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IT Support Analyst Internship - Claremont Overall Function · Under general supervision, monitors, operates and maintains hardware, software and networks for a national computing platform primarily telephonic support using remote management and other collaboration tools. Configures, assembles and installs computers and/or peripheral equipment. · Provide technical support for all IT service interruptions including but not limited to printer routings, power outages, wiring problems and malfunctioning hardware. · Escalate complex problems to expedite resolution. · Upgrades, modifies and replaces hardware, software and network components. Creating and maintaining user login accounts. · Keep abreast of operational support technologies, industry trends, RI Group standards, and ensure these are adhered to. Responsibilities Providing technical support, resolving incidents via telephone and email. Supporting users remotely using remote management and other collaboration tools. Maintaining a high degree of customer service for all support queries and adhering to all service management principles. Taking ownership of user problems and being pro-active when dealing with user issues. Logging all incidents on the service desk toolset (ServiceNow). Responding to incidents raised by end users and assisting with the resolution of any hardware or software related problems including but not limited to desktops, laptops, telephony, mobile devices and printers. Maintain incident history on service desk toolset of any software or hardware problems detected. Supporting users in the use of computer equipment by providing appropriate training and guidance. Escalating more complex calls to the relevant IT Support colleague. Troubleshoot network connectivity for all business units · Keep abreast of operational support technologies, industry trends, Group standards, and ensure these are adhered to. Qualifications Matric IT Tertiary Qualification essential Microsoft Server Networking (Cisco or other) ITIL (Advantageous) Additional Information · Competency assessment will be done · 2-3 contactable references required · Start Date: ASAP · Full CV, ID, qualifications and academic results to be sent · Criminal and ITC clearance essential (checks will be done) Email: Subject/Reference: IT Support Analyst

IT Support Analyst - Claremont Temporary Post Month to month basis Overall Function · Under general supervision, monitors, operates and maintains hardware, software and networks for a national computing platform primarily telephonic support using remote management and other collaboration tools. Configures, assembles and installs computers and/or peripheral equipment. · Provide technical support for all IT service interruptions including but not limited to printer routings, power outages, wiring problems and malfunctioning hardware. · Escalate complex problems to expedite resolution. · Upgrades, modifies and replaces hardware, software and network components. Creating and maintaining user login accounts. · Keep abreast of operational support technologies, industry trends, RI Group standards, and ensure these are adhered to. Responsibilities Providing technical support, resolving incidents via telephone and email. Supporting users remotely using remote management and other collaboration tools. Maintaining a high degree of customer service for all support queries and adhering to all service management principles. Taking ownership of user problems and being pro-active when dealing with user issues. Logging all incidents on the service desk toolset (ServiceNow). Responding to incidents raised by end users and assisting with the resolution of any hardware or software related problems including but not limited to desktops, laptops, telephony, mobile devices and printers. Maintain incident history on service desk toolset of any software or hardware problems detected. Supporting users in the use of computer equipment by providing appropriate training and guidance. Escalating more complex calls to the relevant IT Support colleague. Troubleshoot network connectivity for all business units · Keep abreast of operational support technologies, industry trends, Group standards, and ensure these are adhered to. Qualifications and/or Experience Matric IT Tertiary Qualification essential Microsoft Server Networking (Cisco or other) ITIL (Advantageous) Minimum 3 years proven experience in similar role Relevant Microsoft Server and related technologies Server and end user support technologies, software and hardware Knowledge of major networking components, network operating systems, Network protocols (TCP/IP) an advantage · Google Apps (Advantageous) Additional Information · Competency assessment will be done · 2-3 contactable references required · Start Date: ASAP · Full CV, ID & qualifications to be sent · Criminal and ITC clearance essential (checks will be done) Email: Subject/Reference: IT Support Analyst

Looking for a Network Engineer for a Travel Company   Previous experience and qualifications required: Matric Service desk experience   Knowledge of: Windows Server Linux Server Desktop Operating Systems Cisco Routers Firewalls and Network Security SQL Servers IP Networks   Duties: Configure Firewalls and other Security devices   Ability to find to find strategies that will protect internal users from outside threats that include viruses, hackers etc. The ability to implement new systems, troubleshoot and repairing Network issues  Install and Configure Routers and Switches in order to meet the business requirements Install and Configure Servers  Engineer new solutions with regards to Networks in order meet the challenges experienced by the business Monitor performance stats

Responsibilities: Responsible for the administration of a large complex system/network infrastructure. Ensuring production machines are available. Responsible for the installation, configuration, and maintenance of the Server and Storage Infrastructure. Systems and Applications include, but are not limited to, HP Storage Area Network, UNIX/Linux and Windows-based OS and SQL Databases, and external web servers. Installs and configures Windows, Unix, and Linux fileservers and departments' desktops. Test, debug and check for program efficiency. Maintains system backups and software. Maintains and expands knowledge of computer software and hardware, as well as computing standards and environments, system administration, file, and software security of desktop and Unix network systems. Manages operation of LAN printers and other network devices. Manages remote-access devices to departmental services. Experience with infrastructure design and network documentation. Analyzes and interprets IT departmental applications at all levels. Determines appropriate hardware enhancements and software requirements to make systems operational. Provides technical advice and statistical analysis to Head of IT. Configure computer systems (servers and workstations) for security, interactive use, efficiency, cost effectiveness, and growth. Develop and maintain policies and procedures in regards to configurations, installations and systems for IT staff. Responsible for ensuring department adheres to software licensing requirements. Manage infrastructure projects as assigned by the Head of IT. Maintain and support department network security infrastructure. Integrate systems security best practices throughout the system infrastructure. Implement appropriate access restrictions (ACL's), firewall rule sets and other controls that meet user and policy requirements. Perform audits to identify network hardware / software that do not meet security standards. Help troubleshoot network issues, support cross-organizational efforts, take part in on-call duties and respond to critical situations. Resolving critical system issues on a 24X7 basis including notification, escalation and co-ordination across organizations and government agencies. Inform Network administrators, Help Desk Members, and Developers appraised of infrastructure changes. Needs to have change control experience and experience with implementing change control systems. Providing Systems Administration for a broad scope of different technologies (approximately 25 Windows Servers, 5 Linux Servers, as well as Web Servers, SAN, Cisco firewalls, and switches. Maintaining the operating system and utility software on all network computer platforms (Windows domain, Windows Server , tape backup, Active Directory, Group Policy, Linux/Unix servers, etc.) by analyzing, designing, installing, scripting, testing and documenting new functionality. Troubleshooting various parts of the architecture in the event of system failures Planning, testing, and executing upgrades as necessary to maintain support or improve functionality in a high availability environment (including Linux and Windows servers, web servers,, certificate authorities, firewalls, etc). Using LDAP Directory to store and manage PowerShell to automate the execution of tasks as needed Providing input to and supporting new client initiatives such as enhancing system audit capabilities; enhancing and developing intrusion prevention and detection; vulnerability scanning; Network operating systems upgrades; patch management functionality And or any other responsibilities as assigned by management Please contact us for application instructions.