt River, Cape Town Working Hours:                                      24/7 Shifts, operational (Monday – Sunday) 365 Days – Shifts are rotational                                                                   (TRANSPORT NOT PROVIDED) Job Type:                                                 Fixed Term Contract Introduction: A global online gaming company seeks the service of a Customer Service Support Agent to be part of their growing contact centre. Duties and responsibilities: ·           Respond to client queries in a professional manner via email, telephone and live chats ·           Ensuring client’s needs are met ·           Encouraging continued business ·           Generating renewed business from lapsed clients ·           Identifying when client should be renewed ·           Willing to build long term relationships with clients ·           Managing client’s accounts using in-house systems (training is provided) ·           The ideal candidate will be happy to works shifts including a night shift on a rotational basis Requirements: ·           Minimum 2 years’ experience in a similar position or call centre environment ·           Online gaming support experience is an advantage ·           Sales experience relevant ·           Able to work 24/7 shifts and have own transport / vehicle is compulsory ·           People orientated and Team player ·           Able to work under pressure and in a fast paced environment ·           Self-motivated and able to adapt in a dynamic environment Competencies: ·         Problem analysis and problem solving ·         Customer service orientation ·         Accuracy and attention to detail ·         Adaptability ·         Patience and stress tolerance ·         Verbal and written communication ·         Listen skills ·         Data gathering ·         Initiative Email

Job Title: Customer Service Associate Department: Call Centre Reports to: Call Centre Manager Industry: Online Gaming Salary / Remuneration: Based on experience and industry related experience + (Medical Aid and incentive program) Location: Salt River, Cape Town Working Hours: 24/7 Shifts, operational (Monday – Sunday) 365 Days – Shifts are rotational (TRANSPORT NOT PROVIDED) Job Type: Fixed Term Contract Introduction: A global online gaming company seeks the service of a Customer Service Support Agent to be part of their growing contact centre. Duties and responsibilities: · Respond to client queries in a professional manner via email, telephone and live chats · Ensuring client’s needs are met · Encouraging continued business · Generating renewed business from lapsed clients · Identifying when client should be renewed · Willing to build long term relationships with clients · Managing client’s accounts using in-house systems (training is provided) · The ideal candidate will be happy to works shifts including a night shift on a rotational basis Requirements: · Minimum 2 years’ experience in a similar position or call centre environment · Online gaming support experience is an advantage · Sales experience relevant · Able to work 24/7 shifts and have own transport / vehicle is compulsory · People orientated and Team player · Able to work under pressure and in a fast paced environment · Self-motivated and able to adapt in a dynamic environment Competencies: · Problem analysis and problem solving · Customer service orientation · Accuracy and attention to detail · Adaptability · Patience and stress tolerance · Verbal and written communication · Listen skills · Data gathering · Initiative

IT Support Analyst - Claremont Temporary Post Month to month basis Overall Function · Under general supervision, monitors, operates and maintains hardware, software and networks for a national computing platform primarily telephonic support using remote management and other collaboration tools. Configures, assembles and installs computers and/or peripheral equipment. · Provide technical support for all IT service interruptions including but not limited to printer routings, power outages, wiring problems and malfunctioning hardware. · Escalate complex problems to expedite resolution. · Upgrades, modifies and replaces hardware, software and network components. Creating and maintaining user login accounts. · Keep abreast of operational support technologies, industry trends, RI Group standards, and ensure these are adhered to. Responsibilities Providing technical support, resolving incidents via telephone and email. Supporting users remotely using remote management and other collaboration tools. Maintaining a high degree of customer service for all support queries and adhering to all service management principles. Taking ownership of user problems and being pro-active when dealing with user issues. Logging all incidents on the service desk toolset (ServiceNow). Responding to incidents raised by end users and assisting with the resolution of any hardware or software related problems including but not limited to desktops, laptops, telephony, mobile devices and printers. Maintain incident history on service desk toolset of any software or hardware problems detected. Supporting users in the use of computer equipment by providing appropriate training and guidance. Escalating more complex calls to the relevant IT Support colleague. Troubleshoot network connectivity for all business units · Keep abreast of operational support technologies, industry trends, Group standards, and ensure these are adhered to. Qualifications and/or Experience Matric IT Tertiary Qualification essential Microsoft Server Networking (Cisco or other) ITIL (Advantageous) Minimum 3 years proven experience in similar role Relevant Microsoft Server and related technologies Server and end user support technologies, software and hardware Knowledge of major networking components, network operating systems, Network protocols (TCP/IP) an advantage · Google Apps (Advantageous) Additional Information · Competency assessment will be done · 2-3 contactable references required · Start Date: ASAP · Full CV, ID & qualifications to be sent · Criminal and ITC clearance essential (checks will be done) Email: Subject/Reference: IT Support Analyst

IT Support Analyst Internship - Claremont Overall Function · Under general supervision, monitors, operates and maintains hardware, software and networks for a national computing platform primarily telephonic support using remote management and other collaboration tools. Configures, assembles and installs computers and/or peripheral equipment. · Provide technical support for all IT service interruptions including but not limited to printer routings, power outages, wiring problems and malfunctioning hardware. · Escalate complex problems to expedite resolution. · Upgrades, modifies and replaces hardware, software and network components. Creating and maintaining user login accounts. · Keep abreast of operational support technologies, industry trends, RI Group standards, and ensure these are adhered to. Responsibilities Providing technical support, resolving incidents via telephone and email. Supporting users remotely using remote management and other collaboration tools. Maintaining a high degree of customer service for all support queries and adhering to all service management principles. Taking ownership of user problems and being pro-active when dealing with user issues. Logging all incidents on the service desk toolset (ServiceNow). Responding to incidents raised by end users and assisting with the resolution of any hardware or software related problems including but not limited to desktops, laptops, telephony, mobile devices and printers. Maintain incident history on service desk toolset of any software or hardware problems detected. Supporting users in the use of computer equipment by providing appropriate training and guidance. Escalating more complex calls to the relevant IT Support colleague. Troubleshoot network connectivity for all business units · Keep abreast of operational support technologies, industry trends, Group standards, and ensure these are adhered to. Qualifications Matric IT Tertiary Qualification essential Microsoft Server Networking (Cisco or other) ITIL (Advantageous) Additional Information · Competency assessment will be done · 2-3 contactable references required · Start Date: ASAP · Full CV, ID, qualifications and academic results to be sent · Criminal and ITC clearance essential (checks will be done) Email: Subject/Reference: IT Support Analyst

Kindly take note that the following vacancy is for a Logistics Provider and the incumbent will be required to travel to all sites including customer sites in the Cape Town area. RESPONSIBILITIES 1. Maintain IT Operating Environment Understand requirements and recommend suitable solutions Implement solutions including installation of hardware, software, communications and office automation Improve quality and ensure consistent and timely resolution of incidents and implement necessary steps to prevent future incidents Perform operational specific tasks, e.g. doing regular backups, network security and network monitoring Perform checks and manage software and OS deployed to ensure valid licenses in place 2. Provide Technical Support Provide network support, first and second line desktop support Provide user assistance Software and hardware trouble shooting  Provide office peripheral support e.g. printer & scanner support  Installation of personal computers (PC) and notebooks 3. Maintain Computer Network Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software and all configurations Perform data backups and disaster recovery operations  Configure, monitor, and maintain email applications and virus protection software 4. Monitor Performance of Systems Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future 5. Ensure and Maintain Network Security  Plan, coordinate and implement network security measure to protect data, software and hardware Design, configure and test computer hardware, networking software and operating system software Ensure suitable access and password controls 6. Solve User Problems Confer with network users on how to solve existing system problems Diagnose, troubleshoot and resolve hardware, software or other network and system problems and replace defective components when necessary REQUIREMENTS 1. Academic Qualification(s)  National Senior Certificate or equivalent  Relevant IT qualifications (A+, N+, Microsoft, MCSE, Linux) are advantageous Code B plus reliable own transport 2. Relevant Competencies and Knowledge Active directory support Server, PC, Printer, Scanner installation & configuration Desktop OS (Windows OS, Linux) installation and support Anti-Virus and Anti-Spam product knowledge is a must Knowledge of Transmission Control Protocol (TCP) / Internet Protocol (IP) Ability to setup connectivity solutions such as ADSL, 3G and WLAN Microsoft Office application installation and support experience is essential Security/Network expertise will be an advantage IMPORTANT NOTE Applications may be sent by email to: by no later than 15 Jan . Candidates not contacted by 01st February  should consider their applications not successful.

Kindly take note that the following vacancy is for a Logistics Provider and the incumbent will be required to travel to all sites including customer sites in the Gauteng area. RESPONSIBILITIES 1. Maintain IT Operating Environment  Understand requirements and recommend suitable solutions  Implement solutions including installation of hardware, software, communications and office automation Improve quality and ensure consistent and timely resolution of incidents and implement necessary steps to prevent future incidents Perform operational specific tasks, e.g. doing regular backups, network security and network monitoring Perform checks and manage software and OS deployed to ensure valid licenses in place 2. Provide Technical Support Provide network support, first and second line desktop support Provide user assistance Software and hardware trouble shooting Provide office peripheral support e.g. printer & scanner support  Installation of personal computers (PC) and notebooks 3. Maintain Computer Network Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software and all configurations Perform data backups and disaster recovery operations Configure, monitor, and maintain email applications and virus protection software 4. Monitor Performance of Systems Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future 5. Ensure and Maintain Network Security Plan, coordinate and implement network security measure to protect data, software and hardware Design, configure and test computer hardware, networking software and operating system software Ensure suitable access and password controls 6. Solve User Problems Confer with network users on how to solve existing system problems Diagnose, troubleshoot and resolve hardware, software or other network and system problems and replace defective components when necessary REQUIREMENTS 1. Academic Qualification(s)  National Senior Certificate or equivalent Relevant IT qualifications (A+, N+, Microsoft, MCSE, Linux) are advantageous  Code B plus reliable own transport 2. Relevant Competencies and Knowledge Active directory support Server, PC, Printer, Scanner installation & configuration Desktop OS (Windows OS, Linux) installation and support Anti-Virus and Anti-Spam product knowledge is a must Knowledge of Transmission Control Protocol (TCP) / Internet Protocol (IP) Ability to setup connectivity solutions such as ADSL, 3G and WLAN Microsoft Office application installation and support experience is essential Security/Network expertise will be an advantage IMPORTANT NOTE Applications may be sent by email to: by no later than 15 Jan . Candidates not contacted by 01st February  should consider their applications not successful.

My corporate client based in Parktown is currently looking for an IT Operations Manager (in a service desk environment) that will be accountable for the day- to –day running of IT operations, in the JHB office, as defined below. This includes the planning, leading, organizing and controlling of first and second line staff and support issues as well as vendor management for vendors directly affecting the Operations department. Qualifications and Experience: A relevant technical qualification and ITIL v3 Foundation certification IT Diploma or IT Degree advantageous A minimum of 2 – 4 years’ experience managing a technical team in a Service Desk environment Previous experience in performing performance appraisals with team Previous experience in selection of team members process Previous technical experience in desk side user support including hardware and software troubleshooting. Key Responsibilieties: Supervising the business units operational abilities, such as Service Desk, Escalation Support and Technical ability Managing the staff providing the services or IT Support including scheduling, coaching, performance management and career guidance and training as needed Conforming to the highest possible level of Client Service and to provide this within the opening and closing times and in line with policies and procedures Ensuring all calls logged especially open, pending and long outstanding calls are managed effectively using the call logging system. Attending to queries from smaller offices in terms of multifunction devices Manage SLA’s with vendors directly related to the IT Operations team and manage the vendor relationships with these vendors Manage Escalation team (2nd level support) which include the following: Application escalations, testing and problem management 2nd level Application support as well as other related tasks Responsible for day to day problem management, investigation as well as identifying possible trends caused from application related issues and finding the root cause and resolving this in accordance with ITIL Problem Management Guidance. Interpersonal Skills: Strong leadership, communication and people skills Personal effectiveness and a high level of self-management Ability to communicate confidently with all levels of staff Ability to use their own initiative and be pro active Excellent problem solving skills and a sense of urgency Please contact us to apply.