CREDIT CONTROLLER TEAM LEADER IN SOUTH AFRICA

This is an opportunity to join a young, fast growing International company with offices in Cape Town and London. We are searching for an outstanding candidate to manage our small Credit Control team. ABOUT US ● UK’s leading provider of Online Solutions to small businesses. ● Website+SEO cloud-based solutions; new Telecoms service launching March . ● Founder previously started XLN Telecom and Euroffice (both Tech Track 100). ● Based in our Mowbray office in Cape Town. JOB RESPONSIBILITY Credit Control ● Manage collections pro-actively through Aged Debt report & Systems. ● Improve current processes (automate barring/messages) to maximise collections ● Recruit and build a team of collections/retention agents (currently 2 reports) ● Follow up on outstanding queries with prompt resolutions. ● Liaise with teams (e.g. Billing, Sales) to pre-empt biling/collection issues. ● Provide daily and monthly reports on collections. Retention ● Liaise with Support to resolve complaints to improve retention/collections. ● Launch new initiatives to improve customer retention. ● Work closely with sales team to minimise cancellations leading to bad debt. REQUIRED SKILLS ● Minimum of 3 years of relevant experience (e.g. Credit Controller). specifically in a high volume environment ● Staff supervision experience (1+ years experience) ● Excellent Excel skills (pivot tables etc) ● Target driven with track record of achieving results. ● Excellent attitude, work ethic and telephone manner are essential. ● Good attention to detail and written/verbal communication skills. ● UK / International exposure desirable REMUNERATION ● R - R per month ● 20% bonus paid quarterly based upon performance ● Working Hours are 11am to 8 pm Summer Months and 10 am to 7 pm in Winter monthsMust be eligible to work in South Africa Please send a detailed CV to: O'BRIEN RECRUITMENT