HOTEL SWITCHBOARD OPERATOR IN SOUTH AFRICA

MINIMUM REQUIREMENTS   §  1 years experience in a 4/5 * Hotel in a similar position §  Hospitality diploma/ equivalent advantageous §  Grade 12. CORE COMPETENCIES   §  Ability to work in a pressurized environment §  Willingness to work shifts §  Excellent Organisational & Communication Skills §  Computer Literacy – Opera essential §  Presentable, well-spoken individual   DUTIES & RESPONSIBILITIES   The successful candidates will report to the Front Office Manager, and will liaise with:   Front Office Duty Managers & Supervisor Food & Beverage Department Housekeeping Department   §  Answer the phone at all times in the standard manner, giving a professional first impression as the voice of the Company §  Direct calls through a multi-line Switchboard quickly and efficiently §  Maintains good relationships with Guests and creates a good impression of the Hotel at all times §  Maintains the appearance of the Front Office Department in accordance with company’s policies and procedures §  Records, processes and files accurately all information relating to in-house guests §  Carry out daily tasks such as wake up calls, staff transport, etc §  Completes End of Shift procedures in accordance with the company’s policies and procedures