GERMAN HELPDESK SPECIALIST, WOODMEAD, GAUTENG IN SOUTH AFRICA

Our client, an online media and marketing firm with a substantial international reach wishes to employ a German speaking Helpdesk Specialist to join their international team. The main objective in this role is to represent service excellence to the firm’s clients by providing telephonic, email or live chat support. The company provides a great opportunity for career growth and offers competitive benefits. Key Performance Areas: • First point of contact for most customers – must act as an ambassador for the company • Manage proactive outbound calling of various customer segments • Offer new promotions to customers • Develop customer relationships proactively by maintaining an appropriate level of contact • Contribute to the on-going development and improvement of the customers experience • Ensure that the more complex customer issues are followed up on and resolved in a timely manner • Provide feedback about recurring customer issues to the Team Leader and relevant internal departments, where applicable • Update the system and record customer responses • Diligently work towards consistently meeting daily and weekly objectives and targets Qualifications and Experiences: • Matric or High School certificate • 3 years working experience preferably in a call centre environment • Experience in the sales environment will be advantageous Competencies required: • Effective written and verbal communication skills in German • Other foreign languages are advantageous • Excellent computer skills with a proficiency in MS Word and MS Excel • Excellent listening and troubleshooting capabilities • Exceptional customer service skills • Ability to work in high pressured and fast-paced environment If you meet the above requirements and if you are interested in the position please send your CV to