DESK TOP IT SUPPORT IN EAST LONDON

Attending to logged calls that could not be resolved on first line support being hardware related. Assisting with login related problems which cannot be resolved over the phone because of hardware failure, e.g. keyboard, network. Providing telephonic first line support, to users to solve minor Information Technology problems such as email, network, power and basic software issues. Performing general preventative maintenance tasks on computers, laptops, printers and any other information technology peripheral equipment by cleaning and reseating peripherals. Installing, upgrading, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment. Setting up of user accounts on printer consoles in order to allow for users to be able to utilize the scan to email functions. Collecting and delivering computer hardware to/from the users. This will include the installation of repaired equipment at the user’s workplace, preparation of new equipment and installation and setup of the users. Assisting with asset recording and the updating of asset numbers by recording details & specs of all equipment on a specified form & placing a numbered barcode on equipment. Replacing failed computer components. By troubleshooting the component and confirming that it is faulty, request for purchase of a new component, securely slot into specific slot, install drivers which is done from cdrom or disk, change settings and test which is done from within the operating system. Assisting the users with printer repairs such as paper jams in their printers and faulty printer cables. Resolving any network related printing issues by troubleshooting the printer and network, recapturing the printer port on the network, re configuring the printer settings and network setting on the printer console. Installing any new client related equipment such as PCs, printers, scanners etc. according to standards set. Maintaining up to date knowledge of emerging technology trends and developments over a broad range of information technology. Escalating unforeseen or exceptional events to the Senior IT Support Practitioner for further escalation if needed. INSTALLATION, CONFIGURATION AND MAINTENANCE OF LOCAL (LAN) AND WIDE AREA NETWORK (WAN) Desired Qualifications