3G DATA SUPPORT AGENT REQUIRED AT TELKOM IN SOUTH AFRICA

Description: Position Name: Data Support Agent Purpose of the role: To provide world-class front desk technical ADSL support to all walk in customers at stores. Main Responsibilities: Provide first line troubleshooting support to all walkin customers• Booking-in of customer devices on the repair management system• Provide Installation, configuration, data backup, firmware upgrades and set up support to all customers with a supplied device· Frontline support to in-store customers at the walk-in in centre using the company’s products and services.· Install and support 3G/4G/ wireless routers· Install and support ADSL routers· Logging incidents/service requests and follow up· Laptop support / Microsoft Office 365 installations· Install software on mobile devices such as Android, Blackberry, Iphone· Mobile Applications support (Back up & Restore data)• Provide technical advice and information to customers Minimum Qualifications & Experience• Matric• Preferably and A+ / N+ qualification or equivalent• Cellular industry experience prefably• Minimum 1 year`s customer service support in a customer facing environment• Good knowledge of isetting up ADSL routers, 4G Routers, Cellphones, Laptops, internet technologies• Understanding of Mobile Data and its components, including GSM/GPRS/3G/HSDPA• Knowledge of Data Networks and its connectivity (lans/wans/tcp/ip etc.)• Knowledge and ability to provide support on all operating systems• Excellent diagnostic skills and problem resolution Should you wish to apply please email meghan@debut.co.za