BILLING SUPERVISOR IN SOUTH AFRICA

The Billing Supervisor is responsible for providing daily oversight and direction of clerical support for the billing functions. This includes the supervision of billing clerks. The Billing Supervisor will be responsible for ensuring high quality, timely completion of work, accurate data entry, efficient processes, and positive working relationships among the supervised employees as well as internal and external customers. The Billing Supervisor must regularly handle multiple responsibilities and deadlines, including participating in large, company-wide projects and initiatives. The Supervisor must maintain confidentiality related to employees and customers. To carry out all the required general administrative systems and reporting tasks associated with Billing process in order to support the function's contribution to the Company's objectives of Customer Care, performance and profit targets. 1. Supervise and assist billing representatives 2. Train, coach, to maintain a skilled, enthusiastic, and productive workforce. • Promote harmonious relationships, mutual respect and trust, and strong morale among employees. • Schedule personnel to accomplish workload and provide high quality customer service. • Develop and deliver timely and appropriate job training (including using technological tools for doing so). • Resolve issues and assist staff with questions and resolve issues. • Ensure all billing run deadlines are met without any hold ups. • Ensure that price increase levels are obtained and processed within the expected time frame and correct in terms of the contracts 2. Oversee the Billing Process • Ensure that all service contracts are active prior to billing. • Ensure that all meter readings for the billing run has been populated • Ensure that billing preview contain accurate recurring and nonrecurring charges. • Ensure all contracts and invoices are billed timeously • Prepare and monitor credit requests are properly motivated and valid. • Fix the source reason for all corrections to ensure future accurate billing 3. Interact with customers who have billing issues • Always maintain a positive and friendly attitude with customers. • Foster exceptional customer service among supervised employees. • Seek and find the answers to questions or ensure that billing representatives can do so. Solve customer problems. • Authorize certain classes of credits. 4. Other duties • Assist Business Process and Administration Manager and other management staff with a variety of projects to achieve better results in the billing department. • Obtain a thorough knowledge of all related functions that effect the billing as well as those that are effected by the functions performed in the billing department. (End to end knowledge of order to cash) • Responsible for all month end reports and tasks • Matric is essential (Mathematics/Accountancy) with 5 years of clerical or office&;administration experience in a customer-oriented business required. • Minimum off 2 years supervisory experience • Valid Driver License • High level of experience and proficiency with Microsoft Excel, Access, and Word. Advanced Level and be able to work with big spreadsheets. The ability to reconcile is essential • Strong leadership and problem solving skills that gets involved to get the job done. High degree of independence and ability to take initiative. • Ability to schedule and delegate tasks among multiple staff members and ensure that work is completed. Deadlines are not negotiable. • Ability to create a positive work environment. • Demonstrated experience working with complex computer systems and billing programs. • Experience in working with customers and maintaining composure when dealing with difficult customers internal and external • Must be flexible and willing to work overtime Salary R18k - R25k per month ctc