IT SUPPORT IN SOUTH AFRICA

I am a IT Support Specialists with many years experience of trouble shooting IT computer related problems. I focus on end user support specializing in software Applications and hardware support maintenance to various end user types. I have worked in a number of different operating I am a IT Support Specialists with many years experience of trouble shooting IT computer related problems. I focus on end user support specializing in software Applications and hardware support maintenance to various end user types. I have worked in a number of different operating environments from Telephonic Help Desk Support to First Line Technical Support to an 300 User Client Call Centre. I also have provided online Remote Access User Support across a WLAN environments. Technical Support Support Specialists is required to have a firm understanding of the operating environments associated with computing and networking.It would essential for the IT Support Specialists to be able to provide a quick diagnosis on the immediate problem at hand and rendering a speedy an effective solution. The majority of the problems can be classified into 4 major groups Networking Equipment failure Application or Operating Systems User Education IT Proficiency: Installing & configuring PC components Knowledge of Hardware Installation & configuring OS (Microsoft, Apple & Linux Distro) Optimizing OS & User Profile configurations OS troubleshooting & maintenance Advanced PC troubleshooting Portable computer fundamentals Data Backup & Data Recovery Printers & scanner troubleshooting WAN & LAN hardware support, software protocols Network troubleshooting (Hubs, Switches, Routers) Wifi installation & configuration Software Proficiency: Microsoft Win 2K Professional & Server Microsoft Office Microsoft SQL 2K Norton Antivirus Server & Workstation Minesweep Mail Filter Server BackupExec Adobe Creative Suite CS5 (Indesign, Photoshop, Illustrator, Dreamweaver, Acrobat) Datavoice - Voice Recording System VNC- Remote Client Software Remedy Client Application Apple OSX (Tiger - Mavericks)