CLUB RESERVATIONS AGENTS IN SOUTH AFRICA

CLUB RESERVATIONS AGENTS CENTURY CITY, CAPE TOWN RK CTC – (R1K incentive pm on targets reached) Permanent position   REQUIREMENTS Matric essential 2-3 Years contact centre reservations experience in a travel environment Ability to work under pressure Have an energetic and target driven personality Excellent communication and report writing skills Proficient on the MS office package Excellent oral communication skills   Written ability to enter notes on system clearly and concisely High standard of Customer Service Time management skills essential Able to work toward deadlines Customer focused individual Proficient in English and Afrikaans Must be South African national To provide full inventory management and member servicing to Club Reservations Club clients. To deliver high levels of customer service to both increase and retain Interval International’s membership base. Maximize sales opportunities through promotion of all company products and services.   DUTIES AND RESPONSIBILITIES Deliver levels of service to members consistent with agreed service and quality standards.   Maintain comprehensive knowledge of company and departmental products, policies and procedures so that member awareness is increased and the system operates effectively. Identify holiday experience required by members, advising on Interval International related membership benefits and Exchange services.   Offer alternatives to members where necessary, observing inventory restrictions and limitations whenever possible, but using initiative within corporate guidelines in the interests of servicing members.   Process new membership enrollments and make contact amendments within the specified corporate timelines.   Process Exchange confirmations, Getaways, membership and Interval Gold sales to maximize members’ use of Interval International’s products and services.   Meet and exceed individual productivity targets on call handling for confirmations and renewals so that revenue targets are met.   Complete each call on own initiative with Supervisor assistance where necessary.   Promote the products of Interval Travel where applicable so that members can make a seamless transfer to complete their holiday needs.   Maintain good communication with members and staff at all levels.   Handle calls from regular Interval International members as volume dictates.   Undertake any other duties as may be required, consistent with the post.   ALL CV’S WILL BE DELETED. ONLY TELEPHONIC APPLICATIONS WILL BE CONSIDERED.  IF YOU MEET ALL THE REQUIREMENTS PHONE NATHIER ON DURING OFFICE HOURS