EVENTS BOOKING ADMINISTRATOR IN STELLENBOSCH

Events Booking Administrator – Stellenbosch Area / CAPE TOWN Our client is seeking to employ an Events Booking Administrator to join their team The position is involved in maximizing revenue through proactively assisting and owning process to convert inquiries to confirmed bookings. Focuses on providing accurate and thorough proposals in a timely manner and follow ups that enable achievement of revenue objectives. Effectively presents and sells all products which meet customer needs. Executes seamless handovers of confirmed business to conference coordinating team. Examples of duties & responsibilities: Convert business through proposal, negotiation and contractual agreement to ensure all revenue potential and targets are achieved Ensure all inquiries are processed through IDEAS. Responds to inquires/ requests in the defined timeline Records all LOST business accurately Liaise closely with clients to establish needs and expectations and maintain records to develop sales opportunities Live and breathe’ the ethos of the brand, inspiring a passion for - and sharing knowledge of – The organization, their sustainable business practices and all the services and products they have on offer. Prepares and maintains accurate account information, profiles, activities and traces in Opera Ensures effective resolution of guest issues that arise as a result of the sales process. Brings issues to the attention of management team as appropriate Adheres to all standards, policies, and procedures Strong knowledge of hotel product; selling features Suggests positive alternatives through upselling, cross flexing, and ensures that business booked is within hotel parameters Ensure follow up takes place with clients and opportunities are sought for repeat bookings Creating the proposals, contracts and other related documents Implements a seamless turnover to the conference coordinating team for consistency and completion of event Ensures effective resolution of guest issues that arise as a result of the sales process. Brings issues to the attention of management team as appropriate Maintain effective and positive working relationships with team members and other operational/support areas. Team player, able to convey information to colleagues while being mindful of tight operational deadlines. Skills, Experience & Educational Requirements: At least 2 year’s guest facing experience within hospitality or related industry. Relevant Tertiary Degree/ Diploma Or Similar - Desirable. Positive Client Orientation. Pride in excellent standards of service; strong interpersonal skills. Excellent written and verbal communication skills (English), other languages advantageous. High degree of self-motivation and drive. Calm and professional at all times, even in face of adversity. Proficient numeracy and time management skills essential. Competent working knowledge of Word, Excel, Outlook, Opera PMS/Fidelio (or other Hotel Management Systems) A committed team member, willing to cooperate with others. Able to work occasional shifts. A vibrant and responsible approach with a cheerful and service-oriented outlook. Opera and Sales & Catering background advantageous As this is a position of honesty and integrity, the successful candidate should possess a positive credit and criminal history as per our client’s requirements Salary – Negotiable depending on experience Please email CV + Salary Requirements + Recent Photo to Marlene on marlene@servicesolutions.co.za Salary: Rnegotiable Consultant Name: Marlene Smith