Application support

IT Application Support Analyst National IT Company is looking for an Application Support Analyst to join their Development and Integration Team. Requirements: IT Qualification in Software Development / Systems or infrastructure is essential. Software development experience is advantageous. Good telephone manner. Good client Services skills. Responsibility: Duties: 1st Line Client Support (Telephonic Support) addressing and Liaising with client issues and queries. Liaise with Developers, Project Managers and users to ensure that both business and technical requirements are achieved. Salary is R14 000 ctc per month Send CV to info@performitpersonnel.co.za Salary: R14000 Job Reference #: ASA333 Consultant Name: Damian Sin Hidge

East LondonInstituting corrective actions by completing accurate and complete Jira Project tickets and ensuring developers understand fully what changes are to be carried outEffective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding callsAssist and guide organizations to achieve maximum profit and improved controls in a highly competitive marketDeconstruct client issues and analyse the various solutions in all regions, via various communication channelsEscalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s)Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queriesRender functional support to the customer via telephonic, email, Skype and Team ViewerQualifications:Relevant tertiary qualifications BSc/ BCom in Computers Science or related.

JUNIOR APPLICATIONS SUPPORT CONSULTANT / EAST LONDON – Must be willing to travel nationally - Ensure you use the "JOB TITLE" as a reference when applying.  PLEASE NOTE: this is not a technical IT support role / It is ERP / Application / Business Support to our clients; client base in the Automotive Parts industry Minimum Requirements/Qualifications: BCom or degree in Information Systems would be advantageous Knowledge and prior experience in accounting systems is highly recommended Knowledge of databases and application development environments Minimum of 1-year experience in similar position Analytical and problem-solving skills Exceptional communication and people skills Valid Driver’s Licence Duties The successful applicant will be responsible for the implementation and support of custom designed software specifically for the motor spares retail & distribution market. Institute corrective actions by completing accurate and complete Jira Project tickets and ensuring developers understand fully what changes are to be carried out Effective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding calls Assist and guide organizations to achieve maximum profit and improved controls in a highly competitive market Deconstruct client issues and analyse the various solutions in all regions, via various communication channels Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s) Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queries Render functional support to the customer via telephonic, email, Skype and Team Viewer Salary – Market related Application Process: Online applications will receive preference, include certifications, alternatively e-mail CV and Certifications & Head and Shoulder photo to Solutions@workafrica.co.za and use “ JUNIOR APPLICATION SUPPORT CONSULTANT ” as a reference in the Subject field. Closing date for applications 4th December 2020. If you don’t hear from us within 3 weeks, consider your application unsuccessful.   Additional Info: 1 to 5 years Salary: RNegotiable Job Reference #: 2231699524

Junior Application Support Consultant Contract Type Permanent Salary R8000 to R10000 Location East London, Eastern Cape, South Africa; Johannesburg, Gauteng, South Africa PLEASE NOTE!!!!!: this is not a technical IT/hardware support role / It is ERP / Application / Business Support. Job Functions Information Technology,Support Industries Call Centre & Helpdesk,ICT - Information & Communications Technology Specification The successful applicant will be responsible for the implementation and support of custom designed business / ERP software specifically for the motor spares retail & distribution market. •Instituting corrective actions by completing accurate and complete Project tickets and ensuring developers understand fully what changes are to be carried out •Effective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding calls •Assist and guide organizations to achieve maximum profit and improved controls in a highly competitive market •Deconstruct client issues and analyse the various solutions in all regions, via various communication channels •Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s) •Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queries •Render functional support to the customer via telephonic, email, Skype and Team Viewer Requirements BCom or degree in Information Systems •Knowledge and prior experience in accounting systems is highly recommended •Knowledge of databases and application development environments •Minimum of 1-year experience in similar position •Analytical and problem-solving skills •Exceptional communication and people skills •Valid Driver’s Licence •Willingness to travel nationally when required Job Closing Date Send c.v's to nerisha.arivu@outlook.com

IT Application Support Analyst National IT Company is looking for an Application Support Analyst to join their Development and Integration Team. Requirements: IT Qualification in Software Development / Systems or infrastructure is essential. Software development experience is advantageous. Good telephone manner. Good client Services skills. Responsibility: Duties: 1st Line Client Support (Telephonic Support) addressing and Liaising with client issues and queries. Liaise with Developers, Project Managers and users to ensure that both business and technical requirements are achieved. Salary is R14 000 ctc per month Send CV to info@performitpersonnel.co.za Salary: R14000 Job Reference #: IASA001 Consultant Name: Damian Sin Hidge

Establish manufacturing company has perm position ND or Degree IT 3 yrs Oracle experience is Needed Provide business support Asssist with Projects Assist with developing Oracle Training material Northern sub

Support Engineer - Centurion. My client is looking for a candidate to join their team in Centurion. The ideal candidate will have an MCSE qualification and 2+ years "Desktop and Microsoft Server Support". Please contact us for application instructions.

Our Client is seeking to employ a PLC Programmer with experience within the Automotive Industry that resides in/around PE.   Salary: Rk CTC Requirements:  NDip Electrical Engineering PLC Progrmming experience within Automotive Industry Siemens S7 experience Understanding and knowledge of PLC and HMI’s Interpersonal Skills Ability to work independently as well as in a team Knowledge of analytical and problem-solving skills   Responsibilities: Using control descriptions, electrical schematics and drawings, creating PLC/HMI code for control of various electro-mechanic systems Assist field engineers and technicians with start-up and troubleshooting of applied programming Work with engineering team to develop electrical, instrumentation and controls products and systems to satisfy unique customer specifications, contracts and new business development Support design and shop building of machines control systems Submit status reports to management on progress of assigned projects Develop technical documentation for review and submittal to customers Participate as necessary in equipment tests, assembly, installation and set-up activities to ensure components and systems are conforming to engineering design standards and customer specifications Program troubleshooting, problem identification and resolution Estimate engineering time, material costs and resources required for proposed projects Providing field support for equipment

Your client responsibilities Participate in assurance engagements and executing the work plan - Work effectively as a team member, sharing responsibility, providing support, maintaining communication and updating senior team members on progress - Help prepare for meetings with target management teams, and participate in these meetings - Assist in preparing reports and schedules that will be delivered to clients and other parties - Develop and maintain productive working relationships with client personnel - Build strong internal relationships within EY Assurance and across other services Your people responsibilities - Contribute to people initiatives, including recruiting and retaining assurance professionals - Maintain an educational program to continually develop personal skills of staff - Understand and follow workplace policies and procedures

VACANCY:  IT APPLICATION & SUPPORT CONSULTANT (Durban)   International group are looking for an experienced IT APPLICATION & SUPPORT CONSULTANT professional.   REQUIREMENTS:   1.     Matric 2.    3 year tertiary IT qualification (National Diploma or Degree) 3.    Microsoft Accreditation 4.    5 years + experience 5.    Thorough understanding of MIS 6.    Knowledge of ERP’s systems   PACKAGE:   R to R (CTC) Medical Aid Provident Cellphone allowance Meal Allowance   Please email your CV in MS-WORD format to:  with the reference ITSUPPORT in the subjectline  

Renowned IT Company is looking for an experienced Senior Software Support Consultant. The successful applicant will be responsible for the implementation and support of custom designed software specifically for the motor spares retail & distribution market. Working closely with various team members to improve customer service skills, use and enhance support tools, learn effective troubleshooting techniques, and increase system knowledge Requirements B Com / Information System or similar qualification Knowledge and /or exposure to IT/Accounting systems will be an added advantage Minimum of 5 years’ experience in similar position will be advantageous Analytical and problem-solving skills Strong coaching and mentoring skills Exceptional communication and people skills Valid driver’s license is essential Willingness to travel nationally An understanding of the software development environment will be an added advantage Responsibility: Duties: Instituting corrective actions by completing accurate and complete Jira Project tickets and ensuring developers understand fully what changes are to be carried out Supply ongoing applicable system training to fellow Service Desk consultants when required to do so and supply signed-off training sheets Supply availability and assist consultants with applicable calls escalated to yourself Active involvement in managing two-way communication between ourselves and the relevant Account Managers Providing application support to users - Answer, resolve, and log in-bound customer calls, identify issues and provide suggestions and long-term resolutions Investigate and analyze system issues to determine cause of issues and appropriate corrective action Provide clear, professional, informative and appropriate communication to colleagues, customers, suppliers via telephonic, email, Skype and Team Viewer Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queries Deconstruct client issues and analyze the various solutions via various communication channels Salary is market related Send cv to info@performitpersonnel.co.za Salary: Rnegotiable Job Reference #: SSSC001 Consultant Name: Damian Sin Hidge

My client based in Bellville is currently looking for 2 x Application Specialist / System Support (Pharmaceutical Solutions) resources to join them on a permanent basis   A dynamic and fast growing IT Business Solutions Company specializing in Pharmaceutical Solutions, are looking for additional Application Specialist / System Support consultants with thorough retail experience, to support our existing customers. If you have a formal IT qualification, and meet the criteria below, then this job is for you. South African Citizens ONLY.   MAIN PURPOSE OF THE JOB: To plan, manage and support tactical IT projects and perform all support activities within the specified wholesaler area.     TASK INFORMATION To plan and manage all activities within the area of technology and within his/her responsibility ·      Monitor and control allocated human and material resources ·      Manage re-active tasks ·      Planning, managing and controlling tactical projects within the specified environment ·      Managing Third-Party software releases ·      Software configuration ·      Manage project dependencies, team and stakeholder relationships as it relates to the project ·      Co-ordinate and integrate activities across multiple functional lines ·      Provide back-up to relevant managers To ensure timely and effective communication with the project  team, the project stakeholders and the business support users ·      Liaise with other managers within the ICT functions and within the business ·      Manage user expectations through regular communication with the user group To effectively manage the day to day IT operations within the specified area ·      Create procurement orders and change requests ·      Follow-up of procurement orders and change requests ·      Monitoring and following up of all open service desk calls ·      Identify and resolve any support call trends ·      Handle any relevant support issues ·      User Support in the specified area ·      2nd Level Support for specified area; support for 1st level support on service desk ·      Train 1st level support To efficiently manage vendor relationships  and deliverables within the    specified IT environment ·      Investigate new technologies within the specified area ·      Manage software bug list with vendors ·      Vendor call management ·      Manage SLA with vendors ·      Schedule change requests with vendors   REPORT STRUCTURE ·      Report to the IT Systems Manager   JOB RELATED EXPERIENCE ·      5 years Experience within an IT support position - Essential ·      3 Years Experience in a Retail / Wholesaler industry - Essential ·      3 Years Experience in a Pharmaceutical industry and systems    FORMAL QUALIFICATION ·      IT related Diploma / Degree - Essential   ESSENTIAL JOB RELATED KNOWLEDGE ·      5 years Broadly skilled in information and communication technology ·      5 years Knowledge of all stages of systems development from specification to implementation ·      Change management ·      Minimum 3 years experience in supporting or working with a Dispensing Management Solution    DESIRABLE JOB RELATED KNOWLEDGE   ·      Exposure to vendor management ·      Exposure to Project Management ·      Software development Background   REQUIRED SKILLS ·      Problem solving skills ·      Interpersonal skills ·      Communication skills ·      MS Office suite ·      MS Project ·      MS SQL ·      Project Management - DESIRABLE   If you meet these requirement please submit your cv and a recruiter will be in contact if you have been shortlisted  

We are looking for an experienced Sharepoint specialist to join our Configuration and Support team. You will work closely with the DevOps team to provide operational, maintenance, security and governance support for the SharePoint infrastructure. Responsibility: • All aspects of the design, architecture, development, deployment, operations, administration, governance, training and support of key SharePoint institutional solutions • Close collaboration with the DevOps-Team • Migration of institutional SharePoint on-premises solutions to SharePoint Online, in line with changing business and technological requirements. • Closely collaborating with stakeholders, users, IT-partners and external partners to analyse, determine and refine institutional processes and business goals related to SharePoint solution opportunities • Analysing and understanding business requirements • Designing and implementating complex Enterprise Content Management (ECM)- and Web Content Management (WCM) solutions, e.g. file plan classification, content organiser rules, workflow, content types, term sets, managed metadata and taxonomy, following platform best practices to accommodate identified institutional and governance requirements and maximise search capability; • Designing and implementing SharePoint Business Intelligence and Reporting Solutions • Creating branding and page layouts (master pages & CSS) for Institutional ECM- and Business Intelligence solutions • Configuring content search web parts and developing workflows • Designing and building InfoPath form solution • SharePoint Application Management: Managing web applications, site collections, external service connections, application security, search administration, workflow • Shared Services Administration: User Profile Service, Search, Excel Services Settings, Audiences, SharePoint Usage Reporting, Managed Metadata Services, Application Catalogue • Providing expert user support and guidance • Providing training and documentation • Driving SharePoint best practice implementation for consistency and effectiveness, compliance, records management- and audit requirements Requirements: • A Degree in Information Technology (or related field such as Information Science or Engineering), or a 3 year National Diploma in Information Technology. • Microsoft SharePoint Certification, validating technical expertise. • 5 Years demonstrable SharePoint experience (including work at a senior level), in an organisation with an enterprise-class IT infrastructure. OR • National Senior Certificate that meets Diploma Requirements; • Microsoft Certified Solutions Expert (MCSE)-, or • Microsoft Certified Solutions Developer (MCSD) Certification, or • Microsoft Certification for a number of exams, which form part of MCSE or • MCSD expert-level Certification Programs. • 5 Years demonstrable SharePoint experience (including work at a senior level), in an enterprise-class IT infrastructure organisation. • IT support experience and ability to provide technical and end-user support • PLUS • Experience with SharePoint Designer, InfoPath, Visual Studio, Windows Server, SQL Server, IIS, Windows Client • Experience developing deployment scripts to automate the deployment for SharePoint solutions • Microsoft Excel- and SQL database concepts with Excel Services-, PowerView-, PowerPivot-, SQL Server Reporting Services (SSRS) experience • Programming experience in HTML5, CSS, JavaScript or similar technologies • Strong problem solving, analytical skills. The ability to analyse complex processes and solve problems in a logical way, and strategic thinking • Experience working with different functional groups and stakeholders at the same time Salary: R40 000 Job Reference #: NBS165 Consultant Name: Hanlie Van Der Vyver

JUNIOR SALES & ISP SUPPORT TECH required for IT Consulting Company in East London. Purpose of Job: To market and grow existing client base by signing on new clients for the various internet packages (predominantly fibre)/products, via telephone/social media and flyers. Minimum Requirements/Qualifications: Matric/Grade 12 Highly proficient in Microsoft Office Experience with Fibre, LTE, ADSL, VoIP sales & support Further qualification in IT/Marketing (advantageous) Valid Code 08 Drivers license Behavioural Competency Strong Customer Relations Passion for sales Self-Driven Duties Marketing through social media platforms/flyers Email hosting sales & Support (cpanel/G Suite/O365) Intermediate TCP/IP understanding Installing & Configuring routers/modems Client application process Client connection process Control of Client accounts – following up on non-payments/blocking of services for non-payments Technical support Salary – Basic salary of R3,000 + Commission on sales Application Process: Online applications will receive preference, include certifications, alternatively e-mail CV and Certifications to Solutions@workafrica.co.za and use the Job Title as a reference in the Subject field. If you don’t hear from us within 2 weeks, consider your application unsuccessful. Additional Info: 1 to 2 years Salary: RR3000 Job Reference #: 3490472401

My client based in Bellville is looking for Desktop Support Technician to join them on contract for 3 months, To start ASAP /Immediately. Rates NEG   JOB PURPOSE: To provide a world class desktop support service to all company employees by resolving both incidents and requests that fall within the End User Computing space.                    KEY OUTCOMES The following outcomes will be expected to be achieved by the Desktop Support Manager.   ·       Responsible for operating system (Windows XP), business application and general desktop hardware & software support ·       Business application readiness testing & testing the impact of new Windows software (e.g. Vista, Office ,  Internet Explorer) and other PC-based systems (new versions of Anti-virus software, Adobe Reader, etc.) ·       Installations and monitoring of desktops & notebooks using automated tools (e.g. WinInstall) & scripting ·       Receiving, logging, analysing and resolving workstation-related problems effectively and efficiently. ·       Taking ownership of problems and ensure resolution directly or by liaising with the applicable support teams. ·       Responsible to maintain a configuration register of assets, licenses & general documentation of the workstation environment. o   Complete infrastructure-related projects as assigned to you from time-to-time.   QUALIFICATIONS AND EXPERIENCE ·       Grade 12 ·       At least 2 years relevant experience in an IT Desktop support environment ·       Experience of networks & TCP/IP and Active Directory will be an advantage ·       MCSE qualification and scripting knowledge will be an advantage   COMPETENCIES   ·       Stress Tolerance ·       Performance Driven ·       Building and maintaining relationships ·       Teamwork/ability to function independently ·       Communication Skills ·       Adaptability ·       Attention to detail ·       Planning and organising   ATTRIBUTES ·       Positive, enthusiastic  attitude ·       Honesty, integrity and respect ·      Ability to co-operate and thrive both within an independent  and  team environment

JUNIOR SUPPORT CONSULTANT / EAST LONDON – Must be willing to travel nationally - Ensure you use "PVT SD EL" as a reference in the subject field of your e-mail when applying. Minimum Requirements/Qualifications: BCom or degree in Information Systems would be advantageous Knowledge and prior experience in accounting systems is highly recommended Knowledge of databases and application development environments Minimum of 1-year experience in similar position Analytical and problem-solving skills Exceptional communication and people skills Valid Driver’s Licence Duties The successful applicant will be responsible for the implementation and support of custom designed software specifically for the motor spares retail & distribution market. Institute corrective actions by completing accurate and complete Jira Project tickets and ensuring developers understand fully what changes are to be carried out Effective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding calls Assist and guide organizations to achieve maximum profit and improved controls in a highly competitive market Deconstruct client issues and analyse the various solutions in all regions, via various communication channels Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s) Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queries Render functional support to the customer via telephonic, email, Skype and Team Viewer Salary – Market related Application Process: Online applications will receive preference, include certifications, alternatively e-mail CV and Certifications & Head and Shoulder photo to Solutions@workafrica.co.za and use “ PVT SD EL ” as a reference in the Subject field. Closing date for applications 20th October 2020. If you don’t hear from us within 3 weeks, consider your application unsuccessful.   Additional Info: 1 to 5 years Salary: RNegotiable Job Reference #: 2231699524

Our client is currently seeking to recruit a Network Support Engineer. KEY PERFORMANCE AREAS General Install new or rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage etc. in accordance with standards and projects or operational requirements Install and configure systems across Windows, Linux and all associated configuration with external systems Install and provide configuration management for and troubleshoot local and wide area networks Manage Client network hardware and equipment as required; including routers, switches, servers, storage switches and workstations and their associated operating systems and/or software Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups Review, recommend and implement security requirements for all systems on the network, conduct research and maintain a broad knowledge of current and emerging state-of-the-art computer / network systems technologies, architectures, services, protocols and standards Contribute to and maintain system standards documentation Support for the storage area network Support of network management procedures and processes Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as and when necessary Upgrade and configure system software that support applications or per project/operational needs Perform periodic performance reporting to support capacity planning Perform ongoing performance tuning, hardware upgrades, and resource optimisation as required. Configure CPU, memory, and disk partitions as required Maintain data centre environmental and monitoring equipment Participate in appropriate change planning meetings and prepare necessary documentation for appropriate change authorisations Research and recommend, and where possible automate approaches for system administration tasks COMPETENCIES Qualifications Matric IT related certification CCNA certification Specific Skills (Technical): Minimum 4-years Networks (Maintenance & Implementation) experience Sound knowledge of network architecture and protocols (TCP/IP, SSH, SCP, Ethernet) Storage Network experience System Security within the Banking Arena The successful applicant must: Have good verbal and written communication skills Be self-driven and have high energy levels Be organized and assertive Be a logical thinker Be able to work in a team environment by collaborating with others and sharing tools, skills and knowledge Be able to work autonomously and as a Team lead on projects when required Have own reliable car Be able to work standby and after hours when required Send a detailed copy of your CV to bonita(at)recru-it(dot)co(dot)za Should you not be contacted within 7 days, please consider your application as unsuccessful.

Evolution support technician  Kempton park R-R per month neg depending on experience   6 month contract with view of permanent   Grade 12 PECI/ Pastel evolution certification Inhouse pastel evolution support consulting Pastel evolution front end knowledge Basic sql knowledge Basic excel Problem solver Previous experience in evolution consulting Pastel evolution experience essential   Must have a drivers license, a valid passport and must be willing to travel to branches to assist with consulting   REGRET: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED THIS POST IS OPEN TO SOUTH AFRICAN CITIZENS ONLY All CVS must be in MS Word Format... Send your CV to recruitment AT kontak.co.za Note: Relevant experience is required; if you do not possess essentials please do not apply as your application will not be considered Only individuals that meet the requirements and who are consistently meeting the minimum performance criteria in their current role will be considered. If you have not heard from us within 2 weeks from application please consider your application as unsuccessful. To apply email cv to  and quote kr377 in the subject line or fax cv to and quote KR377

SALES & SUPPORT CONSULTANT required for IT Consulting Company in East London. Purpose of Job To market and grow existing client base by signing on new clients for the various internet packages (predominantly fibre)/products, via telephone/social media and flyers. Minimum Requirements/Qualifications: Matric/Grade 12 Further qualification in IT/Marketing (advantageous) Experience in similar environment (advantageous) Valid Code 08 Drivers license Strong Customer Relations Passion for sales Self-Driven Duties Marketing through social media platforms Receive and manage incoming enquiries – both new clients and technical queries Client application process Client connection process Control of Client accounts – following up on non-payments/blocking of services for non-payments Technical support Basic salary of R3,000 + Commission on sales Application Process Online applications will receive preference, include certifications, alternatively e-mail CV and Certifications to Solutions@workafrica.co.za and use the Job Title as a reference in the Subject field. If you don’t hear from us within 2 weeks, consider your application unsuccessful. Additional Info: 1 to 2 years Salary: RR3000 Job Reference #: 3490472401

IT Technician required: IT Support company in Stellenbosch looking for an IT Technician Duties: Telephone, workshop & onsite support & installations General hardware installation & configurations Install, configure, manage and support Microsoft O/S & Office Configurations of networks & network devices, eg ADSL Routers Hardware & software fault finding Virus removals Network Cable& Wireless Installations Personal Skills/Attributes: Good communication skills Ability to work with others Keen and hardworking, Motivated, Punctual, Presentable Quick learner You must have experience in the following areas: Windows XP/Windows7+8 Maintenance, management, troubleshooting & Installation. Sever Maintenance, management, troubleshooting & Installation. Network Protocols & Switching, routing and L3 switch management. NAS & RAID Levels Maintenance, management, troubleshooting & Installation/ Backup procedures Wireless configuration & management.    Requirements:    Matric Minimum 2 years RELEVANT experience Good inter-personal skills, communicate fluently and confidently internally and externally Fluent in Afrikaans & English languages   Application:    This position is not suitable for candidates without the relevant work experience. Submitted CV's which do not include an indication of salary requirement will not be considered No response within 14 days of submitting a CV is an indication that your application has been unsuccessful Please reply with CV attachment

IT SUPPORT TECHNICIAN - EAST LONDON Requirements: Matric/Grade 12 A+ N+ (MCSE advantageous) Minimum of 5 years relevant working experience Computer, Network (LAN, WLAN & WAN), Printer & Server experience (ISP, VOIP & CCTV experience advantageous) Drivers license essential Customer Service skills essential   Duties: Telephonic, remote and on-site support Computer/Server hardware and software support Network, telecoms and CCTV installations Take ownership of incidents/requests, projects and installations from start to finish Designing, quoting, procuring and deploying IT Solutions Salary - market related Application process: Online applications will receive preference, please include a head and shoulder photo, alternatively e-mail your CV with all qualifications, ID & Drivers to Solutions@workafrica.co.za, using the job title as a reference in the subject field. If you don't hear from us within 2 weeks, please consider your application unsuccessful.   Additional Info: 5 to 10 years Salary: RR15000 Job Reference #: 447179959

IT SUPPORT TECHNICIAN - EAST LONDON Requirements: Matric/Grade 12 A+ N+ (MCSE advantageous) Minimum of 5 years relevant working experience Computer, Network (LAN, WLAN & WAN), Printer & Server experience (ISP, VOIP & CCTV experience advantageous) Drivers license essential Customer Service skills essential   Duties: Telephonic, remote and on-site support Computer/Server hardware and software support Network, telecoms and CCTV installations Take ownership of incidents/requests, projects and installations from start to finish Designing, quoting, procuring and deploying IT Solutions Salary - market related Application process: Online applications will receive preference, please include a head and shoulder photo, alternatively e-mail your CV with all qualifications, ID & Drivers to Solutions@workafrica.co.za, using the job title as a reference in the subject field. If you don't hear from us within 2 weeks, please consider your application unsuccessful.   Additional Info: 5 to 10 years Salary: RR15000 Job Reference #: 447179959 Consultant Name: Claire O'Reilly

HELPDESK AGENT/ CUSTOMER SUPPORT CENTER REPRESENTATIVE (1ST LINE IT SUPPORT) (This is strictly an employment equity position) R PM CENTURY CITY NO SHIFTS!!!! - MON to FRI 8am to 5pm A leading brand in office automation and printers has achieved high levels of success partly due to their commitment to ensure excellent customer service and back up. Their sales agreement stipulates “Our professional help desk provides multiple levels of support and our well trained Support Center Representatives are available to assist you, the client, in the supply of consumables/parts, technical support and dispatching of trained technicians when necessary. The Support Center has one objective – to find a solution efficiently and quickly.”   This is a great opportunity to join the Service Desk Center which is a small in and out bound call center where duties include: Answer incoming and dealing with calls to the service desk Log incoming service calls and emails for service request and consumable orders Assign calls to service technicians and follow up ensuring that the call is managed through to closure Respond to email queries or requests Provide accurate quotations to clients for service requests, parts and consumable orders Ensure service calls are logged off on completion of task and accurately recorded on the system Ensure all stakeholders are communicated with regarding the status of their service call Ensure parts requests are captured and followed up Ensure Technicians boot stock is logged off correctly Filing of completed job sheets daily Escalate potential problems to Call Center Manager for immediate action Perform all general admin and record keeping in line with company systems Switchboard relief on an ad hoc basis.   Requirements in order to qualify to apply to this opportunity: Matric Non-smoker Basic understanding of ITIL IT technical support experience (at least to level 1) preferred Help Desk/ Call Centre/Customer Service Desk experience gained in any of the following technical environments: IT /Online Banking/ MWeb or Telkom Internet connection support/ Office Equipment. IT technical support experience preferred Initiative and high customer service ethics Bilingual – Able to communicate in English and Afrikaans   Only Candidates who meet the stipulated requirements and who currently live in the greater area of Cape Town are invited to submit an updated CV to mail to recruitment at salesmark dot co dot za stating your reason for having left your previous place of employment. Supporting documents will be required as well as contactable reference details. Thorough reference and credential checks will be conducted We endeavor to respond to all applications, but due to excessive high volumes of CV’s submitted this is not always logistically possible. Thus if you have not heard from us in within 14 days your application will have been unsuccessful. We thank you for your interests in our advertised position and regret that we were unable to send you a personal reply.

Become a part of the Beer Revolution.  We are a young fast growing start-up with a Beerhouse in Johannesburg and Cape Town. We are looking to expand therefore looking for support for the project management team for our Cape Town office situated on Long Street. Experience in basic accounting, reconciliation and office administration required. Proficiency in Microsoft Office, including Excel is essential. We also use a lot of online tools and programs including Xero, Simple Pay and Google drive. Experience with these programs advantageous. Job Description: Maintaining several records, as well as reports, storing, organizing and managing files Solving clients related issues through telephone or email. Assist with a variety of life management tasks, including running errands, arranging travel Planning and scheduling board meetings, scheduling appointments and preparing presentation materials. Edit and proofread documents as well as record the minutes of meetings. Management of different logs as well as monthly reports working with different software Follow guidelines set by the management in handling faults Reconciliation of the accounting for the different businesses in the group Data capturing when required Monitoring and recording expenditures Offering support services in different areas of the business and different projects Job requirements Excellent written and verbal communication skills in German knowledge is advantageous Good team spirit and able to work well with people Proficient in the Microsoft Word Suite Experience as an administrator an advantage Valid drivers license for executing errands an advantage Meet deadlines successfully Is capable of working under pressure to meet deadlines Good attention to detail, multi-tasking capabilities A desire to show initiative Tertiary education or previous work experience in a similar position required Please reply to this ad with your CV. We will send you our application form to fill in, please select the correct form on the list. If you do not hear form us within 21 days please consider your application as unsuccessful. Stay thirsty, Stay curious 

The Paradigm Group is looking for a System Administrator/Level 3 Support for their ISP division. You will work closely with the rest of the team to ensure our systems and technical infrastructure is robust and well maintained in order to deliver an outstanding service to our customers. You will take a strong lead in developing, implementing and maintaining our technical services, and provide guidance and support to further develop those around you. This could grow into a management role for the right person. You should be experienced in some of the below areas, and have a keen and self-starting attitude to continue learning about new technologies. Personal and Communication Skills: -Good listening and comprehension skills -Open and clear communicator, both written and verbal -Excellent technical knowledge and interest with strong analytical skills -Enjoy problem solving within live environments and under tight time pressures -Willingness to update knowledge and skills -A commercially aware individual with some management skills would be an advantage Reasoning and Problem Solving: -Solid understanding of how systems and technologies interrelate with each other -Service oriented approach, providing prompt and efficient customer service -Recognise issues reacting quickly and effectively to resolve them Technical Attribute: -Excellent knowledge of Linux and Windows operating systems -Familiarity with traditional ISP services such as DNS, Mail (e.g. SmarterMail, MailEnable), Control Panels (e.g Helm, Plesk). -Experience with IIS & Apache web servers, along with MySQL and MsSQL databases -Good working knowledge of Shared Hosting environment including setting up and troubleshooting major content management systems (e.g. DNN, WordPress) -A good understanding of IP networks including some basic configuration experience of routers and firewalls is advantageous If you're interested in finding out more about this role, then apply today by emailing your salary expectations and CV to career[at]paradigmsolutions[dot]co[dot]za If you have not had a response to your application within 14 days please consider your application unsuccessful. No agencies please!

Kindly take note that the following vacancy is for a Logistics Provider and the incumbent will be required to travel to all sites including customer sites in the Cape Town area. RESPONSIBILITIES 1. Maintain IT Operating Environment Understand requirements and recommend suitable solutions Implement solutions including installation of hardware, software, communications and office automation Improve quality and ensure consistent and timely resolution of incidents and implement necessary steps to prevent future incidents Perform operational specific tasks, e.g. doing regular backups, network security and network monitoring Perform checks and manage software and OS deployed to ensure valid licenses in place 2. Provide Technical Support Provide network support, first and second line desktop support Provide user assistance Software and hardware trouble shooting  Provide office peripheral support e.g. printer & scanner support  Installation of personal computers (PC) and notebooks 3. Maintain Computer Network Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software and all configurations Perform data backups and disaster recovery operations  Configure, monitor, and maintain email applications and virus protection software 4. Monitor Performance of Systems Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future 5. Ensure and Maintain Network Security  Plan, coordinate and implement network security measure to protect data, software and hardware Design, configure and test computer hardware, networking software and operating system software Ensure suitable access and password controls 6. Solve User Problems Confer with network users on how to solve existing system problems Diagnose, troubleshoot and resolve hardware, software or other network and system problems and replace defective components when necessary REQUIREMENTS 1. Academic Qualification(s)  National Senior Certificate or equivalent  Relevant IT qualifications (A+, N+, Microsoft, MCSE, Linux) are advantageous Code B plus reliable own transport 2. Relevant Competencies and Knowledge Active directory support Server, PC, Printer, Scanner installation & configuration Desktop OS (Windows OS, Linux) installation and support Anti-Virus and Anti-Spam product knowledge is a must Knowledge of Transmission Control Protocol (TCP) / Internet Protocol (IP) Ability to setup connectivity solutions such as ADSL, 3G and WLAN Microsoft Office application installation and support experience is essential Security/Network expertise will be an advantage IMPORTANT NOTE Applications may be sent by email to: by no later than 15 Jan . Candidates not contacted by 01st February  should consider their applications not successful.

Kindly take note that the following vacancy is for a Logistics Provider and the incumbent will be required to travel to all sites including customer sites in the Gauteng area. RESPONSIBILITIES 1. Maintain IT Operating Environment  Understand requirements and recommend suitable solutions  Implement solutions including installation of hardware, software, communications and office automation Improve quality and ensure consistent and timely resolution of incidents and implement necessary steps to prevent future incidents Perform operational specific tasks, e.g. doing regular backups, network security and network monitoring Perform checks and manage software and OS deployed to ensure valid licenses in place 2. Provide Technical Support Provide network support, first and second line desktop support Provide user assistance Software and hardware trouble shooting Provide office peripheral support e.g. printer & scanner support  Installation of personal computers (PC) and notebooks 3. Maintain Computer Network Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software and all configurations Perform data backups and disaster recovery operations Configure, monitor, and maintain email applications and virus protection software 4. Monitor Performance of Systems Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future 5. Ensure and Maintain Network Security Plan, coordinate and implement network security measure to protect data, software and hardware Design, configure and test computer hardware, networking software and operating system software Ensure suitable access and password controls 6. Solve User Problems Confer with network users on how to solve existing system problems Diagnose, troubleshoot and resolve hardware, software or other network and system problems and replace defective components when necessary REQUIREMENTS 1. Academic Qualification(s)  National Senior Certificate or equivalent Relevant IT qualifications (A+, N+, Microsoft, MCSE, Linux) are advantageous  Code B plus reliable own transport 2. Relevant Competencies and Knowledge Active directory support Server, PC, Printer, Scanner installation & configuration Desktop OS (Windows OS, Linux) installation and support Anti-Virus and Anti-Spam product knowledge is a must Knowledge of Transmission Control Protocol (TCP) / Internet Protocol (IP) Ability to setup connectivity solutions such as ADSL, 3G and WLAN Microsoft Office application installation and support experience is essential Security/Network expertise will be an advantage IMPORTANT NOTE Applications may be sent by email to: by no later than 15 Jan . Candidates not contacted by 01st February  should consider their applications not successful.

We require an accomplished IT Support Representative with a minimum of 1 years experience within a service desk environment to deliver telephonic and remote support to a range of clients within London and throughout the United Kingdom. You will be based at our Cape Town office and will work with a team in a service desk environment. Essential Skills: MCP in Windows 7 or 8 Experience of Supporting Microsoft Windows Server  At least 1 years experience of providing telephone support for Windows desktops and desktop applications including Microsoft Office Experience of TCP/IP networking and troubleshooting including Local and Wide Area networking Experience with backup and restore of servers using Backup Exec. Knowledge of the following would be beneficial: routers, switches, firewalls (Sonicwall/Cyberoam), VPN’s, Mobile devices IOS & Android. Well-developed problem solving skills. A logical approach to problem solving. Excellent telephone communication in English. Excellent written communication in English. Other languages a bonus. Role: Provide first-line remote support to all clients. Respond to allocated calls within contracted service levels (SLA's). Appropriately categorize, prioritize and monitor tickets and service requests, escalating those which you cannot resolve in a timely and efficient manner. Keep open tickets up to date and communicate updates with customers. Deliver an exceptionally high level of customer service to all our clients. Always take that extra step to exceed customer’s expectations. Produce accurate and detailed technical documentation. Update documentation produced by others. Actively contribute to on-going process improvement within the service desk Perform other duties or special projects as assigned Documenting solutions and workarounds to problems Please contact us for application instructions.

WANTED==> IT DESKTOP AND BACKOFFICE SUPPORT ENGINEER/TECHNICIAN     I am URGENTLY searching for a position in the INFORMATION TECHNOLOGY INDUSTRY and have the following skills and experience but not limited to:- Installing and troubleshooting Windows 7,Windows Xp.Vista,win2k,98, AS WELL AS NOVELL platforms etc Installing and troubleshooting  MS Office SUITE.-advanced.eg and other application programs Troubleshooting TCP/IP Knowledge of Server Operating Systems – Windows server and Knowledge of Remote Desktop Connection. Knowledge of Exchange Server R2 front/backend end support Knowledge of LOTUS NOTES front end Knowledge of migrations from Goupwise to Outlook Knowledge of Blackberry Enterprise server user setup. Knowledge of of various call log programs eg. REMEDY etc Managing Active Directory, DHCP, DNS Knowledge of installing software patches and Domains. SAP FRONT END GUIS EXPOSURE and support Providing help desk support to user/client-from general to  more complex. Diagnosing and solving hardware and software problems Advise,Planning, and implementing system upgrades and installation. I enjoy working in IT as well as in a team. I AM VERY  VERSATILE AND CAN WORK WELL UNDER PRESSURE DUE TO MY LONG SERVING EXPERIENCE. plaese call for more info on 076   or email

Company Based in Jhb is looking for an IT Field Support Technician based in Nelspruit. MUST BE mobile and have a reliable car. Role Troubleshoot/Identify and resolve hardware, software, application and operating system issues; Install and configure end users’ computers and required peripherals; Provide ICT Technical support and maintenance to end users; Coordination of multiple procedures or systems; Administrative support - planning, scheduling and coordination of processes and systems Maintain ICT Inventory of hardware, software and resources; Provide training to new users of existing Technology; Provide technical assistance - Monitoring and managing Local Area Network (LAN), Wireless Local Area Network (WLAN), Job Requirements National Certificate/Diploma in Information Technology or equivalent (NQF 5); +5 years’ functional experience working in an ICT environment providing ICT Technical support services; ICT Certificates in N+, A+, MCSE or equivalent will be an added advantage; ICT Internal Control and risk management; Problem solving and analysis; Good understanding of the technical aspects of ICT goods & services Good understanding of OHS Must have a smart phone and agree to tracking Must be willing to work on alternate weekends and afterhours as part of Standby agreement.